Need Help Comparing Cat Internet Packages In Pattaya

I am currently looking into getting an internet line installed for our new offices, soi 12 off 2nd road in Pattaya.

We will have around 10-15 people using the internet simultaneously, many talking on skype with web uploads and downloads taking place as well.

Since the businesses rely on internet to operate reliability is essential.

Currently we are using CAT 2/1 standard ADSL (with a lower number of staff using it) and have been generally happy.

The speed drops down from time to time, especially on Fridays (so far so good today.....) and have rarely had outages longer than an hour.

It would be great if we had no outages at all - and skype never dropped calls, but TiT.

Looking at the CAT HiNet packages the page seems to make little sense to me.

First at the top it says

(download Inter 40-100 KB) Inter 300-800kbps Local Net 75%

So 300-800 kbps, is that per Mbps or for all packages, even the 8Mbps?

To be honest I doubt if the technicians know, or the sales people, or the person that wrote the page!

Next - Share bandwidth 1:5 - What?!!?! An ISP that actually advertises contention ratios? Most ISP's don't want customers to be aware that they share data capacity of lines with other users....

Seeing this advertised would be quite unbelievable except for the fact that I don't believe it - I have had one of CAT's senior engineers tell me first hand that they operate at 25:1

So far in the first 2 lines of reading this information I have discovered that I don't understand or believe a word of it.

So here is my request

Does anyone in Pattaya have FIRST HAND experience of any of CAT (or other providers) higher end packages?

If so can you post details of:-

Provider

Package

Price

Area

Speeds down / up

Local / international(UK preferred) bandwidth

Reliability

Problem fixing response times

Skype dropouts