The True Visions Hole

[Charlie Cheap]

Has anybody had a problem with Truevisions catching the cable line on fire?

I had BTV with basic cable and high-speed Internet and decided to purchase Truevisions. The installation people came up and installed a very inexpensive splitter which caught on fire at different locations in my home.

After spending 8000 Baht to have new cable run into my condo, Truevisions refuses to acknowledge the fact that my cable caught on fire due to their inferior splitter.

Being new to this country I'm not sure of my rights, does anybody have any suggestions?

Thank you

[zoza]

just a quick heads up charlie if your dealing with true try and get everything in writing

if you have a check on this forum you will find many members who have been denied their deposits'been quoted imaginary rules'and generally have had a less than transparent experience,you will also find some members who will tell of their great customer service

from true,but i have found that whenever something changes from the "you pay us money every month" model into "somethings wrong" things go tits up rapidly.

[Digitalbanana]

,,, all the channels on True that do not have a $ sign next to the channel also work just fine on the Dreambox ..

Anyone notice as of late the number of $ signs has increased on True so that the FTA channels amount to just a handful ? I don't turn on the box much, so this may have happened anytime during previous 4 weeks? Now number of FTA channels reduced from over 100 to less than 20 of nothing worthy (discounting the DTV stuff). All the Thai Ch3,5,7 & 9 off as well. Not complaining as I never watch anyway, just pointing out!

[Charlie Cheap]

just a quick heads up charlie if your dealing with true try and get everything in writing

if you have a check on this forum you will find many members who have been denied their deposits'been quoted imaginary rules'and generally have had a less than transparent experience,you will also find some members who will tell of their great customer service

from true,but i have found that whenever something changes from the "you pay us money every month" model into "somethings wrong" things go tits up rapidly.

Oh

Thanks Zoza,

I requested that they give me one free month of service for all the hassle I went through. They denied that, so I just didn't pay the bill. They shut it off and I kept the boxes. The upside is it stayed on for approximately one month before they shut it off from the satellite feed as opposed to the wires in the condo.

I'm done with Truevisions and would never recommend it to anybody. I realized something that was very strange, they edit the shit out of the shows that are on the movie channels and whatnot. It's quite terrible.

[monty]

just a quick heads up charlie if your dealing with true try and get everything in writing

if you have a check on this forum you will find many members who have been denied their deposits'been quoted imaginary rules'and generally have had a less than transparent experience,you will also find some members who will tell of their great customer service

from true,but i have found that whenever something changes from the "you pay us money every month" model into "somethings wrong" things go tits up rapidly.

Oh

Thanks Zoza,

I requested that they give me one free month of service for all the hassle I went through. They denied that, so I just didn't pay the bill. They shut it off and I kept the boxes. The upside is it stayed on for approximately one month before they shut it off from the satellite feed as opposed to the wires in the condo.

I'm done with Truevisions and would never recommend it to anybody. I realized something that was very strange, they edit the shit out of the shows that are on the movie channels and whatnot. It's quite terrible.

Dangerous game, especially for a foreigner. They leave the service on so it's legally a supplied service.

Then they can keep you sending bills to pay, if you don't pay it gets handed over to a collection agency, when you start getting letters from lawyers.

If you keep refusing to pay, it gets reported and there will be a fair chance that on the next time you try to leave Thailand, you're reported for outstanding bills and not allowed to leave!

I had something similar, by not paying bills, but only for bills after I cancelled the service. They indeed didn't shut of the service.

It was mighty difficult to get the bills cancelled, but finally won due to having the cancellation slip. In that case I was in my right as I hadcancelled the service and it's not my problem if they don't stop it, yet it took a major fight to get the bills reversed.

In your case, forget it, you'll pay in the end and likely heaps of attorney fees as well.