Thailand’s national health hotline in need of call centre help, volunteers

The National Health Security Office (NHSO) 1330 hotlines have been running red hot, with an average of 20,000 calls for help each day. The number of calls yesterday (Monday) jumped to 49,005, as COVID-19 infections surge across the country.

NHSO Deputy Secretary-General Dr. Atthaporn Limpanyalert told the media today that the lines have become jammed because so many people are calling at the same time seeking help or advice. On many occasions, the lines were left ringing as no officials were available to answer them.

He said that they have tried numerous ways, including increasing the number of staff by 70, to answer the calls, advised callers, most of whom are infected with COVID-19, to register via the NHSO’s website, https://crmsup.nhso.go.th/#TicketHI, the Line Official @nhso or https://lin.ee/zzn3pU6, but the hotlines remain overwhelmed with calls.

Full Story: https://www.thaipbsworld.com/thailands-national-health-hotline-in-need-of-call-centre-help-volunteers/