I just bit the bullet and took the L with Tello. I deleted my account that had $20 'pay as you go' credit. There is no easy way to contact them without jumping through hoops or calling their US toll-free number. I accessed a live chat feature once, but can't find it now... what a poorly setup site!
I know this is unprofessional, but when I got an email response from them when I blocked my Tello number (the only option was to say I lost it [eye roll]), I got a robotic email response. I responded:
"Contact our Customer Service team" is a FAQ page, NOT CUSTOMER SERVICE! If I could actually talk to a person I might try to salvage my My Tello account. Unfortunately, you've made an enemy with your dreadful service.
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