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Makro Pattaya,what's Going On


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Posted (edited)

Today I made my bi-weekly trip to Makro Pattaya, and since they cater to the wholesaler you could expect to find everything there.

What I needed was.

Frozen spinach, but > No have

Orange juice from brooks 1.2L cans > No have

Sunflower oil any brand > No have

Mineral water 1.5L bottles > No have othere than a few from their own brand which actualli is tap water

Mackerel in Tomato sauce Roza 220 gr ( blue tin's ) > No have

Sandwich Tuna light in spring water from Sealect > No have, in fact they didn't have a single product from Sealect and the Tuna from Nautilus they had only the oil versions.

Mussaman Tuna from Sealect > well you know already No have,and they haven't had for over a year

Ayam beans in tomato sauce light > No have

Toilet brushes with holder > No have, and I actually knew that as they've never had them

So up I went to Makro Rayong.

Frozen spinach > Plenty available

Orange juice Brook > Got it

Sunflower oil > Choice out of 3 different brands

Mineral water 1.5L bottles > choice between I.O. , Minere and their own brand, choose Minere

Mackerel in Tomato sauce Roza ( blue tin) > More than I can eat

Sandwich Tuna in spring water Sealect > As much as I wanted

Mussaman Tuna from Sealect > of course no problem as their shelves were fully stocked with every item of the Sealect product range

Ayam beans light > I had to go with the regular version ( which they also had in Pattaya) as they also didn't have the light version

Toilet brushes with holder > Two different brands and enough to supply a whole condo building

I know you gonna say now, maybe the Pattaya branch sells more and therefore runs out of stock temporarily, but the fact is that this is going on for a year now ever since the floods.

It are also always the same products,so if it was a matter of high demand I'm sure they could have fixed that over the past year.

When they have not a single item from Sealect, which has a very extended product range, it's also not a matter of only a certain product out of stock.

Tuna is a much bought product in Thailand and if Pattaya has none and Rayong has plenty, then there is definite something wrong.

This is not the first time I decided to travel to Rayong, as I know that they have all the stock while Pattaya has nothing.

It's also not that this are items which are not popular, as they are choosen by Thai as well as Foreigner.

So what is the matter if the Pattaya branch is continiously out of popular products while the Rayong branch of the same group has always plenty of stock?In my opinion this can only be the fault of the Pattaya management which is imcompetent to run a supermarket.

Do you think an email to the Makro headoffice would bring solace?

Rant over.......

Edited by jbrain
  • Like 1
Posted (edited)

I have the namecard of the Makro cfo...wanna give it a try?

Sent from my GT-N7000 using Thaivisa Connect App

If you have his namecard, then you most probably have met him and know him.

How about you having a talk with him as representative of TV members ?

Maybe we could even provide you with a shirt of a color of choice biggrin.png

Edited by jbrain
Posted

Actually I suspect that Makro would respond to a polite email inquiry as they are rather well run. I suggest the inquiry should be on the lines of "I wonder why some items such as ...... are available at Rayong but not at Pattaya?", rather than a rant-based "what are you tossers playing at?".

Can't say that I've noticed any shortage of the things I buy there, except that they didn't have my brand of beer one week recently. They had it a couple of days later though, so catastrophe averted.

Posted

Go for it, write them a polite yet forthright letter or email. What harm could it do? At least you've done your bit then.

Sent from my GT-I9300T type thingy

Posted (edited)

Not even one big bottle of Coke Zero/Light or Pepsi Max yesterday.

Like always (or let's say 90%), when I visit Makro bah.gif

Edited by Turkleton
Posted

Not even one big bottle of Coke Zero/Light or Pepsi Max yesterday.

Like always (or let's say 90%), when I visit Makro bah.gif

When I went 10 days ago the soft drink area was almost completely empty no fat drinks or diet drinks.

Posted

I have the namecard of the Makro cfo...wanna give it a try?

Sent from my GT-N7000 using Thaivisa Connect App

If you have his namecard, then you most probably have met him and know him.

How about you having a talk with him as representative of TV members ?

Maybe we could even provide you with a shirt of a color of choice biggrin.png

I met her once at a function.

But yes, from my personal experience, addressing such issues directly with the respective head office on management level usually changes things in no time.

Please note also that this thread is borderlining name and shame and only saved from deleting as the OP had good words for another branch of the same company.

Please keep it like that.

Sent from my GT-N7000 using Thaivisa Connect App

Posted

It has been my experience that the concept of inventory management is beyond the understanding or competence level of Thais is every supermarket I shop at here (Tesco/Lotus, Big C, Macro, and even Carrefour, best of the lot, when they were here). They simply do not monitor sales properly, have no concept of even basics like safety stock and first in - first out shelf stocking. I should say that either they have no concept, or simply fail to properly train and monitor their floor personnel.

There is simply no excuse for repeatedly running out of products that consistently sell well. None. Materials Management (industrial) was my career field for over 30 years in the USA, so this has been a pet peeve of mine here for years. These people wouldn't last a year working for me with their failures in that environment. You simply do not frequently run out of parts and shut down production lines in successful businesses. Nor should you run out of products and lose sales in a retail business.

  • Like 1
Posted

I have the namecard of the Makro cfo...wanna give it a try?

Sent from my GT-N7000 using Thaivisa Connect App

If you have his namecard, then you most probably have met him and know him.

How about you having a talk with him as representative of TV members ?

Maybe we could even provide you with a shirt of a color of choice biggrin.png

I met her once at a function.

But yes, from my personal experience, addressing such issues directly with the respective head office on management level usually changes things in no time.

Please note also that this thread is borderlining name and shame and only saved from deleting as the OP had good words for another branch of the same company.

Please keep it like that.

Sent from my GT-N7000 using Thaivisa Connect App

I have to admit that I'm not so good in writing letters to executives, at least not in a polite way smile.png , so would you consider to forward her alink to this thread?

It indeed isn't the intention to name or shame Makro, as it is clear that the Rayong branch doesn't have the same issues, so it is pure a Pattaya management issue.

By the way, the articles in the OP are not the only ones that are missing on a constant base,it are the ones that I still buy there because they are more economic priced as elsewhere or are simply not available at other shops.

One item which I've given up for long time already are the 250ml bricks of Thai-Danish milk both regular or chocolate.Never available at the Pattaya branch, but always available at the Rayong branch.

If you could forward her a link,other members could post here the products that were previously available but are now for some reason never availlable anymore.

Posted

It indeed isn't the intention to name or shame Makro, as it is clear that the Rayong branch doesn't have the same issues, so it is pure a Pattaya management issue.

Why not just pop into the Pattaya manager's office in the store and have a chat about these issues? He seems a friendly enough chap, I'm sure he'd be willing to hear serious concerns from regular customers.

Posted

I'll give you a serious issue, albeit an infrequent one. I spoke to the manager at the Pattaya Macro about this months ago, and no action was taken.

If you happen to have the need to go to the toilet there, you will find that they have the toilet paper container on the wall leading into the stalls. There is NO toilet paper available inside the stalls.

The manager told me that Macro did this because this was the way "all of the major markets in Thailand do it." I informed him that, while this may have been true many years ago, it is no longer the case; as all of the other major markets in the Pattaya area have toilet paper dispensers inside the stalls.

As I said, no action has been taken to change this archaic and extremely inconvenient situation at Macro. Has anyone else ever complained about it?

Posted (edited)

It indeed isn't the intention to name or shame Makro, as it is clear that the Rayong branch doesn't have the same issues, so it is pure a Pattaya management issue.

Why not just pop into the Pattaya manager's office in the store and have a chat about these issues? He seems a friendly enough chap, I'm sure he'd be willing to hear serious concerns from regular customers.

To give you an idea why not.

Some time ago I went there and they had a limited supply ( doesn't that sound familiar ?) of bar stools, and I needed two.They had them in red and black, but unfortunately not 2 identical ones smile.png .

So I asked in the office if they couldn't check if Rayong or Chonburi had them stocked,the answer was that this item was not available at those branches and exclusive for Pattaya.

So the next weekend I went up to Makro Rayong, and they had at least 20 of them together with at least 5 other models.

You still suggest I ask the Pattaya manager ?smile.png

Edited by jbrain
Posted

Just received some inside info from another supermarket as to why Makro Pattaya may have had no Sealect products, the store I received the info from had by the way also a limited stock of Sealect products.

It seems that Sealect has increased the price of their entire Tuna product assortiment by a whopping 40% .

Any info if Tuna is caught or farmed in Thailand, or if all the Tuna has died overnight?

Also noticed that a portion of steamed rice at an Extra big supermarket group has increased by 30% and the portion size decreased at the same time.

I think we have interesting times ahead in problem free Thailand.

Posted

Pattaya is a difficult market,

when there are promotion actions of one of the major supermarket chains,

and one product would cause serious problems to a well established local company,

who is offering it to a higher price, and have a big stock,

something is happened.

The pattaya branch of the supermarket is only offering 3 or 5 items of this product,

and is sell out in minutes.

I think, the manager of makro got a visit, and realised, that it is not good for him,

to have certain products with cheap prices in his programm.

Pattaya is a protected market.

Posted

Pattaya is a difficult market,

when there are promotion actions of one of the major supermarket chains,

and one product would cause serious problems to a well established local company,

who is offering it to a higher price, and have a big stock,

something is happened.

The pattaya branch of the supermarket is only offering 3 or 5 items of this product,

and is sell out in minutes.

I think, the manager of makro got a visit, and realised, that it is not good for him,

to have certain products with cheap prices in his programm.

Pattaya is a protected market.

I am interested to know why you think Pattaya is a more difficult market then any other city with a complete range of competing supermarkets - and protected from who or what?

Posted

Its probably nothing more than Rayong is a bigger market, for some reason. When Pattaya Macro opened, I was surprised at the limited amount of goods, compaired to Rayong. I guess they have their own Managers and own style, to a certain extent. You would think Pattaya would have more, but it just doesnt seem to have. My biggest complaint with Pattaya, is that the staff block the isles while they are having fun on the truck lift. Its like some kind of test, how many areas they can control. And just like any other Thai shop, the stupid music is blaring most of the time.

Posted

Its probably nothing more than Rayong is a bigger market, for some reason. When Pattaya Macro opened, I was surprised at the limited amount of goods, compaired to Rayong. I guess they have their own Managers and own style, to a certain extent. You would think Pattaya would have more, but it just doesnt seem to have. My biggest complaint with Pattaya, is that the staff block the isles while they are having fun on the truck lift. Its like some kind of test, how many areas they can control. And just like any other Thai shop, the stupid music is blaring most of the time.

I don't think it has anything to do with size.

Of course Makro Rayong is at least twice the size of Pattaya, but they have several departments that simply don't exist in the Pattaya branch due to it limited space.

But the items I brought up are all items that have been available previously and are not region bounded.

I don't consider Sunflower oil or Tuna in spring water extra ordinary items only bought on special occassions, or only popular in certain areas in Thailand.

Posted
My biggest complaint with Pattaya, is that the staff block the isles while they are having fun on the truck lift.

I think that blocking the aisles whilst the fork lifts are shifting pallets from the higher levels is very sensible. If they did not do it and a pallet fell and caused injury there would be condemnation on Thaivisa ref lack of safety.

In the Rayong store, if the aisle is blocked I just ask the staff to get what I want and have even asked if I can enter the aisle, they briefly stop and allow entry. Even the Rayong store is not immune from shortages but overall have found it pretty good these last 15 years.

Of course, the more important problem with the Pattaya branch having unavailable products is that it encourages all those Chonburians to flood come across provincial borders and carry off goods intended for us Rayongis . If this continues there may have to be check points set up on the 36 road to deter these interlopers. rolleyes.gif

  • Like 1
Posted

It has been my experience that the concept of inventory management is beyond the understanding or competence level of Thais is every supermarket I shop at here (Tesco/Lotus, Big C, Macro, and even Carrefour, best of the lot, when they were here). They simply do not monitor sales properly, have no concept of even basics like safety stock and first in - first out shelf stocking. I should say that either they have no concept, or simply fail to properly train and monitor their floor personnel.

There is simply no excuse for repeatedly running out of products that consistently sell well. None. Materials Management (industrial) was my career field for over 30 years in the USA, so this has been a pet peeve of mine here for years. These people wouldn't last a year working for me with their failures in that environment. You simply do not frequently run out of parts and shut down production lines in successful businesses. Nor should you run out of products and lose sales in a retail business.

I doubt that the fault lies with all these western style outlets, be it Makro, Tesco-Lotus or even HomePro and other 'bulk' retail stores. Since most of them have major foreign investment, they will have the appropriate inventory tracking and ordering systems. I think the problem is that Thailand's supply chain hasn't adapted to this type of volume merchandising. Inevitably, all of these consumables, food and otherwise, needs to be warehoused and transported and Thailand's reliance on a road haulage system that can't cope is the problem. If you look at the provincial capitals, there's a few streets of wholesaler businesses where the streets are blocked by 10-wheelers being unloaded by hand into shophouses that don't have any proper inventory control or bulk handling. Just loads of boys with hand carts and the owner with piles of invoices and receipts. Then the stuff is either picked up or onward delivered in smaller trucks. This is the same way as Bangkok works. I witnessed the same haphazard goods handling and storage on the western suburbs. Since 10-wheelers aren't allowed into the city, there are streets full of commercial shophouses where in the hours of darkness, hundreds of these big trucks are emptied and then in the early morning hours, they start to load up thousands of those high-top pickup trucks that carry the goods into the city. The old concept of the mom & pop high street store was well served by this method of break-bulk delivery as their inventories were much smaller. Also, if your usual high street or village grocer didn't have your favourite orange juice, they would happily pop across the street to get your preference from another shop. Unfortunately, the Makro check-out lady can't send someone up the street to Tesco's!

You see a lot of DHL articulated trailer trucks that do exclusive delivery for Big C and in my experience, Big C seems to have less shortages than most so having their own warehousing and a dedicated transport system may be the answer. I honestly cannot say I have seen a Makro truck on my travels so maybe they rely on Somchai's Haulage with the 10-wheeler and pickup delivery system. Based on the OP's statement, the Rayong outlet seems to have a better handle on stock control but maybe it's because their wholesale suppliers have a better handle on the ground transport chain.

  • Like 1
Posted (edited)

It has been my experience that the concept of inventory management is beyond the understanding or competence level of Thais is every supermarket I shop at here (Tesco/Lotus, Big C, Macro, and even Carrefour, best of the lot, when they were here). They simply do not monitor sales properly, have no concept of even basics like safety stock and first in - first out shelf stocking. I should say that either they have no concept, or simply fail to properly train and monitor their floor personnel.

There is simply no excuse for repeatedly running out of products that consistently sell well. None. Materials Management (industrial) was my career field for over 30 years in the USA, so this has been a pet peeve of mine here for years. These people wouldn't last a year working for me with their failures in that environment. You simply do not frequently run out of parts and shut down production lines in successful businesses. Nor should you run out of products and lose sales in a retail business.

I doubt that the fault lies with all these western style outlets, be it Makro, Tesco-Lotus or even HomePro and other 'bulk' retail stores. Since most of them have major foreign investment, they will have the appropriate inventory tracking and ordering systems. I think the problem is that Thailand's supply chain hasn't adapted to this type of volume merchandising. Inevitably, all of these consumables, food and otherwise, needs to be warehoused and transported and Thailand's reliance on a road haulage system that can't cope is the problem. If you look at the provincial capitals, there's a few streets of wholesaler businesses where the streets are blocked by 10-wheelers being unloaded by hand into shophouses that don't have any proper inventory control or bulk handling. Just loads of boys with hand carts and the owner with piles of invoices and receipts. Then the stuff is either picked up or onward delivered in smaller trucks. This is the same way as Bangkok works. I witnessed the same haphazard goods handling and storage on the western suburbs. Since 10-wheelers aren't allowed into the city, there are streets full of commercial shophouses where in the hours of darkness, hundreds of these big trucks are emptied and then in the early morning hours, they start to load up thousands of those high-top pickup trucks that carry the goods into the city. The old concept of the mom & pop high street store was well served by this method of break-bulk delivery as their inventories were much smaller. Also, if your usual high street or village grocer didn't have your favourite orange juice, they would happily pop across the street to get your preference from another shop. Unfortunately, the Makro check-out lady can't send someone up the street to Tesco's!

You see a lot of DHL articulated trailer trucks that do exclusive delivery for Big C and in my experience, Big C seems to have less shortages than most so having their own warehousing and a dedicated transport system may be the answer. I honestly cannot say I have seen a Makro truck on my travels so maybe they rely on Somchai's Haulage with the 10-wheeler and pickup delivery system. Based on the OP's statement, the Rayong outlet seems to have a better handle on stock control but maybe it's because their wholesale suppliers have a better handle on the ground transport chain.

Makro has their own distribution system,but I'm sure that the isue lays with the local management.

As you say there are supermarket chains that rely on DHL for their stockage and distribution.

I have posted in another thread some time ago, that an Extra Big supermarket in Pattaya had their shelves half empty for weeks in row.It went to the point that people start wondering if they discontinued certain product lines.

Then at one point a director from Bangkok visited the shop for a regular check up, and upon noticing this shortage he was furious as all the items were available at the warehouses waiting to be ordered, it was the lack of proper stock management in that particular store that caused the empty shelves.

I know this from an inside source, and within days the issue was resolved.

Edited by jbrain
Posted (edited)

Makro has their own distribution system,but I'm sure that the isue lays with the local management.

As you say there are supermarket chains that rely on DHL for their stockage and distribution.

I have posted in another thread some time ago, that an Extra Big supermarket in Pattaya had their shelves half empty for weeks in row.It went to the point that people start wondering if they discontinued certain product lines.

Then at one point a director from Bangkok visited the shop for a regular check up, and upon noticing this shortage he was furious as all the items were available at the warehouses waiting to be ordered, it was the lack of proper stock management in that particular store that caused the empty shelves.

I know this from an inside source, and within days the issue was resolved.

Maybe you are right and the Pattaya Makro boss needs the boot. If the Rayong store preceded the Pattaya store and is larger and better stocked, I would just take my business there once a week rather than the bi-weekly wailing and gnashing of teeth at the Pattaya store. I am an infrequent Pattaya Makro shopper but in your opinion and excluding this gradual run-down of stock; have you noticed any change in the shopper demographic? Pattaya is perceived as a place having a higher farang content. Did that ever translate as a higher content of farangs versus Thai's shopping there? There's the huge dormitory towns inland, east of Pattaya and maybe the Thai residents there find it easier to drive down to Makro Rayong for their top-up rather than struggle with the traffic getting to and from the Pattaya branch. You must admit that Sukhumvit is totally crap from Amphur Banglamung to Ban Amphur at pretty much any hour of the day and night.

My Makro shopping is mostly in Udon where the demographic tends to be different again. A huge percentage of shoppers are mom & pop store owners and restaurants from the surrounding towns doing huge uplifts and loading up pickups. During the weekends, there are the Lao merchants dropping hundreds of thousands of baht on their cross-border pillages. Maybe the Makro model is more for the genuine bulk buyer up here. Not many farangs seen there that's for sure. To be honest, I always thought Makro Pattaya was pretty crap, fairly deserted but it did stock my favourite beer IN THE BOX so saw me once a month for that.

Edited by NanLaew
Posted

Makro has their own distribution system,but I'm sure that the isue lays with the local management.

As you say there are supermarket chains that rely on DHL for their stockage and distribution.

I have posted in another thread some time ago, that an Extra Big supermarket in Pattaya had their shelves half empty for weeks in row.It went to the point that people start wondering if they discontinued certain product lines.

Then at one point a director from Bangkok visited the shop for a regular check up, and upon noticing this shortage he was furious as all the items were available at the warehouses waiting to be ordered, it was the lack of proper stock management in that particular store that caused the empty shelves.

I know this from an inside source, and within days the issue was resolved.

Maybe you are right and the Pattaya Makro boss needs the boot. If the Rayong store preceded the Pattaya store and is larger and better stocked, I would just take my business there once a week rather than the bi-weekly wailing and gnashing of teeth at the Pattaya store. I am an infrequent Pattaya Makro shopper but in your opinion and excluding this gradual run-down of stock; have you noticed any change in the shopper demographic? Pattaya is perceived as a place having a higher farang content. Did that ever translate as a higher content of farangs versus Thai's shopping there? There's the huge dormitory towns inland, east of Pattaya and maybe the Thai residents there find it easier to drive down to Makro Rayong for their top-up rather than struggle with the traffic getting to and from the Pattaya branch. You must admit that Sukhumvit is totally crap from Amphur Banglamung to Ban Amphur at pretty much any hour of the day and night.

My Makro shopping is mostly in Udon where the demographic tends to be different again. A huge percentage of shoppers are mom & pop store owners and restaurants from the surrounding towns doing huge uplifts and loading up pickups. During the weekends, there are the Lao merchants dropping hundreds of thousands of baht on their cross-border pillages. Maybe the Makro model is more for the genuine bulk buyer up here. Not many farangs seen there that's for sure. To be honest, I always thought Makro Pattaya was pretty crap, fairly deserted but it did stock my favourite beer IN THE BOX so saw me once a month for that.

I get your point about shopping at the Rayong branch, and since I live in East Pattaya near road #36 and my experiences with the Pattaya branch, I most of the times don't bother with them anymore and drive straight to Rayong.

However it is still a 90 Km roundtrip and I have my concerns for taking frozen items all that way, even in a cooler box

Posted

It has been my experience that the concept of inventory management is beyond the understanding or competence level of Thais is every supermarket I shop at here (Tesco/Lotus, Big C, Macro, and even Carrefour, best of the lot, when they were here). They simply do not monitor sales properly, have no concept of even basics like safety stock and first in - first out shelf stocking. I should say that either they have no concept, or simply fail to properly train and monitor their floor personnel.

There is simply no excuse for repeatedly running out of products that consistently sell well. None. Materials Management (industrial) was my career field for over 30 years in the USA, so this has been a pet peeve of mine here for years. These people wouldn't last a year working for me with their failures in that environment. You simply do not frequently run out of parts and shut down production lines in successful businesses. Nor should you run out of products and lose sales in a retail business.

I doubt that the fault lies with all these western style outlets, be it Makro, Tesco-Lotus or even HomePro and other 'bulk' retail stores. Since most of them have major foreign investment, they will have the appropriate inventory tracking and ordering systems. I think the problem is that Thailand's supply chain hasn't adapted to this type of volume merchandising. Inevitably, all of these consumables, food and otherwise, needs to be warehoused and transported and Thailand's reliance on a road haulage system that can't cope is the problem. If you look at the provincial capitals, there's a few streets of wholesaler businesses where the streets are blocked by 10-wheelers being unloaded by hand into shophouses that don't have any proper inventory control or bulk handling. Just loads of boys with hand carts and the owner with piles of invoices and receipts. Then the stuff is either picked up or onward delivered in smaller trucks. This is the same way as Bangkok works. I witnessed the same haphazard goods handling and storage on the western suburbs. Since 10-wheelers aren't allowed into the city, there are streets full of commercial shophouses where in the hours of darkness, hundreds of these big trucks are emptied and then in the early morning hours, they start to load up thousands of those high-top pickup trucks that carry the goods into the city. The old concept of the mom & pop high street store was well served by this method of break-bulk delivery as their inventories were much smaller. Also, if your usual high street or village grocer didn't have your favourite orange juice, they would happily pop across the street to get your preference from another shop. Unfortunately, the Makro check-out lady can't send someone up the street to Tesco's!

You see a lot of DHL articulated trailer trucks that do exclusive delivery for Big C and in my experience, Big C seems to have less shortages than most so having their own warehousing and a dedicated transport system may be the answer. I honestly cannot say I have seen a Makro truck on my travels so maybe they rely on Somchai's Haulage with the 10-wheeler and pickup delivery system. Based on the OP's statement, the Rayong outlet seems to have a better handle on stock control but maybe it's because their wholesale suppliers have a better handle on the ground transport chain.

It's unlikely to be logistics problems given a) the accessibility of Pattaya Makro and B) the fact that some products disappear from the shelves for weeks, even months, when Rayong has them.

  • Like 1
Posted

The guy who ran it when it opened also opened the Samui one, John i think is his name. he seems to open them get them up and running then move on. Same thing happened there, went straight down hill. Gave up with Makro as well as product problems it was play find the open isle game all the time, always blocked with pallets or fork lifts. Same old story when a farang has run a place and it gets handed over to a local.

Now i use the tesco Lotus just down the road, often prices similar.

Posted

Please note that Makro Pattaya is a cash & carry, with far less products than the big makro branches such as Rayong !

Posted

Please note that Makro Pattaya is a cash & carry, with far less products than the big makro branches such as Rayong !

I didn't know there was any difference and I thought they were all C&C. I will call into the Rayong one to see next time I'm down that way.

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