If you were serious and planning to use an agent then you would already have explained to you how it works.
You would exit Thailand and apply for an eVisa DTV as explained earlier.
The agent would be assisting with required paperwork. Such as classes for soft power option.
You would apply and wait for eVisa in place you opted for.
This is nothing like agent assisted annual eg extensions retirement.
In any event you would be aware of all this having discussed it with an agent. Clearly you have not.
If you have a contract and your payment invoice, you can contact the police to gain access! The property management must clarify this with the owner and cannot deny you access.
You can also contact the Consumer Protection Bureau (OCPB) to help you and give management a slap in the face!!! In Pattaya is their office in the Cityhall, North Pattaya Road, opposite Lotus!!!
https://www.ocpb.go.th/index_en.php
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