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Restaurant Blames Customer for Hot Pot Mishap Causing Burns

Featured Replies

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A Bangkok diner suffered second-degree burns from a faulty hot pot stove at an Isan restaurant. The restaurant denied full compensation, alleging the customer was to blame for overloading the pot with vegetables.

 

The incident involved a 34-year-old man named Title, who sought justice through the advocacy group “Saimai Survive.” The accident occurred on 27 November at a popular venue on Sutthisan Winitchai Road. Title claims the metal stand for the “Jaew Hon” (Thai-style hot pot) was unstable, with a staff member using folded paper to prop it up. Despite concerns, Title began his meal, only for the stove to tip over, spilling boiling soup onto his leg.

 

Doctors diagnosed Title with severe burns, noting that the skin damage extended to the fat layer, resulting in significant blistering. The restaurant, covered by insurance for up to 100,000 Thai baht, initially offered him only 2,000 Thai baht for medical treatment. They later refused full compensation, arguing that the weight of excessive vegetables and meat contributed to the accident.

 

The establishment and their insurer claim "contributory negligence" was a factor. They contend that the staff fulfilled their responsibilities after serving the meal, and the customer was ultimately responsible for their safety. Title contests this position, asserting the malfunctioning stove was the restaurant's responsibility. He provided video evidence through Saimai Survive, seeking accountability and fair compensation.

 

Looking forward, Title aims to secure full compensation under the 100,000 Thai baht coverage. This case highlights debates about restaurant liability and customer responsibility. The resolution may impact policies and practices in similar establishments, reported The Thaiger.

 

Key Takeaways:

 

  • A Bangkok man was burnt by a faulty hot pot stove, sparking a dispute.
  • The restaurant claims the customer overloaded the pot, citing “contributory negligence.”
  • Title seeks full compensation via advocacy, providing video evidence.

 

 

image.png  Adapted by ASEAN Now from The Thaiger 2025-12-08

 

 

image.png

 

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22 hours ago, webfact said:

The incident involved a 34-year-old man named Title, who sought justice through the advocacy group “Saimai Survive.” The accident occurred on 27 November at a popular venue on Sutthisan Winitchai Road. Title claims the metal stand for the “Jaew Hon” (Thai-style hot pot) was unstable, with a staff member using folded paper to prop it up. Despite concerns, Title began his meal, only for the stove to tip over, spilling boiling soup onto his leg.

You excepted the faulty pot.... 

  • Popular Post

I have often worried about these when my Mrs has ordered them, and they have been delivered to our table on a night out.

 

An accident waiting to happen.

  • Popular Post
6 minutes ago, hotchilli said:

You excepted the faulty pot.... 

 

   He didn't except it , he did accept it though .

12 minutes ago, hotchilli said:

You excepted the faulty pot.... 

Àccepted.

Sorry Nick, did not see your reply before I added mine. 

Please accept my apology.

5 minutes ago, Will Iam Not said:

Accepted.

Sorry Nick, did not see your reply before I added mine. 

Please accept my apology.

 

   No need, we can BOTH feel smug and superior for pointing it out 🙂

My observation over the years surprises me there  are not more accidents.  Especially when the diners have had a few too many and using these hot pots.

The best one is the 15yo moogata boy nonchalantly weaving through diners holding the red hot charcoal  with some dodgy looking pair of tongs. 

Lets be honest though this is part of the beauty of living here. No bs rules and regulations up to your neck.

1 hour ago, Jack Hammer said:

My observation over the years surprises me there  are not more accidents.  Especially when the diners have had a few too many and using these hot pots.

Why do people these day lay the blame on everybody else when an accident happens. If i was given a hot stove and it looked dangerous and told the waiter / tress to take it away and get me a good one and if they refused would have walked out.I doubt duty of care has been invented in Thailand yet so he would be waisting his time sueing the restuarant.

On 12/8/2025 at 10:16 AM, webfact said:

image.jpeg

 

A Bangkok diner suffered second-degree burns from a faulty hot pot stove at an Isan restaurant. The restaurant denied full compensation, alleging the customer was to blame for overloading the pot with vegetables.

 

The incident involved a 34-year-old man named Title, who sought justice through the advocacy group “Saimai Survive.” The accident occurred on 27 November at a popular venue on Sutthisan Winitchai Road. Title claims the metal stand for the “Jaew Hon” (Thai-style hot pot) was unstable, with a staff member using folded paper to prop it up. Despite concerns, Title began his meal, only for the stove to tip over, spilling boiling soup onto his leg.

 

Doctors diagnosed Title with severe burns, noting that the skin damage extended to the fat layer, resulting in significant blistering. The restaurant, covered by insurance for up to 100,000 Thai baht, initially offered him only 2,000 Thai baht for medical treatment. They later refused full compensation, arguing that the weight of excessive vegetables and meat contributed to the accident.

 

The establishment and their insurer claim "contributory negligence" was a factor. They contend that the staff fulfilled their responsibilities after serving the meal, and the customer was ultimately responsible for their safety. Title contests this position, asserting the malfunctioning stove was the restaurant's responsibility. He provided video evidence through Saimai Survive, seeking accountability and fair compensation.

 

Looking forward, Title aims to secure full compensation under the 100,000 Thai baht coverage. This case highlights debates about restaurant liability and customer responsibility. The resolution may impact policies and practices in similar establishments, reported The Thaiger.

 

Key Takeaways:

 

  • A Bangkok man was burnt by a faulty hot pot stove, sparking a dispute.
  • The restaurant claims the customer overloaded the pot, citing “contributory negligence.”
  • Title seeks full compensation via advocacy, providing video evidence.

 

 

image.png  Adapted by ASEAN Now from The Thaiger 2025-12-08

 

 

image.png

 

image.png

love it,the customer is always wrong !!!

4 hours ago, Scouse123 said:

I have often worried about these when my Mrs has ordered them, and they have been delivered to our table on a night out.

 

An accident waiting to happen.

 

Yeah I'm a bit nervous around them too although never had a mishap yet.

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