Krusapha asked for university letter

Hi everyone,

I’m hoping someone here can help me with an issue I’m having with KRUSAPHA.

KRUSAPHA asked me to submit a university letter because I hold a **Bachelor’s degree in Education** and I’m applying for a **two-year waiver**. Before this, I had already taught under my **Bachelor’s in Arts (Business Management)** and completed the **6-year temporary license**. The school advised me to change my degree, which I did — but now I’m stuck with KRUSAPHA’s document requirements.

They said the university letter must be **sent directly by the university through an official .edu email**. Unfortunately, my university **sent it through Gmail instead**, both to me and to KRUSAPHA.

Now KRUSAPHA is saying it doesn’t meet their requirements. I’ve tried to ask my university to resend it properly, but they keep insisting it’s fine since it came from their office Gmail account.

Has anyone else faced this problem before?

How did you resolve it or convince the university to send it from an official education email?