True hidden fees?

[Johnlkuk]

I top up my True number by 50 baht at a time, which then extends my number's validity by another month (or 30 days). 

Yesterday I had a 49.49 balance, I topped up the first time (99.49), then a 2nd time, and my balance showed as 144.14, a 5.35 shortfall.

 

This morning my first top up took my balance to 183.44.

I then topped up 2 more times and it shows now my balance is 283.44.

 

I'm towards the end of a 30 day package, unlimited data, and some calls and texts.

I have not used my phone other than for data, so see no reason for my balance to be dropping. 

 

I've logged into the app to check usage, but it only shows January and it's not too detailed. 

 

Am I being charged for these smaller topups? 

 

[Centigrade32]

Call TRUE, ask them and get back to us. You aren't being charged for the Top-Ups.

 

Looks like you were charged 5 baht + VAT for something. International SMS?

[Johnlkuk]

20 minutes ago, Centigrade32 said:

 

Looks like you were charged 5 baht + VAT for something. International SMS?

 

No, no usage that I can think of whatsoever, unless it's for incoming calls? 

Lazada call when they deliver something, but I don't always answer. 

Besides, the 2 top ups yesterday were within minutes of each other, yet 5 odd baht disappeared somewhere. 

Then overnight too another disappearing amount. 

 

Yes, probably have to call them, or visit their shop. 

 

On a side note, I cannot seem to buy validity through the app, hence why I do the top ups, but could I do that in the shop too?

Might make my life a bit easier. 

[Johnlkuk]

I've just worked out it was a 10.70 disappearance overnight. 

2 x 5 baht plus vat? 

VAT is 7%? 

 

[Centigrade32]

3 minutes ago, Johnlkuk said:

 

No, no usage that I can think of whatsoever, unless it's for incoming calls? 

Lazada call when they deliver something, but I don't always answer. 

Besides, the 2 top ups yesterday were within minutes of each other, yet 5 odd baht disappeared somewhere. 

Then overnight too another disappearing amount. 

 

Yes, probably have to call them, or visit their shop. 

 

On a side note, I cannot seem to buy validity through the app, hence why I do the top ups, but could I do that in the shop too?

Might make my life a bit easier. 

 

Don't bother visiting a shop. How would they know what you used? They would have to call the Call centre as you would. Cut out the middleman from the comfort of your armchair. The only difference is that you wouldn't have to pay the 3 baht fee for calling the Call Centre. But I always insist they refund that if any error is their fault.

[Centigrade32]

1 minute ago, Johnlkuk said:

I've just worked out it was a 10.70 disappearance overnight. 

2 x 5 baht plus vat? 

VAT is 7%? 

 

 

Yes.

[Centigrade32]

6 minutes ago, Johnlkuk said:

 

No, no usage that I can think of whatsoever, unless it's for incoming calls? 

Lazada call when they deliver something, but I don't always answer. 

Besides, the 2 top ups yesterday were within minutes of each other, yet 5 odd baht disappeared somewhere. 

Then overnight too another disappearing amount. 

 

Yes, probably have to call them, or visit their shop. 

 

On a side note, I cannot seem to buy validity through the app, hence why I do the top ups, but could I do that in the shop too?

Might make my life a bit easier. 

 

You don't need to buy Validity via their TRUE ID Application anyway.

 

You can apply it thus: 

• Press : * 934 * 30 # and then the Call key for 30 days extension.  Cost 3 Baht
• Press : * 934 * 90 # and then the Call key for 90 days extension.  Cost 9 Baht
• Press : * 934 * 180 # and then the Call key for 180 days extension.   Cost 15 Baht

 

or you can use your TRUE Points if you have any:

 

3 points	30 days	*878*808118# Call
10 points	120 days	*878*808119# Call
30 points	365 days	*878*808120# Call

[Andre0720]

I was told that when I use my WIFI to call or connect to a site, my phone service does deduct money from my top-ups.

So now I keep a minimum balance only, as when it gets close to '0', those deductions simply stop.

And when I do have to top-up, it shows a balance of some 5 bahts only. I no longer question that. I just keep the balance very low....

[Centigrade32]

10 minutes ago, Andre0720 said:

I was told that when I use my WIFI to call or connect to a site, my phone service does deduct money from my top-ups.

So now I keep a minimum balance only, as when it gets close to '0', those deductions simply stop.

And when I do have to top-up, it shows a balance of some 5 bahts only. I no longer question that. I just keep the balance very low....

 

Your post doesn't make any sense at all....

[Johnlkuk]

9 minutes ago, Centigrade32 said:

 

You don't need to buy Validity via their TRUE ID Application anyway.

 

You can apply it thus: 

• Press : * 934 * 30 # and then the Call key for 30 days extension.  Cost 3 Baht
• Press : * 934 * 90 # and then the Call key for 90 days extension.  Cost 9 Baht
• Press : * 934 * 180 # and then the Call key for 180 days extension.   Cost 15 Baht

 

or you can use your TRUE Points if you have any:

 

3 points	30 days	*878*808118# Call
10 points	120 days	*878*808119# Call
30 points	365 days	*878*808120# Call

Very handy info, thank you. 

I do have lots of points so using them would be good. 

My validity is now until next Jan, I presume validity is only for a max of 1 year? 

Handy for future reference if that is the case. 

[Johnlkuk]

2 minutes ago, Centigrade32 said:

 

Your post doesn't make any sense at all....

 

A bit confusing for me too. 

[Centigrade32]

2 minutes ago, Johnlkuk said:

My validity is now until next Jan, I presume validity is only for a max of 1 year? 

 

Yes, 365 days.