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Boy's Cookie Run ‘hack’ fails, mom billed for THB200,000


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Boy’s Cookie Run 'hack' fails, mom billed for THB200,000
By Coconuts Bangkok

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BANGKOK: -- Amporn Chumcheundee’s was a little surprised by her regular phone bill when it arrived last Tuesday. Instead of a few hundred baht, AIS sent the 48-year-old farmer from Suphan Buri province a three page bill totaling THB203,477.06.

Turned out her 12-year-old son, who uses the phone, admitted to unknowingly buying items to advance in the national pastime of Cookie Run.

Just about everything in the bill involved not-so-small microtransactions payable to Japan’s Line Corp., maker of the popular chat app and game.

Amporn’s son claimed he followed instructions from a YouTube video how to “hack” the game for free items and did not think the carrier would charge his mother.

Apparently the “hack” didn’t work.

Amporn said AIS agreed to let her pay by installment, but the farmer insisted she cannot afford it. [read more...]

Full story: http://bangkok.coconuts.co/2014/06/23/boys-cookie-run-hack-fails-mom-billed-thb200000

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-- Coconuts Bangkok 2014-06-23

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

He is only 12?

If everyone customers came and pretend innocent, what is AIS (or DTAC or True) going to do?

Give all a free ride.

The boy knowingly tried to hack the system, which is a crime by itself.

Should he be charged for that cyber crime?

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He is only 12?

If everyone customers came and pretend innocent, what is AIS (or DTAC or True) going to do?

Give all a free ride.

The boy knowingly tried to hack the system, which is a crime by itself.

Should he be charged for that cyber crime?

"Should he be charged for that cyber crime?" He's a 12 year old minor.

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AIS billing system clearly has issues. 1) should not have sent out bill until deep investigation ( this is abnormal bill ) 2) credit contol should have locked off the SIM if hit credit limit

Would advise customer their liability is the agreed credit limit

AIS further screwed things asking customer to pay - LOL

Sent from my iPhone using Thaivisa Connect Thailand mobile app

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

Agreed ... the software-company ought to have a duty, to check at some point that the person running-up such a large bill is a responsible adult, not just a child. After all, they're the ones extending credit !

What can AIS do ... cut her phone off ?

That should be the end of the matter !

Not in Thailand, here, by law, debtors go to prison

Sent from my GT-I9300T using Thaivisa Connect Thailand mobile app

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

Well it is Thailand.....putting the bill in the junk and buy a prepaid DTAC card will do the trick.....I doubt AIS will be possible to get any money.

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

He is only 12?

If everyone customers came and pretend innocent, what is AIS (or DTAC or True) going to do?

Give all a free ride.

The boy knowingly tried to hack the system, which is a crime by itself.

Should he be charged for that cyber crime?

What crime? He is playing a game. No damage done.

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AIS billing system clearly has issues. 1) should not have sent out bill until deep investigation ( this is abnormal bill ) 2) credit contol should have locked off the SIM if hit credit limit

Would advise customer their liability is the agreed credit limit

AIS further screwed things asking customer to pay - LOL

Sent from my iPhone using Thaivisa Connect Thailand mobile app

On my DTAC card is a limit of 2000 Baht per month.

That is peace of mind for me: Something wrong with the phone and it pushes the Gigabytes.....

My phone got stolen and the thief calls his grandmother in Nigeria with my SIM

I get addicted to cookie run and want to pay all my salary for cookies...

everything max 2000 Baht

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

He is only 12?

If everyone customers came and pretend innocent, what is AIS (or DTAC or True) going to do?

Give all a free ride.

The boy knowingly tried to hack the system, which is a crime by itself.

Should he be charged for that cyber crime?

Agree.

The boy is only 12 years old, but he has enough savvy to understand the foundamentals of deception and theft and hacking is a form of theft.

When parents give their children access to IT goods and computers than they must bear the responsibilities as to how their children use those devices, claiming ignorance is no defence under the laws.

The Internet has a well publicised dark side and all parents should be aware of this.

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Conditions of the AIS agreement state that a customer cannot spend more than 1000baht per transaction but there is no limit to the number of transitions This means the kid did this more than 200 times, and the parents knew nothing about it, give me a break.

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cookie run?, She should tell them to go and jog on !

.

She could but then AIS would cut off her phone and most likely take legal action. Better the course she is following now, lots of publicity to shame AIS into doing the right thing.

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AIS billing system clearly has issues. 1) should not have sent out bill until deep investigation ( this is abnormal bill ) 2) credit contol should have locked off the SIM if hit credit limit

Would advise customer their liability is the agreed credit limit

AIS further screwed things asking customer to pay - LOL

Sent from my iPhone using Thaivisa Connect Thailand mobile app

On my DTAC card is a limit of 2000 Baht per month.

That is peace of mind for me: Something wrong with the phone and it pushes the Gigabytes.....

My phone got stolen and the thief calls his grandmother in Nigeria with my SIM

I get addicted to cookie run and want to pay all my salary for cookies...

everything max 2000 Baht

Why Nigeria, pray tell?

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cookie run?, She should tell them to go and jog on !

.

She could but then AIS would cut off her phone and most likely take legal action. Better the course she is following now, lots of publicity to shame AIS into doing the right thing.

Sorry... But <deleted>. Someone who has a ie 800 bill per month should never have a 200,000 baht credit rating.

Consumer protection bureau would be interested in this

Sent from my iPad using ThaiVisa app

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

But she was not being a responsible parent insofar as she was not controlling what the kid was doing.

Yes there should be a system in place to prevent such an event but not knowing what your kid is doing is a dereliction of her parental responsibilities.

If this kid goes on this way he will by the time he is 15-16 be an absolute little ar$ehole and running loose not attending school, raping, drinking, fighting etc.

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

He is only 12?

If everyone customers came and pretend innocent, what is AIS (or DTAC or True) going to do?

Give all a free ride.

The boy knowingly tried to hack the system, which is a crime by itself.

Should he be charged for that cyber crime?

What crime? He is playing a game. No damage done.

Hacking is a crime.

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cookie run?, She should tell them to go and jog on !

.

She could but then AIS would cut off her phone and most likely take legal action. Better the course she is following now, lots of publicity to shame AIS into doing the right thing.

Sorry... But <deleted>. Someone who has a ie 800 bill per month should never have a 200,000 baht credit rating.

Consumer protection bureau would be interested in this

Sent from my iPad using ThaiVisa app

Probably but it would stupid in the extreme just to say I'm not paying. Generate publicity, get public sympathy and shame AIS into doing the right thing.

Is there any consumer protection organisation/govt department in Thailand? If so then, yes, they should be involved.

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They should wipe the bill and put in place a system where the consumer is protected,

Fair enough the boy done the wrong thing but he's only 12 and now you've got a mother who is most likely on computer savvy and a farmer slugged with a bill which is nearly impossible for her to pay.

Agreed ... the software-company ought to have a duty, to check at some point that the person running-up such a large bill is a responsible adult, not just a child. After all, they're the ones extending credit !

What can AIS do ... cut her phone off ?

That should be the end of the matter !

Not in Thailand, here, by law, debtors go to prison

Sent from my GT-I9300T using Thaivisa Connect Thailand mobile app

Maybe for some debts, not sure, but even if the case in this case what good would it do anyone, AIS would still not get their money as the lady would be in prison and who would take care of the boy if she is not married etc? I think if prison is considered then the court should ask her all her income/outgoings and decide what she can pay monthly and defer prison if she keeps to the payments and once paid off cancel the order and any prison time. AIS if interest is charged should only be minimal if the lady is in a difficult financial position. I am amazed that if her bill is only a few hundred Baht she had such a high credit limit, or if prison deters most people then maybe there is no credit limit. Us foreigners in most cases know little about Thailand. One thing for sure I do know after reading this is that I will never have a post paid mobile account, pre paid is so easy especially if you keep a spare top up at home.

Edited by FiestyFarang
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