Ok

I am now not in Thailand, back in the uk

It seems now kasikorn bank have decided that to log in on the website, you will now need to open their app,, use that to scan a code.

but to use the app, everyone needs to go to their local bank and have a new photo taken and to fill in some data form.

when i clicked on the app, it told me, I had to update my photo and had 15 days to do so.

But being I am in the uk, I am concerned what will happen after the 15 days. Its impossible for me to get there in 15 days.

I have heard and read stories where others who banked with other banks, have had their accounts closed and am worried this will happen to me.

I have tried to contact them, but all they keep telling me, go onto the app and contact the support. which obviously , I can not do.

has anyone else who is not now in thailand and has to get their photo done,, had any problems,,, was there a time restriction.

did they freeze or close the accounts,,

I am very worried about this.

I have just had to pay for the flight, visa , just to get this photo done.. do not want to get there to find out, sorry , we closed your account

4 minutes ago, Funkymover said:

has anyone else who is not now in thailand and has to get their photo done,, had any problems,,, was there a time restriction.

did they freeze or close the accounts,,

Yes Kasikorn have recently brought this new requirement in for everyone..it is a bit of a pain.

I doubt very much that they will close your account..maybe freeze it

but more likely you will just not be able to access the account

online...usually they don't freeze an account until a long period of inactivity then you have to go to the branch and provide your details to get it reinstated...unless you are not able to get back to Thailand for a long time I would not worry too much although it is very inconvenient.

If you really need to log into their website you have a problem. They are over-reacting to some suggestions from the BoT but not all banks are doing the same.

I live 1km from a branch and have several accounts with them but the money will be moved to another bank that does not have the same problem. Last week I went to the branch to update my new passport and the clerk insisted on doing a photo ID shot at an angle thorough a perspect screen. Goodness knows how to duplicate that on a phone.

I have no intention of using facial recognition until they drag me there kicking and screaming. The old systems worked perfectly well for me.

Sorry about the rant, has been on my mind ever since the change was made.

Ring them and tell them you are out of country, see what they say