I use SlingBox to stream USA television programs, and need a streaming rate of at least 800 Kbps to get a clear picture.

Is my Internet Service Provider (3BB) controlling/throttling the stream speed?

Last few mornings, I cannot get a picture at all - only 168Kbps.

Tested download speed: 4.8; upload:. 87, ping: 37.

Anyone else having similar problems? Is it 3BB?

If I call 3BB Customer Service, what do I need from them?

Last week, same problem (in morning). Problem corrected by evening time.

(Last night, my streaming rate was 1284 Kbps, with a crystal clear picture!)

Can someone explain what's going on, and what action I need to take? Thanks!

Please post only one of the same topics. You can add a second question to it (location) if you like.

Continued here.