Warning About Canon Bkk

[rafval]

I recently tried having a camera serviced there, after 5 days they phoned to give me a quote triple their original quote, I asked them to email the new quote which took a further 5 days. As it didnt explain why the labour cost was tripled and there were extra unexplained costs I asked them to explain. I didnt get any reply. I picked up the camera unfixed as I can get it fixed elsewhere for the original quote. On top of that they sold my email address on and I now get spam from BKK camera shops. I cant get any reply from them about any of this. I believe its a straight out scam, most likely the people running the place arent aware of it but I can get no reply from any of the email addresses on the canon website.

Edited June 21, 2009 by rafval

[Pooklook]

I'm not sure if you have this info. Its from the Canon website in Thailand.

Hope it helps.

Head Office

Canon Marketing (Thailand) Co.,Ltd.

179/34-45 Bangkok City Tower,9th-10th Fl.,

South Sathorn Road, Thungmahamek,

Sathorn, Bangkok 10120

Tel : 0-2344-9999

Fax : 0-2344-9861

E-mail : [email protected]

Office hours : Monday - Friday at 08.15 am. - 05.15 pm.

BTS : Chong Nonsee

Khonkaen Branch (For all products)

150/5-6 Mitrapap Rd., Muang, Khonkaen 40000

Tel. 0-4333-2661-4

Fax. 0-4333-2665

Chiangmai Branch (For all products)

146/3,9 Moo1, Padad, Muang, Chiangmai 50100

Tel. 0-5381-2344

Fax. 0-5328-2911

Pantip Plaza Service Center (Cameras and Printers Repair Service)

44M Fl., 604/3 Pantip Plaza, Petchburi Rd., Rajdhevi, Bangkok 10400

Tel. 0-2656-6030

Fax. 0-2656-6031

Seri Center Service Center (Cameras and Printers Repair Service)

2nd Fl., Seri Center Bldg., No.318D Srinakarin Rd.,

Kweang Nongbon, Pravet, Bangkok 10260

Tel. 0-2746-0419-20

Fax. 0-2746-0418

MBK Center Service Center (Cameras and Printers Repair Service)

5th Fl., 444 Phayathai Rd., Wangmai Phrathunwan Bangkok 10330

Tel. (66) 0-2626-0120-1

Fax. (66) 0-2626-0122

Zeer rangsit Service Center (Cameras and Printers Repair Service)

99 G Fl., No.GN001- GN002 Phaholyothin Rd.,Kookod, Lamlukka, Pathumthani 12150

Tel. (66) 0-2992-6812-3

Fax. (66) 0-2992-6922

Sriracha Service Center (Cameras and Printers Repair Service)

3rd Fl., No. 311-312, Tuek Com Bldg., 135/99 Sukhumvit Rd., Sriracha, Chonburi 20210

Tel. 0-3877-3505-6

Fax. 0-3877-3507

Bangna Service Center (Copiers Facsimiles/ Large Format Printers/ Document Scanners Repair Service)

The Nation Tower, 1858/145 1st Fl., Bangna-Trad Road, Bangna, Bangkok 10260

Tel. 0-2325-0781-3

Fax. 0-2325-0784-5

E-mail address : [email protected]

Ladkabang Service Center (Copiers Facsimiles/ Large Format Printers/ Document Scanners Repair Service)

44/1 Moo.4, Chalongkrung Road, Lamplathiw, Ladkabang Bangkok 10520

Tel. 0-2739-6516-8

Fax. 0-2739-6519-20

Ayutthaya Service Center (Copiers Facsimiles/ Large Format Printers/ Document Scanners Repair Service)

117/10 Moo 3, Klongsuanplu, Amphur Pranakornsriayutthaya, Ayutthaya 13000

Tel. 0-3534-5474

Fax. 0-3534-5459

Rayong Service Center (Copiers Facsimiles/ Large Format Printers/ Document Scanners Repair Service)

333/150 Moo 4 Eastern Seaboard Road, Pluakdang, Rayong 21140

Tel. 0-3865-6380-2

Fax. 0-3865-6383,376

E-mail address : [email protected]

Bangkhen Service Center (Copiers Facsimiles/ Large Format Printers/ Document Scanners Repair Service)

76/77 Laksi Square Chaengwattana Road, Anusawari, Bangkhen , Bangkok 10220

Tel. 0-2970-1200-2

Fax. 0-2970-1202

Nakhornrachasima Service Center (Copiers Facsimiles/ Large Format Printers/ Document Scanners Repair Service)

1575/5 Mitrapap Road, Muang, Nakornrachasima 30000

Tel. 0-4429-9730-1

Fax. 0-4429-9732

Edited June 22, 2009 by Kan Win

[lordsux]

I need to get my Canon professionally cleaned.

Any suggestions as to where in BKK that I'm not going to run into a similar situation. Also what sort of cost should I expect?

[rafval]

yes, the head office was who I was trying to deal with but I cant get a reply from them, Im wondering who oversees them, I guess Japan but that part of the site is all in Japanese.

[Curt1591]

I need to get my Canon professionally cleaned.

Any suggestions as to where in BKK that I'm not going to run into a similar situation. Also what sort of cost should I expect?

Often, when dealing with Thai companies, I have found phone communication limited and email corespondence nil.

After being told, over the phone, it would only take about an hour, I went to the main office for the G10 recall. I was told it was 1 hour for the "raw" firmware update, but the the latest recall required a change in software and would take 3 days.

At that time, I didn't want to leave my camera for 3 days. The women at the counter offered to clean my camera, free of charge, for my trouble. I thought they were great.

You might give the office a call for a quote.

[Nordlys]

I need to get my Canon professionally cleaned.

Any suggestions as to where in BKK that I'm not going to run into a similar situation. Also what sort of cost should I expect?

Fotofile (Photo Thailand) on the 3rd floor and 5th floor and Canon service in MBK next to Fotofile (5th floor) would do it. Probably less wait than Canon service center at south Sathorn. Sensor cleaning by Canon cost me 500+ Baht but free at fotofile if you are a regular customer there.

[The Vulcan]

I do all my camera cleaning myself. Mainly because location wise I have too. BKK is too far to travel for a quick wipe over. (and that's all you get anyway!)

I invested in the "Visible Dust" cleaning kit and it's been marvellous. So easy to use and safe. Well worth looking into.

I think it's all about preventative maintenance. After every "heavy" shoot, or when I've been in rainy or dusty environments, I habitually clean all my lenses, filters, contact points and blow out the camera body.

I've been using it for 12 months now and find that a weekly quick blast with the hurricane blower will usually do the job.

Using the dry swabs is a doddle and even when a heavy clean is needed with the wet solution it's easy.

It's a myth about sensor damage. The actual sensor is covered by glass - it's the glass you're cleaning and NOT the sensor itself.

[Nordlys]

It's a myth about sensor damage. The actual sensor is covered by glass - it's the glass you're cleaning and NOT the sensor itself.

A low-pass filter. Once I had my EOS 5D sensor cleaned at the service center on Sathorn. The first wipe didn't remove all the dust so I had them do it over. After the 2nd cleaning I noticed a very thin filament like thing on the sensor from the test shot which I asked them to remove. It happened to be hairline scratch on low pass filter that was caused by vigorous wiping of the sensor after my second request. They replaced what I remember to be 3,000 + Baht low pass filter free of charge which came back to me completely dust free.

[astral]

You could try sending your comments to the Managing Director, Head Office, Bangkok

by snail mail, to see what happens.

Not quite so easy to delete compared to an e-mail.

[lordsux]

Thanks for all the info, the problem is a couple of specks of dust inside the lens and not the sensor. Normally this is unnoticeable but yesterday I was taking images of the solar eclipse (thx The Nation for getting the month mixed up, I won't mention that I stayed up all night so not too miss it or I would make myself look even more stupid ) and the specks caused some nasty sun spots/flares.

Normally I'm pretty good at pulling things apart and re-assembling them again, this laptop has gone through that a couple of times to clean the fan (why don't they make the cooling fan more accessible so one does doesn't have to strip it into 50 pieces to get to it?) but looking at the camera I have decided not to give it a go. I'd be lost without it Hopefully I can get this sorted this month ready for the eclipse next month.

Edited June 22, 2009 by lordsux

[The Vulcan]

Thanks for all the info, the problem is a couple of specks of dust inside the lens and not the sensor. Normally this is unnoticeable but yesterday I was taking images of the solar eclipse (thx The Nation for getting the month mixed up, I won't mention that I stayed up all night so not too miss it or I would make myself look even more stupid ) and the specks caused some nasty sun spots/flares.

Normally I'm pretty good at pulling things apart and re-assembling them again, this laptop has gone through that a couple of times to clean the fan (why don't they make the cooling fan more accessible so one does doesn't have to strip it into 50 pieces to get to it?) but looking at the camera I have decided not to give it a go. I'd be lost without it Hopefully I can get this sorted this month ready for the eclipse next month.

AArgh - it's not a camera service/clean- it's a lens problem !

On this basis send it to Canon for sure.

p.s. I had a couple of CLA's on lenses last year at a cost of Bt800 per lens which I was happy with.

Edited June 22, 2009 by The Vulcan

[lordsux]

What miffs me is how it's getting in there. The camera in question is a Canon S5 IS with fixed lens. I would have thought that Canon would have the technology by now to make the lens 'dust tight'.

[The Vulcan]

What miffs me is how it's getting in there. The camera in question is a Canon S5 IS with fixed lens. I would have thought that Canon would have the technology by now to make the lens 'dust tight'.

I've got slight dust in my very expensive Zeiss Hasselblad lenses!

Fact of life I'm afraid.

[Nordlys]

Fact of life I'm afraid.

True, some lens might have less dust than the other, but you probably won't find any lens including weather sealed ones that are dust free. And that's not limited to Canon.

[astral]

You still have to change lenses and that is when dust gets in.