webfact Posted May 30, 2016 Share Posted May 30, 2016 Passenger smiling again as Thai Smile Airways coughs up compoImage: Manager OnlineBANGKOK: -- A passenger who last week was offered a new bag or a couple of thousand baht after her luggage was all but destroyed has now been given proper compensation.Pictures of the woman's bag had been posted online on the Pantip site under the heading "Damaged luggage - We're not smiling anymore". An Apple laptop looked like it had been run over and clothes and other electrical items were damaged beyond repair reported Manager Online.Thai Smile Airways have now admitted it was their flight from Phuket to Bangkok (WE 8672) when the bag was damaged. It had apparently fallen from a baggage truck at Suvarnabhumi and been run over by another one in the dark and had never made it to the baggage carousel.The company claimed that this accident was the first of its kind in four years of the airline's operation and that care of passengers' bags are a high priority. They said they had come to an agreement with the owner of the bag for mutually agreeable compensation.The original post had caused much comment online with care of passengers' belongings coming under the spotlight.Source: Manager Online-- 2016-05-31 Link to comment Share on other sites More sharing options...
Bluespunk Posted May 30, 2016 Share Posted May 30, 2016 (edited) Amazing thing, the power of publicity eh? Edited May 30, 2016 by Bluespunk Link to comment Share on other sites More sharing options...
colinneil Posted May 30, 2016 Share Posted May 30, 2016 Thai smile !! Bet they are not smiling now, after all the negative attention. Link to comment Share on other sites More sharing options...
doremifasol Posted May 30, 2016 Share Posted May 30, 2016 (edited) "Thai Smile Airways have now admitted it was their flight "........ Pffff......... Edited May 30, 2016 by doremifasol Link to comment Share on other sites More sharing options...
NongKhaiKid Posted May 30, 2016 Share Posted May 30, 2016 Amazing thing, the power of publicity eh? Oh yes, without it the original take it or leave it offer would have stood. Link to comment Share on other sites More sharing options...
Somtamnication Posted May 31, 2016 Share Posted May 31, 2016 So what was the compensation now? 2001b? Link to comment Share on other sites More sharing options...
Laughing Gravy Posted May 31, 2016 Share Posted May 31, 2016 If there was some form of effective independent regulators they would have slammed Thai airways and give them a hefty fine. Sadly because they have lost some face they may have finally done the right thing. Hardly something to smile about. Maybe smirk! Link to comment Share on other sites More sharing options...
jamesbrock Posted May 31, 2016 Share Posted May 31, 2016 Amazing thing, the power of publicity eh? Oh yes, without it the original take it or leave it offer would have stood. One can see why the junta is rushing to take Thailand back to the dark ages - it was much easier to get away with all manner of stuff before the advent of this pesky social media! Link to comment Share on other sites More sharing options...
alfalfa19 Posted May 31, 2016 Share Posted May 31, 2016 If not for social media, they would never have changed their tune. Link to comment Share on other sites More sharing options...
Sealbash Posted May 31, 2016 Share Posted May 31, 2016 If not for social media, they would never have changed their tune. I am not saying you are wrong, but I am curious how you reached that conclusion? Or is it just an early morning bash? Link to comment Share on other sites More sharing options...
jamesbrock Posted May 31, 2016 Share Posted May 31, 2016 If not for social media, they would never have changed their tune. I am not saying you are wrong, but I am curious how you reached that conclusion? Or is it just an early morning bash? Not saying you didn't read the article, but I am curious how anyone couldn't reach that conclusion after doing so. Link to comment Share on other sites More sharing options...
Emster23 Posted May 31, 2016 Share Posted May 31, 2016 You can bet your laptop they didn't decide to pay because it was "the right thing to do" Link to comment Share on other sites More sharing options...
SOTIRIOS Posted May 31, 2016 Share Posted May 31, 2016 ....only because..... Link to comment Share on other sites More sharing options...
Fookhaht Posted May 31, 2016 Share Posted May 31, 2016 Who stuffs their Mac into check-in luggage? Sheer idiocy. Sorry the 2,000B compensation didn't cover the 40,000B Mac. Som-nam-naa. Link to comment Share on other sites More sharing options...
The stuttering parrot Posted May 31, 2016 Share Posted May 31, 2016 It's a shame they weren't up front in the first place and just fixed the problem. I've flown with them several times and found them to be excellent. Link to comment Share on other sites More sharing options...
Winniedapu Posted May 31, 2016 Share Posted May 31, 2016 Amazing thing, the power of publicity eh? A loss of face trumps just about anything else in TL. Link to comment Share on other sites More sharing options...
gregk0543 Posted May 31, 2016 Share Posted May 31, 2016 Ok we have all learnt our lesson. Social Media is the way to get our concerns addressed. Link to comment Share on other sites More sharing options...
sawadeeken Posted May 31, 2016 Share Posted May 31, 2016 Amazing thing, the power of publicity eh? More so when BAD publicity, lol Link to comment Share on other sites More sharing options...
billd766 Posted May 31, 2016 Share Posted May 31, 2016 It's a shame they weren't up front in the first place and just fixed the problem. I've flown with them several times and found them to be excellent. The problem is that the first line services of most airlines have a box that they cannot get out of. If the passenger refuses to accept the offer is has to go to the next level of management etc for approval. Years ago that might have worked but nowadays with so much social media available, literally at the touch of a button, the old methods and ways are out of date. Link to comment Share on other sites More sharing options...
richard_smith237 Posted May 31, 2016 Share Posted May 31, 2016 According to Panthip.com it was the CEO of Thai Smile who stepped forwards and offered compensation out of his own pocket. IF true - this is purely a damage limitation exercise. There should be something in place for Damage beyond reasonable expectations. A few others have also come forwards with heavily damaged baggage after a Thai Smile flight... However, as I understand it, the baggage handlers are not part of the airline. But, for the sake of the passenger someone must be held accountable... Let Thai Smile deal with whichever company it is who handles baggage and pass on the claim to them. Link to comment Share on other sites More sharing options...
sambum Posted May 31, 2016 Share Posted May 31, 2016 If not for social media, they would never have changed their tune. I am not saying you are wrong, but I am curious how you reached that conclusion? Or is it just an early morning bash? I would say that it's obvious - no proof needed! Link to comment Share on other sites More sharing options...
sambum Posted May 31, 2016 Share Posted May 31, 2016 Who stuffs their Mac into check-in luggage? Sheer idiocy. Sorry the 2,000B compensation didn't cover the 40,000B Mac. Som-nam-naa. 2000 baht probably wouldn't have covered the cost of the make up! Maybe her cabin luggage allowance was already taken up. The point is, 2000 baht compensation was totally inadequate for the damage caused, and the air line have upped the amount, only after the bad publicity. Link to comment Share on other sites More sharing options...
Winniedapu Posted May 31, 2016 Share Posted May 31, 2016 Who stuffs their Mac into check-in luggage? Sheer idiocy. Sorry the 2,000B compensation didn't cover the 40,000B Mac. Som-nam-naa. 2000 baht probably wouldn't have covered the cost of the make up! Maybe her cabin luggage allowance was already taken up. The point is, 2000 baht compensation was totally inadequate for the damage caused, and the air line have upped the amount, only after the bad publicity. Theyre Thais, what else would you expect? Integrity? Link to comment Share on other sites More sharing options...
sambum Posted May 31, 2016 Share Posted May 31, 2016 Who stuffs their Mac into check-in luggage? Sheer idiocy. Sorry the 2,000B compensation didn't cover the 40,000B Mac. Som-nam-naa. 2000 baht probably wouldn't have covered the cost of the make up! Maybe her cabin luggage allowance was already taken up. The point is, 2000 baht compensation was totally inadequate for the damage caused, and the air line have upped the amount, only after the bad publicity. Theyre Thais, what else would you expect? Integrity? That's exactly the point! Have to keep on attracting the quality tourists that have enough money to buy a 40,000 baht Mac in the first place, hence the very public announcement of increased compensation! Link to comment Share on other sites More sharing options...
Gonsalviz Posted June 1, 2016 Share Posted June 1, 2016 American Airlines did that to me once. Similar damage but they had the audacity to ask me if my bag looked like that before I left. My jaw dropped. Link to comment Share on other sites More sharing options...
scorecard Posted June 1, 2016 Share Posted June 1, 2016 They admitted it fell off the truck. Then they say taking care of passengers luggage is high priority. Link to comment Share on other sites More sharing options...
Heng Posted June 1, 2016 Share Posted June 1, 2016 Why was there a laptop in checked baggage? There is an old school scam where you claim 'lost items' that were never in your bags to begin with. This could be a variation of that. It's not like anyone with the airline can confirm what was is in the bag and thus the customer is on his or her 'honor' as to what was damaged. Link to comment Share on other sites More sharing options...
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