Samsung Parts, How Long Samsung Must Supply Parts After The Product Is Not Sold Anymore ?

[Fgis]

Hello,

Every manufacturer must supply parts for its appliances during few years after this product is not sold anymore.

Do you know how long for Samsung ?

They denied me the right to repair a microwave that is still new, so I won't give up, because they are the stupid one (or smart) that sell products with useless electronic inside.

Any info about Thailand consumers help ?

Thanks.

[Crossy]

I'm not sure if there is any legal requirement for a manufacturer to support his products after the last of production goes out of warranty.

You say your microwave is still new but Samsung cannot / will not repair it, if it's still in warranty they should replace with a similar unit, what are they offering?

[lopburi3]

This is not Europe or USA where there are such laws and warehouse storage of spare parts is common. You are lucky to even be able to obtain parts here and that is not limited to any manufacture - I have had same issue with German and Swiss made products (although they could obtain parts in a few months - down time is an option here). In the case of Samsung have had fridge need repair twice and parts had to be obtained from Singapore (they said weeks but actually only took a few days).

[Fgis]

I'm not sure if there is any legal requirement for a manufacturer to support his products after the last of production goes out of warranty.

You say your microwave is still new but Samsung cannot / will not repair it, if it's still in warranty they should replace with a similar unit, what are they offering?

Thanks for replies.

Not under warranty but almost never used.

I can't believe that US or EU rules do not apply here and wish to make as much problem as possible.

Now looking for consumer organization, I think I saw a post about this on Thaivisa ?

[lomatopo]

Not sure if this is the Consumer Protection agency you are looking for:

http://www.ocpb.go.th/

I know you may not want to hear this but the bottom line is that in order for manufacturers to supply the market with the low-priced durable (yes, I know that name seems like an oxymoron) goods we as consumers demand, they have to reduce their costs. Supporting products outside the warranty period is certainly what one might expect them to do in order to keep prices down. If your unit had failed in the warranty period I would expect them to either repair it, or replace it with a similar model. All of this may be covered in your warranty document?

Going forward it might be a good idea to spend more money on a potentially more reliable unit, or one with a longer warranty. Failing that, one can purchase an extended warranty, which may not always be economically justified, but it remains an option.

[Crossy]

You may be better off going to an independent white-goods repair agent such as Amorn. They often have access to new-old-stock parts or a supply of used but serviceable parts for discontinued units. Either way you are not going to get this repair for free.

[wayned]

In the US there is a consumer protection law that requires the manufacturer to continue to supply parts for 10 years after then product has been discontinued. I have an old Fluke model 79 DVM that the 7 segment display was getting very dim. I sent it to their authorized repair facility in Thailand and they returned it saying that the display was bad but a replacement part was not available. I wrote to the President of Fluke in Redmond, Washington, expressing my displeasure and reminding her of the consumer protection law. I asked her to provide a refurbished unit at a reduced price and a couple of weeks later received a new Fluke 179 meter at no charge, with an applogy that they could not supply parts for the older unit. It even made it through the system without customs or Vat charges. The listed value was $286.60.