new Wise account details, bank says fraud

[norbra]

21 minutes ago, sometimewoodworker said:

@DrJack54 That is certainly one way to do the transfer and if you suspect that the exchange rates are likely to move in your favour paying into your Wise multi money account/wallet (that is what you are doing) is a good plan. I used to do this and have a tiny balance in my multi money account (£0.43!).

 

However it is extremely likely that you can direct Wise to initiate the transfer from your Westpac account (you will still have to authorise the transfer) and transfer the money to your Thai account.

 

So this simplifies the process 

1 contact to Wise that sets up all the details (you only enter the amount once)

2 authorise the Westpac transfer (wise transfers you to Westpac for the banking steps) 

3) you are transferred back to Wise where they tell you the status.

 

by this time the cash maybe already in your Thai bank depending on the bank you use SCB is fast a couple of others are also fast BANGKOK BANK is slow

This is the streamlined process available in the U.K. it reduces the possibility of mistakes, since I don’t use Australian banks I don’t know that the same process is available there but I suspect it is.

I did a transfer this morning,

Setup transfer in Wise as usual,opened my Westpac app,sent payment via PAYID to my existing Wise account xxxxx,wise.com.

Payment and transfer successful (11 seconds).

No messages,no emails re new Wise account details 

[DrJack54]

13 minutes ago, norbra said:

No messages,no emails re new Wise account details 

This screenshot is what I received month back. 

So as explained in other posts I had to set up new "Wallet" account details with WISE.

I also had to add new recipient to my billers/payees in my Westpac account.

All that's changed for me is eg if I wanted to transfer 5k to my Thai bank.

Step 1: Transfer 5k from Westpac to my Wise wallet a/c

Step 2: Setup transfer from wise wallet to Thai bank.

 

For others: the one slight hassle with verifying WISE wallet account was the verification steps. 

Pic of photo page of passport easy enough.

The Selfie just would not work until I took it in natural light. 

 

[OldmanJ]

I had the exact same problem after over 7 years of successful transfers.I rang my Australia bank and talked to an Indian girl who surprisingly helped me out.I couldn't change my contact details so I had to inform them I wasn't receiving the sent OTP code.Because it's a new transfer the bank doesn't recognize it and the first time transfer is VERY difficult.

[seajae]

15 hours ago, OldmanJ said:

I had the exact same problem after over 7 years of successful transfers.I rang my Australia bank and talked to an Indian girl who surprisingly helped me out.I couldn't change my contact details so I had to inform them I wasn't receiving the sent OTP code.Because it's a new transfer the bank doesn't recognize it and the first time transfer is VERY difficult.

yes it was, I had to phone the bank and jump through hoops to get it done but eventually they accepted it so I am now able to transfer to the new Wise account  they set up.

[digger70]

new Wise account details, bank says fraud.

 

Yes ,wise give me their new account details a while ago Maybe a year ago I am not sure . I had no problems with that or my bank,

I have done a couple Transfers From AUS to Thailand using Wise .

NAB to Wise in AUS  to my Bangkok Bank 

[orchidfan]

1 minute ago, digger70 said:

new Wise account details, bank says fraud.

 

Yes ,wise give me their new account details a while ago Maybe a year ago I am not sure . I had no problems with that or my bank,

I have done a couple Transfers From AUS to Thailand using Wise .

NAB to Wise in AUS  to my Bangkok Bank 

Yes, Westpac bank seem to have eventually caught up and transfers to/from Wise are going normally...in minutes like before.

I guess the bank is only doing the right thing if they suspect something fishy.

[digger70]

On 12/28/2024 at 3:40 PM, orchidfan said:

Yes, Westpac bank seem to have eventually caught up and transfers to/from Wise are going normally...in minutes like before.

I guess the bank is only doing the right thing if they suspect something fishy.

Yes ,The transfers from  Bank to Wise are fast  After that it's normal  that it takes a Few days to get the Funds in the account in Bangkok Bank  Thailand.

It always takes a couple days especially over the weekends .

 

 

[DrJack54]

6 minutes ago, digger70 said:

The transfers from  Bank to Wise are fast  After that it's normal  that it takes a Few days to get the Funds in the account in Bangkok Bank  Thailand.

Don't know what your doing.

My transfers from Oz using WISE take minutes. 

 

[digger70]

5 hours ago, DrJack54 said:

Don't know what your doing.

My transfers from Oz using WISE take minutes. 

 

I know what I am doing , From my Nab to Wise in AUS Than  My Account in Bangkok Bank  takes a Minimum not often  at least 2 days most times 3 or 4 days. 

But that doesn't matter to me . If it's not there for a couple days than I can't spend it Can I.  🙏

[DrJack54]

5 minutes ago, digger70 said:

I know what I am doing , From my Nab to Wise in AUS Than  My Account in Bangkok Bank  takes a Minimum not often  at least 2 days most times 3 or 4 days. 

See attached screenshot. 

4 minutes. That includes time to transfer from Westpac to WISE using online banking app.

This has been similar experience for large sums eg Condo purchase.

Just putting out my many transfers using WISE. 

 

[digger70]

4 minutes ago, DrJack54 said:

See attached screenshot. 

4 minutes. That includes time to transfer from Westpac to WISE using online banking app.

This has been similar experience for large sums eg Condo purchase.

Just putting out my many transfers using WISE. 

 

Bloody Hell ,Never had that using my Laptop.  That's the only thing that I am using I don't use any Phone Apps    Only one  from the one bank that Closed the online  internet banking and only to check the Balance  than use the ATM Debit card online.

[DrJack54]

4 minutes ago, digger70 said:

Bloody Hell ,Never had that using my Laptop. 

I don't even have a laptop.

Everything is done on Android phone.

I have Bendigo Bank app and Westpac bank app.

It does require you at some point to supply Thai phone # for OTP (if required) 

Off topic tip for anyone opening a Thai bank account choose BBL or Kasikorn as they are partner banks to WISE and also allow large transfer.

Think its 2 million baht..

[digger70]

5 minutes ago, DrJack54 said:

I don't even have a laptop.

Everything is done on Android phone.

I have Bendigo Bank app and Westpac bank app.

It does require you at some point to supply Thai phone # for OTP (if required) 

Off topic tip for anyone opening a Thai bank account choose BBL or Kasikorn as they are partner banks to WISE and also allow large transfer.

Think its 2 million baht..

Thank you Drjack .I am happy with the way it works for me it's been like this for me since I  start Using them .

I can Transfer  from Nab to Bangkok Bank With an OTP but the Exhange Rate is Pretty Sad.

[DrJack54]

16 minutes ago, digger70 said:

I can Transfer  from Nab to Bangkok Bank With an OTP but the Exhange Rate is Pretty Sad.

For sure. Continue using WISE. 

Here is my most recent transfer.

Was instant.

 

[digger70]

3 minutes ago, DrJack54 said:

For sure. Continue using WISE. 

Here is my most recent transfer.

Was instant.

 

Nice , Quick . 👍

[Bvor]

2 hours ago, DrJack54 said:

4 minutes. That includes time to transfer from Westpac to WISE using online banking app.

 when did your Thai bank credit transfer to your account? Wise suggests up to 2 working days days.

my transfers have never been credited to my account by Bangkok Bank same day as sent by Wise.

I use wise payid from my bank contacts and on advice by Wise re quicker transfers I will now select the wise  wallet option to receive and park funds immediately prior to transaction. 

I also get a bit confused and to date I have not been notified of any account changes.

thinking of bringing cash with me on future trips.......get a lesser exchange rate but am less stressed with Wise and also TRD if I go >180 days -  assessable/non assessable who knows for sure - getting a bit much for this old Oz.  

[DrJack54]

11 minutes ago, Bvor said:

when did your Thai bank credit transfer to your account? Wise suggests up to 2 working days days.

Was instant. 

At our condo building there is ATM in outside wall of building.

The gf was going to 7/11 right at that time and I asked her to do balance check in my Kasikorn a/c.

The funds were there.

This has always been my experience for small and large transfers.

Smallest 50k largest (the max) 2 million. 

[DrJack54]

21 minutes ago, Bvor said:

I use wise payid from my bank contacts and on advice by Wise re quicker transfers I will now select the wise  wallet option to receive and park funds immediately prior to transaction. 

That's exactly what occured with me.

My bank transfers from my Westpac account now does not go to WISE account.

Rather it goes to an individual account in my name (wallet) 

So let's say I want to do transfer.

Step 1. I transfer funds from my Westpac a/c to my wallet 

Step 2. Transfer from my Wise wallet to Kasikorn a/c.

 

Suggest do not revert to bringing in cash.

The best exchange in Thailand is SuperRich Green (head office) 

You will receive more baht using WISE and not have to carry funds and go to exchange place..

[scottiejohn]

Just received a notification from BKK that my money had arrived before Wise had told me they had sent it.  All of less than four minutes from log onto wise, use UK debit card and money in BKK!  Monthly living and only a few K £!

I never TX over a weekend or bank Holiday, they take a long time, but working weekdays OK!

[Bvor]

1 hour ago, DrJack54 said:

That's exactly what occured with me.

My bank transfers from my Westpac account now does not go to WISE account.

Rather it goes to an individual account in my name (wallet) 

So let's say I want to do transfer.

Step 1. I transfer funds from my Westpac a/c to my wallet 

Step 2. Transfer from my Wise wallet to Kasikorn a/c.

 

Suggest do not revert to bringing in cash.

The best exchange in Thailand is SuperRich Green (head office) 

You will receive more baht using WISE and not have to carry funds and go to exchange place..

just spoke with Wise (accent not easily understood) he  didn't know what I was referring to re Wise wallet which I could not see on screen same as before 6/11. He told me my acc number has changed but didn't know when or what it was or why I wasn't notified - I use payid anyways.

 did a $20 test run see attached - my usual delay - no 4 minutes/ instantaneous/in advance - amounts I send eg $5000 - $10000 

my enquiries a waste of time and still have no idea why my transfer times not same as others.

 probably stick with them the alternatives maybe not any better. 

[Bvor]

1 minute ago, Bvor said:

did a $20 test run see attached - my usual delay

 

[OJAS]

16 hours ago, scottiejohn said:

Just received a notification from BKK that my money had arrived before Wise had told me they had sent it.  All of less than four minutes from log onto wise, use UK debit card and money in BKK!  Monthly living and only a few K £!

I never TX over a weekend or bank Holiday, they take a long time, but working weekdays OK!

 

Yep, transfers from the UK seem generally to go smoothly - and that is my personal experience as well.

 

Where there are negative issues with Wise, these seem to relate to transfers originating in Australia (as graphically illustrated by this thread), the USA or mainland Europe.

 

[LarryChenard]

On 11/8/2024 at 1:00 PM, seajae said:

Did my usual transfer from my Australian bank through Wise and Wise have issued me with a new account to deposit to, they have given me a new BSB as well as a new account number to use that they say is set for me only as the one I have been using for them for many years now will no longer be valid.

I tried to use the new details with my bank to do the transfer and it set off a major alarm as fraud and my bank rejected the transfer making me use my old details  but Wise informed that after this payment I can no longer use those details as they are shutting down that account.

I messaged my bank as well as Wise, my bank is saying that as far as they are concerned it is fraud, Wise says they are fine, problem now is I am unable to transfer money to Thailand till it is sorted.

 

Have any other Wise users in here been given new deatails regarding where they send their money to so that it can be  transfered to Thailand by Wise, I do not want to use a fraudulent account to send my money to so need to see if any other users from Australia have been told to change their account details for Wise Australia pty ltd that they transfer to from their aussie bank. 

Also, you might find it helpful to learn more about how payment processing works through services like https://dashdevs.com/payment-gateway-services/ to understand the security measures in place. Still, it’s good you’re being cautious—keep communicating with both your bank and Wise to ensure everything is secure before proceeding.

I've experienced a similar situation with Wise recently. They informed me that they’re transitioning to new account details, including a new BSB and account number, as part of an internal update. It seems like they're moving away from older accounts, which is why the old details will no longer be valid.

[LarryChenard]

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