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Replacement wheels for suitcase? repair center?


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  • 5 years later...
Posted

Whatever you do, avoid going to the official Samsonite service center in Sirinrat Building on Rama 4 road, Bangkok. I went there earlier this week to repair the broken wheel on my Samsonite luggage and I really regret doing that. This place is run by the Central Marketing Group and they do servicing for a number of different companies and repair all sorts of stuff, not just luggage. I purchased the luggage (from official Samsonite in Bangkok) just over 10 years ago and the warranty had just run out, so they were charging 1400 baht to replace both wheels. When I came back to get the luggage, I could see that they hadn’t used official Samsonite wheels. In fact, they had used some quite cheap replacement wheels that didn’t spin freely. It was a terrible job and I wasn’t prepared to pay the 1400 for it and so a huge argument erupted between Mr Chockchai and me. I ended up paying 900 baht, which was still too much for the bad job they have done. This is the company listed on the Samsonite website and I don’t understand why Samsonite would use such a company as their official service center. 

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