Can't Change My Lazada Phone number.

[Mason45]

Hi there, I've been using Lazada in recent years without any problems. My phone number has changed in the last few days, so now I can't get SMS security messages. I never changed it, so now I need to know is it possible to access my account so that I can to update my real phone number. Thanks.

[gargamon]

Create a new account.

 

I had a different problem. Same phone number, different address. Even though I updated the address in Lazada, they kept delivering to the old one. The package had the right address on it, but it went to the old address anyway.

 

So the easy answer is to create a new account anytime anything changes.

 

 

Edited 20 hours ago by gargamon

[Upnotover]

The app allows you to change phone number.  It will require verification but it appears it can be done by email.