Clashes and Arrests as Tommy Robinson Supporters March Through London

[pacovl46]

5 hours ago, 4MyEgo said:

 

I have stayed at 5 star hotels, and they do supply toothbrushes for free, along with a variety of other products, like shampoos and conditioners, not your cheap ones either, shower caps and cotton buds.

 

When you are paying 5,000 to 10,000 baht a night, you expect the above, if they ever wanted to charge me for those products, then their room rates would have to come down.

 

 

The Managers comments were condescending and rude. He/she obviously had bad English or used Google translate, because if I received a rely like that, they would have lost my business.

 

The hotel owner did the right thing dismissing this Manager, I would add, that, probably not the 1st incident which probably warranted his/her dismissal.

 

The last thing a 5 star hotel wants is a customer being handled this one "publicly".

Obviously this 5 star hotel does not provide toothbrushes because otherwise we wouldn't have this conversation. Secondly, yeah, not the nicest way to respond  but definitely too harsh a reaction to fire him.

[pacovl46]

4 minutes ago, steven100 said:

He attempted to resolve the issue with a silly comment ....  he's not a manager because a manager would not have done it the way he did.    It's not the 20 baht or toothbrush .....   it's how he mis-handled it that's questionable.   Now you understand.. 

Well, no one is perfect. Still too harsh a punishment  in my book. Now you understand! 

[steven100]

14 minutes ago, pacovl46 said:

Well, no one is perfect. Still too harsh a punishment  in my book. Now you understand! 

I would haze at a guess that they wanted him gone,  and this was their opportunity.   

[impulse]

17 minutes ago, steven100 said:

I would haze at a guess that they wanted him gone,  and this was their opportunity.   

 

I think it's just as likely they didn't fire anyone, but just said they did.  Who would know?

 

[sambum]

12 hours ago, pacovl46 said:

That’s ridiculous! First of all, 20 Baht is nothing. If you can afford to stay at a 5 star hotel then you can afford 20 Baht for a toothbrush. Secondly, getting fired over this seems definitely excessive!

Maybe they'd had reason for previous dissatisfaction with the Manager - complaints etc  - seems he's a bit up his own a**e!

[Reddavy]

15 hours ago, webfact said:

Composite images: AMARIN TV

 

The manager of a five-star hotel in Hua Hin has been dismissed following intense public criticism of their response to a customer’s review.

 

The controversy began when a guest posted on social media about a charge for a toothbrush, priced at 20 baht, after staying at the luxury hotel. The guest had written in a Google review, “If you stay here, remember to bring your own toothbrush because the hotel charges 20 baht for one.”

 

In response, the manager left a comment in English, saying, “Now let me explain or educate you a little bit about green hotels; we care for the environment, and this is why we do not put dental kits for free in the rooms.”

 

This response, perceived as condescending, sparked significant backlash, with many questioning the manager’s attitude towards customer service.

 

On 26 October, the hotel issued a public apology on social media, stating, “The hotel deeply regrets the incident and sincerely apologises for the manager’s actions.”

 

They confirmed the manager’s employment contract was immediately terminated, adding, “We respect and value all feedback from our guests and are committed to improving our service. We hope you will allow us the opportunity to provide you with a better experience in the future.”

 

The management of the Hua Hin resort expressed a commitment to maintaining high service standards, emphasising a renewed focus on customer satisfaction.

 

-- 2024-10-28

 

 

Beats me how it’s 5 star rated.  4 star at best 🤷🏼