Lazada - If it looks too good to be true ...

[Liverpool Lou]

7 hours ago, GammaGlobulin said:

If we wish to stamp out this bad behavior, in ONE FELL SWOOP, or one Full Sweep, then we know what to do:

 

 , we need to stop buying...immediately.

B0llocks, the small handful who have actually been scammed may need to stop buying "en masse", the rest of us (the majority) have no need to boycott Lazada.

[Liverpool Lou]

3 hours ago, Thingamabob said:

I've bought hundreds of items from Lazada COD over the years. Never had any problem. Friendly, fast and efficient service.

I second that.

[Liverpool Lou]

1 hour ago, LittleBear57 said:

Lazada is full of scams and their customer service is nothing short of appalling. I am going through it myself at the moment and will put up a post myself soon.

 

Make sure that it is detailed and accurate.   Lazada is not "full" of scams and its customer service is excellent.  Will be interesting to read of your, probably untypical, example when you've finished composing it.

[Liverpool Lou]

1 hour ago, UWEB said:

Changed to Shopee a while ago after some trouble with Lazada and their Helpdesk was more than awfull.

"...their Helpdesk was more than awfull" [sic].

How, specifically?

[sandyf]

16 hours ago, SAFETY FIRST said:

Yes, the scams keep coming, sadly. 

You are jumping the gun, the OP  may or may not be a scam, you don't know.

The problem with items such as a printer is that some vendors will advertise an item when they do not actually carry stock on the basis they can aquire it quickly, but that may not happen.

A few years back I wanted a 22 inch TV to use as a monitor but it turned out there was a general shortage of a particular component and that size TV was in short supply. I had 5 orders cancelled by the system before I got what I wanted. That was in the days before vendors thought about asking customers to try and avoid cancellation.

[john donson]

active age on website of vendor?  new? few weeks? few months?

[Tropicalevo]

12 hours ago, UWEB said:

Why you are not have opened the Box before paying?

https://www.bangkokpost.com/thailand/general/2880213/new-law-lets-buyers-check-before-paying

 

I was not at the house. My business partner paid via QR code.

We tried to get the delivery guy to go away and come back, but there is a major shortage here on the island and deliveries are unreliable.

Postmen are even more rare. I have received zero post since Covid.

Almost all Thai/Burmese workers lost their jobs during Covid and went back to the mainland. Many have not returned.

Labour shortages in every discipline.

[Tropicalevo]

10 hours ago, Kopitiam said:

Why do you accept delivery when you know it was the wrong weight and size?  Just tell the delivery guy to bring it back to his office. That was what I did. No problem at all.

 

I was not at the house to receive it - see my post above.

[KhunBENQ]

16 hours ago, KhunLA said:

I try to use only LAZ MALL vendors, and don't order anything overseas more than couple 100 baht, unless I know the vendor already.    

I try to avoid overseas shopping as good as it can be seen.

Ordered some dog collars. Took about 3 weeks.

And it's the fake shop trick as known in other countries: local "shop" just links Alibaba or Temu scrap to his site fixing his own price etc.

You can't see that it comes from China before you ordered.

 

[tomazbodner]

Just a thought @Crossy

 

You can contact seller in chat. As he claims the printer was already in transit, ask for the tracking number.

 

And no, printers are not tax-free. Lazada has a high volume of products sent through customs daily and by following tax rules get processed within 1-2 days regardless of what it is, based on documentation alone.

 

System won't cancel the order unless it hasn't been shipped at all by the date it was supposed to be delivered.

 

Working in print manufacturer, I can also tell you that price in China is roughly the same as what it is in Thailand, due to very slim margins on the hardware. It would not be possible to get half a price for a genuine product, unless it was stolen, demo model, stock clearance of old models, or a used item, since majority of A4 models are based on print engine from Canon or Lexmark with set price.

 

Above would hold true for A4 models from Brother, Canon, Fuji, HP, Kyocera, Ricoh and Xerox. I can't comment on Pantum or Lexmark. Samsung is HP for a while already. I'd be quite confident you didn't buy an A3 copier from Toshiba, Sharp or Konica Minolta as shipping costs alone would kill you.

[OneManShow]

I buy COD only from Lazada overseas vendors. Unless it's low cost.😁
It was last week that I ordered an item COD. After a week they canceled the purchase (near ฿1000) 😂

[RocketDog]

13 hours ago, UWEB said:

Why you are not have opened the Box before paying?

https://www.bangkokpost.com/thailand/general/2880213/new-law-lets-buyers-check-before-paying

 

Thanks for that. I was not aware.

Any chance you have a link to the new law?

 

I want to print it out, hopefully it's in Thai and looks official. I can just give it to the courier if I choose to invoke it.

 

Any further help would be greatly appreciated. I suspect others would too.

 

Little nuggets like yours are the main reason I even read these forums anymore.

[ignis]

Have noticed that most packages or boxes of ordered items have the senders details on the front of the box, Scam deliveries do not have....

 

Used Lazada for years - always COD....  alway do the same Order, when confirmed put the money out ready. 

 

Both Monday and yesterday parcel arrived so say 299 baht, not ordered ,, talking to the delivery driver - they had 10 small boxes for different addresses in the Village - there are only 63 Hoses in the Village + one of the houses has be empty for over 2 years so no one would have ordered anything from that address

[fvw53]

I bought last year from Lazada a few "cheap" external hard disks which did not work at all  and I returned them / Lazada reimbursed immediately

[NoshowJones]

19 hours ago, Kopitiam said:

I always buy COD on Lazada.  If the size/weight of the package is very different from what I have ordered, I refused to take delivery. This happened only once in my ten years of ordering from Lazada. But nowadays, scammers are everywhere.

True and Lazada have more than their share among their sellers. I will never again buy anything expensive from Lazada, been conned to many times.

[BritManToo]

1 hour ago, fvw53 said:

I bought last year from Lazada a few "cheap" external hard disks which did not work at all  and I returned them / Lazada reimbursed immediately

Buy from the manufacturers official store and never any problems.  Generally 1TB costs 1,000bht, although I did manage to get a 10Tb Seagate hub from Seagate official store on 11.11 sale for 7,600bht.

[mokwit]

21 hours ago, Crossy said:

We all know the drill!

 

A mate (yes, really) ordered a colour laser printer, shipping from China, the price was about 50% of what the same units are from local sellers.

 

Today he got a delivery ...

 

 

And a free gift ...

 

 

Of course, the order is now "delivered" and the 7 days return timer has started.

 

He'll wait a couple of days "just in case", then trigger a dispute!

 

More news as it happens!

 

  

Customer service will ask him to provide a video of the printer to prove it wasn't delivered.

[Will B Good]

2 minutes ago, mokwit said:

Customer service will ask him to provide a video of the printer to prove it wasn't delivered.

 

Had something similar....socket-set never received.........Lazard advised me to return it when I did receive it and claim a refund

[Crossy]

1 minute ago, mokwit said:

Customer service will ask him to provide a video of the printer to prove it wasn't delivered.

 

Only unpacking photos 😞

 

He does have Lazada chat records saying it will be delivered before Wednesday.

 

[CallumWK]

1 minute ago, Crossy said:

 

Only unpacking photos 😞

 

He does have Lazada chat records saying it will be delivered before Wednesday.

 

 

I don't know about Lazada, since I stopped ordering from them long time ago because of the scams, but Shopee has an option "give the seller more time", which then also extends the time you can send back.
Sure, if it is shipped there must be a tracking number which shows the status.

[mokwit]

28 minutes ago, Will B Good said:

 

Had something similar....socket-set never received.........Lazard advised me to return it when I did receive it and claim a refund

I was asked to provide a photo of a blank PC screen to prove that something didn't work.

 

In fairness, they have generally been good. Just a couple of 'out there' judgements

[Crossy]

No tracking info was forthcoming (quelle surprise)!

 

So, item is awaiting pickup for return and refund.

 

Hopefully, refund will be without problems.