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Public minivans

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Maybe this is a stupid question, but are there any regulations regarding minivan drivers providing their passenger service? It's not the end of the world, but my young grandson has just arrived home after a minivan driver dropped him off, in the dark at a different location than the one he agreed to. As I've said, it's not the end of the world, but it's not very enjoyable trudging for nearly two hours in a storm. But at least the rain is warm.

Many years ago I recall being dumped by a minivan on North Rd, me and all the other passengers, who had been giving the driver a hard time over his driving  (he got lost) and vehicle problems.  Don't expect much customer service from them. 

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