Puzzling Internet Connectivity Problem

[tjansen]

More help needed on a different topic.

About two weeks ago I subscribed to True. They ran a cable to my apartment (non-wireless modem) and after an initial problem with the connection out at the street, I had good service for a week or two.

Then a couple of nights ago, when I got home, the Internet did not work. The help line person had me change some some settings on the TCP/IP page to no avail. When the technicians came today, they went to the same page on my computer, said something about the wrong numbers being in there, and they reset it. The Internet then worked.

Tonight when I got home, same problem, no Internet. Same routine with the same helpline guy. The technicians have to come out again, on Monday. At least this time I will watch exactly what they do. There might be a little information hoarding going on, because the tech that came out told me to call him directly on his cell phone rather than calling the 1686 help line when I have a problem. Of course, when I tried his cellphone tonight I got his voice mail, so I called the helpline, as I mentioned.

If it makes a difference, during the day, I am at a different location and use a different (wireless) TOT router, but remember, everything worked for a week or so, with me also using a different router during the day.

My DTAC Internet connection, through my cellphone, still works when this condition is going on, still slow, but at least I have a back up.

The numbers the helpline had me put in are

IP Address 192 168 1 3

Default 192 168 1 1

DNS 203 144 207 29

Alternate 203 144 207 49

The settings that the tech put in today (unless something changed on its own) were:

Auto select for the IP Address

Same DNS settings except both of the 207s were 206s

Any thoughts here?

Thanks,

Tom

[Darrel]

Never adjust the TCP/IP settings if the connection has functioned correctly previously and has stopped working for no apparent reason. Just restart the modem/router and the PC, and the odds are it will all work fine again.

The best settings for TCP/IP are usually "auto". I suggest you reset it to that.

Helplines generally dont have a clue what they are talking about.

[tjansen]

I failed to mention that I tried all of the obvious fixes, like restarting the modem, restarting the computer, unplugging the cable and replugging.

NOW, for more mystery, this morning, with the same settings, the Internet works. Everything was turned off during the night. ???

Never adjust the TCP/IP settings if the connection has functioned correctly previously and has stopped working for no apparent reason. Just restart the modem/router and the PC, and the odds are it will all work fine again.

The best settings for TCP/IP are usually "auto". I suggest you reset it to that.

Helplines generally dont have a clue what they are talking about.

[Darrel]

If you restart everything and it still doesnt work then the odds are that the problem is elsewhere (usually with your ISP) and so modifying anything at your end will not help.

[PattayaParent]

Monday is a holiday so don't be surprised if the tech doesn't turn up.

[tjansen]

Problem seems to be solved.

Well, they were able to make it out today, rather than Monday, on time, and they resolved the mystery. They changed the router from a cabled one to a wireless one, stating, (I believe) that the original they provided was incompatible with the network. After that, they did some extensive testing and discovered that they had used up the available bandwidth of some "PPP server" I believe. They left and said they would call when they had resolved the issue, which happened about an hour later. Now my Internet works again, and I have a wireless router in case I need it.

[Darrel]

Sounds like a glitch at the ISP end, as I mentioned.

They rarely admit that the problem is at their end, no matter which country you are in.

[tjansen]

Yes, you called that one. They did seem pretty open with the fact that they had an engineering problem

Sounds like a glitch at the ISP end, as I mentioned.

They rarely admit that the problem is at their end, no matter which country you are in.