Last summer, a booking to hire a car failed for me in the UK through me holding a Thai license and Thai debit card at a location away from an airport. We can discuss the complications to hiring a vehicle on a different thread, I had managed it a week earlier and was stuck needing to order a taxi in that town. The hire company guys strongly recommended using UBER, so I signed up using my debit card number, booked the ride and deleted the app when it was over. A month later a string of fraudulent charges were drawn from my account all on one day described as "UBER*TRIP. i should have removed my card from UBER before deleting my account. 

 

My bank says the responsibility to follow up the fraud lies with UBER (as their job was to provide a card that paid out). I have registered a a query with the fraud notification line at UBER a month ago and had no response other than to bat a second query back. I would like to put UBER under pressure to return the money falsely removed from my account, or failing that have them explain what went wrong. If I was in the UK I would be on the phone to the "helpline" for however long it took to get action but that it not so do-able from here.

 

I would like to make a claim against the appropriate legal entity via the small claims court to stir some action out of their head office but have not jet even been able to establish the legal entity UBER*TRIP trades through. Does anyone know?

 

UBER seem to excel at anonymity and hiding from transparency.  Has anyone got suggestions for making their life a bit more honest? What would you do?

 

Thanks for suggestions in advance,

 

KR

 

Use a cheap call provider and get "on the phone to the "helpline" for however long it took to get action".

I'm surprised that your bank has not been more proactive in helping you. I had a similar situation a few years back. My HSBC CC was used to book Uber trips in Canada (a country I haven't visited for more than 30 years). I reported this to HSBC and they replaced my card and refunded the monies to me immediately. Maybe the difference in our experience is due to me using a credit card and you using a debit card?

 

I'm afraid that I can't offer much practical advice other than perhaps suggesting that you put a bit more pressure on your bank. 

 

Anyway, good luck. Hope that you get a successful outcome.