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Affirmation of eligibility to marry photo upload problem

Joe95

By Joe95
in Q&A, Ask the Consular Team

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Joe95 Newbie

Joe95

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Posted

Hello,

I am trying to use the online service to complete the affirmation to marry. I cannot get passed the upload photo of passport even though the initial message says the image is successfully uploaded, I then get an error of file size too big, it has to be less than 5MB. The photo I am trying to upload is only 2.3MB, see attached.

I have tried retaking the photo in case it was corrupted but it still comes back as file too big.

Is there a problem currently with the service or is there an alternative way to do this.

 

Thanks

image.png

Screenshot 2022-10-03 at 17.54.26.png

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