Email Spam

[WilliaminBKK]

I am using Squirel mail and the vast majority of emails we send are ending up in the persons SPAM/Junk email is there anything I can do ?

I am not spamming this is information clients request and I look silly when I have to ring them back saying check your spam- I ran a test to make sure I am not on any Spam Blacklists from http://www.mxtoolbox.com/ and it says everything is OK.

Should I be looking at a new email provider ? if so any suggestions?

Many thanks

[jybkk]

As I understand, SquirrelMail is not your provider, but simply the software used by your provider to run your webmail.

http://squirrelmail.org/about/

When mails are consistently marked as spam like that, chances are most likely that the server or the domain that is used to send them are marked as spammer (usually because someone else sending mails from the same server did spamming).

Make sure your provider is aware of this situation and see what they tell you. They sometimes offer to relocate you on a server that is not listed as spam.

[WilliaminBKK]

As I understand, SquirrelMail is not your provider, but simply the software used by your provider to run your webmail.

http://squirrelmail.org/about/

When mails are consistently marked as spam like that, chances are most likely that the server or the domain that is used to send them are marked as spammer (usually because someone else sending mails from the same server did spamming).

Make sure your provider is aware of this situation and see what they tell you. They sometimes offer to relocate you on a server that is not listed as spam.

They (Hostgator) are asking me to provide an email that we know hit a spam filter so they can investigate. Do you think it will make any difference if we change from squirell to another email software ?

[pomchop]

As I understand, SquirrelMail is not your provider, but simply the software used by your provider to run your webmail.

http://squirrelmail.org/about/

When mails are consistently marked as spam like that, chances are most likely that the server or the domain that is used to send them are marked as spammer (usually because someone else sending mails from the same server did spamming).

Make sure your provider is aware of this situation and see what they tell you. They sometimes offer to relocate you on a server that is not listed as spam.

They (Hostgator) are asking me to provide an email that we know hit a spam filter so they can investigate. Do you think it will make any difference if we change from squirell to another email software ?

approx how many emails are you trying to send out? a few or thousands?

[jybkk]

As I understand, SquirrelMail is not your provider, but simply the software used by your provider to run your webmail.

http://squirrelmail.org/about/

When mails are consistently marked as spam like that, chances are most likely that the server or the domain that is used to send them are marked as spammer (usually because someone else sending mails from the same server did spamming).

Make sure your provider is aware of this situation and see what they tell you. They sometimes offer to relocate you on a server that is not listed as spam.

They (Hostgator) are asking me to provide an email that we know hit a spam filter so they can investigate. Do you think it will make any difference if we change from squirell to another email software ?

I think it wouldn't make a difference... unless for some reason your mail squirrel software has gaping security holes that spammers used to send mail using your server without your knowledge.

[WilliaminBKK]

As I understand, SquirrelMail is not your provider, but simply the software used by your provider to run your webmail.

http://squirrelmail.org/about/

When mails are consistently marked as spam like that, chances are most likely that the server or the domain that is used to send them are marked as spammer (usually because someone else sending mails from the same server did spamming).

Make sure your provider is aware of this situation and see what they tell you. They sometimes offer to relocate you on a server that is not listed as spam.

They (Hostgator) are asking me to provide an email that we know hit a spam filter so they can investigate. Do you think it will make any difference if we change from squirell to another email software ?

approx how many emails are you trying to send out? a few or thousands?

We send 50-75 a day from 3 different users......some have word docs attached.

[manarak]

If the mail is not sent using SMTP but using the server's sendmail, many big email hosts (such as hotmail, yahoo, gmail) will automatically send it to the spam folder.

I still don't know what I can do about this.

[jsat]

As I understand, SquirrelMail is not your provider, but simply the software used by your provider to run your webmail.

http://squirrelmail.org/about/

When mails are consistently marked as spam like that, chances are most likely that the server or the domain that is used to send them are marked as spammer (usually because someone else sending mails from the same server did spamming).

Make sure your provider is aware of this situation and see what they tell you. They sometimes offer to relocate you on a server that is not listed as spam.

They (Hostgator) are asking me to provide an email that we know hit a spam filter so they can investigate. Do you think it will make any difference if we change from squirell to another email software ?

As said above squirrel mail is only one of a few different web based mailing systems provided by hostgator in your cpanel.

I suspect the domain you have registered is the issue not hostgator as we also host here and use their secure SMTP for our mailing systems and have never had an issue. If it is not the domain at fault then it may well be the subject you are using - try changing the subject of the emails.

Why are you not using their secure SMTP servers instead of web mail, for your domain direct from your local network here in Thailand?

1. set up an email account (or many) http://your cpanel login/frontend/x3/mail/pops.html under the mail section

2. then read the howto - it is simple and easy to do and depending on the type of account you have with hostgator you can set up unlimited email addresses / accounts

3. do your email from anywhere in the world without the need of a web browser and use outlook or any email client