Carlosm Posted August 5, 2015 Share Posted August 5, 2015 I bought a survaillance system off Aliexpress. It has been sent by the vendor using DHL with a tracking number. I tracked it to Don Meuang airport where it has stopped and all i get is 'clearance event' posted on the online tracking information. Been there 5 days, each day the same. Anyone else been in the same situation and if so is there anything i need to do ? Link to comment Share on other sites More sharing options...
ukrules Posted August 5, 2015 Share Posted August 5, 2015 Phone them up, there's probably duty to pay, you can pay them using a credit card. Link to comment Share on other sites More sharing options...
CharlieH Posted August 5, 2015 Share Posted August 5, 2015 What to do? Brace yourself for what follows. Link to comment Share on other sites More sharing options...
Isan Farang Posted August 5, 2015 Share Posted August 5, 2015 After this episode you will never again have anything sent to Thailand using a courier. The items arrive to Thailand very fast and then the fun starts. Even if you have the package declaration doctored they have their own prices and the special fees to make you cry. Link to comment Share on other sites More sharing options...
taotoo Posted August 5, 2015 Share Posted August 5, 2015 They kept my package for three weeks last time. Not even any duty payable. Link to comment Share on other sites More sharing options...
Asiantravel Posted August 5, 2015 Share Posted August 5, 2015 After this episode you will never again have anything sent to Thailand using a courier. The items arrive to Thailand very fast and then the fun starts. Even if you have the package declaration doctored they have their own prices and the special fees to make you cry. totally agree. I imported a water flosser also using Ali express. it only took four hours to come from Hong Kong and then it was stuck in Bangkok airport for 10 days. Because it fell under the purview of the Food and drug administration first they said it might not even be allowed into the country. Then they said if I got a doctor's certificate saying I needed to use it I could have it. the DHL processing costs (including the fee for storage at the airport during that 10 days !) almost came to the same price as I paid for the item. as you correctly say I will never have anything sent to Thailand ever again. Link to comment Share on other sites More sharing options...
Deserted Posted August 5, 2015 Share Posted August 5, 2015 They probably don't know what it is that you've ordered. Link to comment Share on other sites More sharing options...
harrry Posted August 5, 2015 Share Posted August 5, 2015 Remember too there were public holidays...they always cause a backlog. Link to comment Share on other sites More sharing options...
surangw Posted August 5, 2015 Share Posted August 5, 2015 use ems mail. less chance to be screwed with Link to comment Share on other sites More sharing options...
BudRight Posted August 5, 2015 Share Posted August 5, 2015 (edited) A not so close friend of mine works for DHL in the US. Neither she nor DHL care about these problems. Just don't use them. Ever. Edited August 5, 2015 by BudRight Link to comment Share on other sites More sharing options...
tsk3009 Posted August 6, 2015 Share Posted August 6, 2015 I am in the same boat right now with UPS. I wrote a formal complaint today to some email address where complaints go and I am giving them a day before posting the whole detailed story here. Link to comment Share on other sites More sharing options...
tinsom Posted August 6, 2015 Share Posted August 6, 2015 Use the post office don't use dhl Link to comment Share on other sites More sharing options...
tinsom Posted August 6, 2015 Share Posted August 6, 2015 Dhl rip you off Link to comment Share on other sites More sharing options...
tinsom Posted August 6, 2015 Share Posted August 6, 2015 Or its Thailand that do the ripping Link to comment Share on other sites More sharing options...
tinsom Posted August 6, 2015 Share Posted August 6, 2015 I sent two packages from UK The post office costs more almost double but arrived in Thailand with only a 2000 baht handling charge Link to comment Share on other sites More sharing options...
tinsom Posted August 6, 2015 Share Posted August 6, 2015 Sent second package cost half what the po charge but needed to pay 15.000 extra for handling transport and import duty Link to comment Share on other sites More sharing options...
i claudius Posted August 6, 2015 Share Posted August 6, 2015 (edited) Never ever ever send by courier,just use the post office,last time my brother used dhl ,it got stopped in BKK customs kept trying to get more and more money,in the end I told them to keep the parcel and stick it where the Sun don't shine Edited August 6, 2015 by i claudius Link to comment Share on other sites More sharing options...
HooHaa Posted August 6, 2015 Share Posted August 6, 2015 yup, DHL, FedEX bad. EMS good. Link to comment Share on other sites More sharing options...
tsk3009 Posted August 6, 2015 Share Posted August 6, 2015 Here's a write up on my UPS experience. http://www.thaivisa.com/forum/topic/846416-corruption-and-lies-at-ups-airport-customs/ Link to comment Share on other sites More sharing options...
Isan Farang Posted August 6, 2015 Share Posted August 6, 2015 Here's a write up on my UPS experience. http://www.thaivisa.com/forum/topic/846416-corruption-and-lies-at-ups-airport-customs/ Welcome to Thailand, you are barking up the wrong Soi here. Thai Customs will do as they please. Have a trip to there office and tell them you wish to get this corruption lark knocked on the head, and if they hand over your items you will not report them to the boss man. Link to comment Share on other sites More sharing options...
surangw Posted August 6, 2015 Share Posted August 6, 2015 Here's a write up on my UPS experience. http://www.thaivisa.com/forum/topic/846416-corruption-and-lies-at-ups-airport-customs/ Welcome to Thailand, you are barking up the wrong Soi here. Thai Customs will do as they please. Have a trip to there office and tell them you wish to get this corruption lark knocked on the head, and if they hand over your items you will not report them to the boss man. maybe they get to keep ( share) all the abandon items people do not pay the extortion on. Link to comment Share on other sites More sharing options...
tsk3009 Posted August 7, 2015 Share Posted August 7, 2015 I think for packages coming from businesses and online retailers, you should notify them of the problems you are having. I know iherb.com has suspended shipping online orders via couriers and only ships via standard post to Thailand. Make your voice heard! Link to comment Share on other sites More sharing options...
NickJ Posted August 7, 2015 Share Posted August 7, 2015 DHL, UPS and FedEx......Never ever use them.......The Customs office is corupt for sure. But also act to prevent millons of people from ordering cheaper even better products and avoiding Vat and import duty. Almost nobody pays income tax and if they do they cheat as that system can be beat. The Govts money has to come from somewhere. Link to comment Share on other sites More sharing options...
h90 Posted August 7, 2015 Share Posted August 7, 2015 Or its Thailand that do the ripping No it is DHL.... Link to comment Share on other sites More sharing options...
tumama Posted August 15, 2015 Share Posted August 15, 2015 This is likely a custom issue. But I feel I have to rant a bit about DHL given I have to work with them on a daily basis and I just happen to work in the same building as them. Man are they annoying. You check the tracking number on their web site and all you get is a lot of cryptic messages that you don't understand. The constantly say the ETA is at the end of the day of a certain day, yet they show up 24 hours later. And most DHL female employees are very good looking. Seems like that's all that they care about. Link to comment Share on other sites More sharing options...
Don Mega Posted August 15, 2015 Share Posted August 15, 2015 I am in the same boat right now with UPS. I wrote a formal complaint today to some email address where complaints go and I am giving them a day before posting the whole detailed story here. they will be trembling in their boots.. Bwahahahahahahaha Link to comment Share on other sites More sharing options...
rijit Posted August 15, 2015 Share Posted August 15, 2015 I have had nothing but hastle everytime i've recieved a parcel by UPS . Will never use them to send anything EVER. Good to know DHL are the same. rijit Link to comment Share on other sites More sharing options...
rijit Posted August 15, 2015 Share Posted August 15, 2015 Oh and in my experience parcelforce uk are nearly as bad. rijit Link to comment Share on other sites More sharing options...
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