webfact Posted January 18, 2018 Share Posted January 18, 2018 What you see is what you don't get...Thais book Koh Chang hotel but find it deserted! Picture: Daily News A Thai couple thought they were heading for an idyllic paradise break this week after booking a high class hotel online. However, when they arrived the place was overgrown and full of flies. There was not a staff member in sight or any other tourists. The posts of the story received a lot of comment after appearing on the Facebook page of Kukkik Toyou who said that she had not even received so much as an apology. Though now, thanks to the help of the tourist police, the couple have got their money back. Kukkik told Daily News Online that she originally booked the hotel in early December for the three days of the New Year period. It was the only one free and the pictures and reviews looked great. She paid a little over 4,000 baht by credit card. Unfortunately she fell ill nearer the time and had to cancel and was told that she could reschedule but it had to be within January. So she booked for 17-19th January, Wednesday to Friday this week. Picture: Daily News However, when she arrived on Wednesday her and her boyfriend just saw that the place was overgrown with weeds, the swimming pool was filthy and there were leaves and bits of old food all over. The place was full of flies and insects and bereft of staff and tourists. Locals helped her get the manager's phone number but his only comment was that the place was being refurbished. He thought they were coming in February for Chinese New Year. This was not what the couple were told over the phone in December, observed Kukkik. Though they got no apology, they soon got their money back thanks to the intervention of the Tourist Police, she said, saying that she hoped the story would be a warning to others. As is usually the case in such stories in Thailand, the hotel was not named by Daily News. Source: Daily News -- © Copyright Thai Visa News 2018-01-18 Link to comment Share on other sites More sharing options...
MaxLee Posted January 18, 2018 Share Posted January 18, 2018 SCAMMMED Link to comment Share on other sites More sharing options...
Thian Posted January 18, 2018 Share Posted January 18, 2018 Why she couldn't claim a refund from the creditcardcompany? Link to comment Share on other sites More sharing options...
yellowboat Posted January 19, 2018 Share Posted January 19, 2018 16 hours ago, webfact said: Locals helped her get the manager's phone number but his only comment was that the place was being refurbished. He thought they were coming in February for Chinese New Year. It will be up and running for Chinese New Year for sure. Link to comment Share on other sites More sharing options...
RichardColeman Posted January 19, 2018 Share Posted January 19, 2018 (edited) 17 minutes ago, yellowboat said: It will be up and running for Chinese New Year for sure. Just add an all you can eat tag sea food buffet to the tag line for the hotel and leave it in the condition it is. Edited January 19, 2018 by RichardColeman Link to comment Share on other sites More sharing options...
AhFarangJa Posted January 19, 2018 Share Posted January 19, 2018 1 hour ago, yellowboat said: It will be up and running for Chinese New Year for sure. You are mistaken Sir, this is how the Chinese just left it........ Link to comment Share on other sites More sharing options...
Darcula Posted January 19, 2018 Share Posted January 19, 2018 18 hours ago, webfact said: there were leaves and bits of old food all over Just your usual bed n breakfast place then. Link to comment Share on other sites More sharing options...
Tchooptip Posted January 19, 2018 Share Posted January 19, 2018 I could hardly believe this same place was full for Christmas and new year. Link to comment Share on other sites More sharing options...
tryasimight Posted January 19, 2018 Share Posted January 19, 2018 17 hours ago, Thian said: Why she couldn't claim a refund from the creditcardcompany? Why should her credit card company be liable? Link to comment Share on other sites More sharing options...
steven100 Posted January 19, 2018 Share Posted January 19, 2018 good job on the Tourist Police ... Link to comment Share on other sites More sharing options...
Thian Posted January 19, 2018 Share Posted January 19, 2018 49 minutes ago, tryasimight said: Why should her credit card company be liable? Because creditcards give buyersprotection. Link to comment Share on other sites More sharing options...
FashionExport Posted January 19, 2018 Share Posted January 19, 2018 22 hours ago, Thian said: Why she couldn't claim a refund from the creditcardcompany? Because it is not so easy in Thailand, we are not in USA where a phone call is enough to make a chargeback. And also because she couldn't show her dolly face in the news if she just cancelled her payment :-) Link to comment Share on other sites More sharing options...
Thian Posted January 19, 2018 Share Posted January 19, 2018 32 minutes ago, FashionExport said: Because it is not so easy in Thailand, we are not in USA where a phone call is enough to make a chargeback. And also because she couldn't show her dolly face in the news if she just cancelled her payment :-) She already travelled to koh chang so the hotel needs to pay her for the damage me thinks. Only a refund is not enough. Link to comment Share on other sites More sharing options...
TallGuyJohninBKK Posted January 19, 2018 Share Posted January 19, 2018 (edited) It would appear the FB poster in this case is here: https://www.facebook.com/profile.php?id=100006608596670 And her destination was here, according to her FB post: No mention on the resort's website that they're closed, undergoing renovation, or anything else. Not a peep... Edited January 19, 2018 by TallGuyJohninBKK Link to comment Share on other sites More sharing options...
OJAS Posted January 21, 2018 Share Posted January 21, 2018 Hmm, Fawlty Towers definitely looks like having 5 stars in comparison to this particular establishment! Link to comment Share on other sites More sharing options...
Justfine Posted January 25, 2018 Share Posted January 25, 2018 (edited) That's why you use booking.com or others that allow you to pay at the property and reviews will tell you if it's a dump. Edited January 25, 2018 by Justfine Link to comment Share on other sites More sharing options...
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