Cant factory restore iPhone 5s - Help

[davejonesbkk]

Im selling an iPhone 5s and need to restore it, my wife says she did it last night and its already been wiped etc but then it was stuck showing the iTunes symbol and the cable on the screen so we left it alone, Ive been taking a look at it this morning and attempting to restore it via iTunes but after downloading for a long time it throws up some error message saying it can't do it and I've tried about 3 times now with no luck.

I dont recall the message the 1st time but 2nd time it was this:

The iPhone software update server could not be contacted. An unknown error occurred (1671)

Thing is I have no connection problems at the moment.

Any ideas?

[davejonesbkk]

Nevermind, managed to do it on the 4th attempt, I guess unplugging it last night when it was doing the restore caused some problems

[RajendarMangalagiri]

cool.

[MayaMoore]

Just disabled Antivirus for a few mins. It may solve iPhone error 1671.

Edited December 19, 2016 by MayaMoore