Airline - Disgusting experience

[wdr]

Airline forced me stranded at Kuala Lumpur airport. Fortunately for them they have plenty of customer and don't need take care of them.


My complain sent as told by Airline customer service to Airline (commonly also named cattle airways or sheeple airways:


Hi,

please respond to this complain till Wednesday January 20, 2016 @24:00 to me. Complain as follow:

1).
I traveled on January 16, 2016 from DPS - KUL with an onward booking to HDY

2.)
After landing I proceeded to the <removed> transfer counter which refuse to handle my transfer request.

The person handled my request (Mr X) has been extremely arrogant and is unaware that the arrogance he display show his personal stupidity and idiotic handling of the issue.

He forced me go through the immigration channel which has been not necessary as AA have the transfer counter

3.)
The reason for him to reject my transfer requesting in his opinion: "MY PASSPORT IS DAMAGED AND THE THAI IMMIGRATION WOULD REJECT MY ENTRY INTO THAILAND".

The question herewith, which legal authority have an Airline person to decide I get entry into a country or not?

4.)
I proceeded to the Malay immigration which can't see my passport as damaged. I especially asked the immigration officer he can recognize my passport as damaged because Airline refused my transfer and gave me as the reason my passport is damaged. The Malay immigration officer responded, it's Airline nonsense and they're not have a right to decide entry to a country or validity of travel documents. The to be entered country will do the decision by any immigration officer!

5.)
After legal entry into malaysia I proceeded to the Airline "Document check counter" to get my boarding pass for my flight KUL - HDD.

I received my boarding pass for the flight without any harassments from the handling <removed> agent.

6.)
After holding my boarding pass I headed back to boarding my flight.

7.)
After boarded the airplane and everybody seated there has been an announcement on board "it would be a short delay ...."

8.)
I got approached by a flight attendant who requested my passport and then disappear for several minutes, came back and requested to leave the airplane!

8.)
I requested from the person which attended me out of the plane a written statement why I have been taken off the flight - which has been refused!
To get a written statement have been told I shall proceed to the "Service Counter at Row U"

9.)
After passing immigration again I heading to Airline service counter to requesting a written statement.

10.)
At the service counter my request has been refused in a very unfriendly and arrogant manner told I can file my complain via <removed> Facebook !

12.)
I DO NOT GOT ANY HELP FROM AIRLINE TO SETTLE THE ISSUE WHICH <removed> HAS BEEN RESPONSIBLE - BRAKING A TRANSPORT CONTRACT!

13.)
To reach my destination (Hat Yai/Thailand) I took a tai from KLIA to Kuala Lumpur Central train station from where I got a train ticket to Thailand.

14.)
After arriving the Malay/Thai check point I had no problems at all with the Thai immigration and entry into Thailand on VOA.

As clearly can be seen it has been a misconduct of <removed> and I requesting herewith a compensation of USD 500 for all the damage Airline caused to me.


BTW, in case I do not get a response from Airline I don't hesitate to get public with is issue.



Airline confirmation - receipt of complain


We received your feedback and your reference number is <removed>. Our Customer Care team is now looking into the issue.

We will provide a more substantive response to your problem and an appropriate resolution within 14 days.

Thank you for taking the time to share your experience with us.

Kind Regards,
Airline

Note: This is an auto-generated email sent by Airline CRM. Please do not reply to this email thread.

Edited January 26, 2016 by ubonjoe
heavily edited to remove names

[geriatrickid]

This is not the place to post your complaint. Aside from the fact that it is not properly expressed and paints a negative picture of you, none of the statements you make is substantiated. You may have indeed been wronged by the airline and for that you have my sympathy. However, I suggest you calm down, organize the events in a coherent factual manner and then provide a clear statement of the issue.The way you are behaving now suggests that you may have had a temper tantrum at some point.

Thank you

[CharlieH]

The OP has been edited to remove names.

6) You will not post comments that could be reasonably construed as defamation or libel.

Defamation is the issuance of a statement about another person or business which causes that person to suffer harm. It does not have to be false to be defamatory. Libel is when the defamatory statement is published either in a drawing, painting, cinematography, film, picture or letters made visible by any means, or any other recording instruments, recording picture or letters, or by broadcasting or spreading picture, or by propagation by any other means.

Defamation is both a civil and criminal charge in Thailand.

[KittenKong]

The reason for him to reject my transfer requesting in his opinion: "MY PASSPORT IS DAMAGED AND THE THAI IMMIGRATION WOULD REJECT MY ENTRY INTO THAILAND".

The question herewith, which legal authority have an Airline person to decide I get entry into a country or not?

It pays to be nice to airline check-in staff as they can deny you boarding if they think that your documents may not be in order. The reason is that if the airline allows you to fly and you are denied entry on arrival due to bad documentation then the airline can be fined and made to take you back at their expense.

Airline staff can also deny you boarding for being drunk or dangerous, or just for being a pain in the a*se. It's at their discretion and you should find that it is part of the T&Cs of your ticket, to which you agreed when you purchased it.

It pays to be even nicer to foreign Immigration officials as they can deny you entry without even giving a reason, regardless of what documents you may have.

[shirtless]

Its terrible service from the airline , who do they think they are , you should be compensated.

[chuang]

The reason for him to reject my transfer requesting in his opinion: "MY PASSPORT IS DAMAGED AND THE THAI IMMIGRATION WOULD REJECT MY ENTRY INTO THAILAND".

The question herewith, which legal authority have an Airline person to decide I get entry into a country or not?

It pays to be nice to airline check-in staff as they can deny you boarding if they think that your documents may not be in order. The reason is that if the airline allows you to fly and you are denied entry on arrival due to bad documentation then the airline can be fined and made to take you back at their expense.

Airline staff can also deny you boarding for being drunk or dangerous, or just for being a pain in the a*se. It's at their discretion and you should find that it is part of the T&Cs of your ticket, to which you agreed when you purchased it.

It pays to be even nicer to foreign Immigration officials as they can deny you entry without even giving a reason, regardless of what documents you may have.

Learn Learn Learn....

[Cynical Sailor]

I find it best not to write customer service complaints when angry, lest I come across as "extremely arrogant and unaware that the arrogance displayed shows a personal stupidity and idiotic handling of the issue".

Your words not mine.

[BudRight]

The OP has been edited to remove names.

6) You will not post comments that could be reasonably construed as defamation or libel.

Defamation is the issuance of a statement about another person or business which causes that person to suffer harm. It does not have to be false to be defamatory. Libel is when the defamatory statement is published either in a drawing, painting, cinematography, film, picture or letters made visible by any means, or any other recording instruments, recording picture or letters, or by broadcasting or spreading picture, or by propagation by any other means.

Defamation is both a civil and criminal charge in Thailand.

That law is shit. How's that for defamation?

[kannot]

dont worry op yesterday i flew into Hong Kong, First class Emirates..............1 toilet not working (only 2) and tv/chair remote control not working, couldnt lower seat to get out when dining couldnt operate tv unless getting out of seat and hitting touchscreen

[honu]

Seems a good cue to chime in about the worst airline experience I've ever had. On an Asiana flight to Hawaii they food-poisoned me; just terrible luck to have ordered the special vegetarian meal that day.

It was obvious enough from the timing what the source was, but it meant nothing to them, the staff were just put out that I was violently ill (not really the best place for that kind of thing). I notified the airline and they had nothing at all to say about it. It did kind of put them in a bad spot, since I knew the time-line well enough, but the company wasn't going to piece it together.

Maybe one take-away is to never get the special request meal on Asiana; no way they're going to poison the whole plane.

[champken]

Normally you will find somewhere in the Terms and Conditions a way that covers the &lt;deleted&gt; of any company, bank, or whoever you have purchased goods or a service off

[cooked]

I have stood in enough travel queues to see the difference between the way that arrogant complaints and polite complaints are handled.

Some people get a voucher or what ever, some people get a (&lt;deleted&gt; off) smile and don't get their way. Not just in Thailand, every where.

[richard_smith237]

From what I read it seems to me that the Op has a fair right to be extremely upset.

If I'm not mistaken the Ops request at the Transfer desk was rejected because the guy at the Transfer Desk thought his passport showed damage.

He probably protested this claim as anyone would and when faced with an arrogant Employee (as some are) he probably handled it poorly.

Airport staff are trained to handle tired, frustrated and upset passengers - It seems the Emloyee at the Transfer Desk could have been deliberately antagonistic in not offering any help to the Op.

The Op then entered Malaysia Via Immigration who had no issues with the Ops Passport.

The Op then checked in for his flight - The Check in Clerk had no issue with the Ops Passport.

The Op then Passed Immigration once again, who had no issue with the Ops Passport.

The Op boarded his flight - Security checks had no issue with his Passport.

The Op was removed from the flight.... WHY ?????

It does seem to me that this Situation was 'created' by an extremely unprofessional employee and handled in an extremely antagonistic manner. IF no one else saw issue with the Ops Passport, why did the Transfer Employee ? - It seems he may have been 'looking for a problem'...

Of course, the Op handled it badly - but given the same situation I'd challenge anyone to handle such an issue in their stride....

[Rob13]

What's the passport look like? If it's badly worn and tattered, I'd say the airline guy had a valid point.

[seedy]

two libel defamation posts removed

Forum Rule -

6) You will not post comments that could be reasonably construed as defamation or libel.

Defamation is the issuance of a statement about another person or business which causes that person to suffer harm. It does not have to be false to be defamatory. Libel is when the defamatory statement is published either in a drawing, painting, cinematography, film, picture or letters made visible by any means, or any other recording instruments, recording picture or letters, or by broadcasting or spreading picture, or by propagation by any other means. Defamation is both a civil and criminal charge in Thailand.

[richard_smith237]

What's the passport look like? If it's badly worn and tattered, I'd say the airline guy had a valid point.

The Airline guys point would have been valid had any of the immigration guys also questioned his passport.

On the same day he would have passed through 4 immigration checks and 2 Security Checks minimum... plus the Airline Check - It was only the airline Check where there was a problem...

Give what the Op wrote it does look as though the Airline Transfer employee was looking to make a problem where perhaps there wasn't an issue.

[stevenl]

From what I read it seems to me that the Op has a fair right to be extremely upset.

If I'm not mistaken the Ops request at the Transfer desk was rejected because the guy at the Transfer Desk thought his passport showed damage.

He probably protested this claim as anyone would and when faced with an arrogant Employee (as some are) he probably handled it poorly.

Airport staff are trained to handle tired, frustrated and upset passengers - It seems the Emloyee at the Transfer Desk could have been deliberately antagonistic in not offering any help to the Op.

The Op then entered Malaysia Via Immigration who had no issues with the Ops Passport.

The Op then checked in for his flight - The Check in Clerk had no issue with the Ops Passport.

The Op then Passed Immigration once again, who had no issue with the Ops Passport.

The Op boarded his flight - Security checks had no issue with his Passport.

The Op was removed from the flight.... WHY ?????

It does seem to me that this Situation was 'created' by an extremely unprofessional employee and handled in an extremely antagonistic manner. IF no one else saw issue with the Ops Passport, why did the Transfer Employee ? - It seems he may have been 'looking for a problem'...

Of course, the Op handled it badly - but given the same situation I'd challenge anyone to handle such an issue in their stride....

What happened to the OP's checked in bagage?

I would not be surprised if the OP could not use the transfer service at KL but had to exit and re checkin.

Yes, this airline is not known for its service and it would not surprise me if they made mistakes and their service there after sucked. But there are some doubts in my mind about the OP's story, I have the impression he is not letting us know the whole truth here.

Edited January 26, 2016 by stevenl

[Tomtomtom69]

The correct procedure would be to write a formal complaint to the airline involved and make it clear you will take further action if the airline does not respond (or you could do so anyway without mentioning this in your initial complaint letter). Of course you would need to give them some time, perhaps a month or two before taking things further assuming you haven't heard from them by then.

I've been in a similar situation due to a baggage issue with Air Canada. I wrote a polite letter addressing my concerns and as compensation, I received two C$50 discount vouchers for use to any destination they fly to, one voucher for my wife and one for me. All of this despite me not having been made out of pocket, but simply having missed my original connection but then making the next flight that left about 2 hours later.

[schlog]

Seems a good cue to chime in about the worst airline experience I've ever had. On an Asiana flight to Hawaii they food-poisoned me; just terrible luck to have ordered the special vegetarian meal that day.

It was obvious enough from the timing what the source was, but it meant nothing to them, the staff were just put out that I was violently ill (not really the best place for that kind of thing). I notified the airline and they had nothing at all to say about it. It did kind of put them in a bad spot, since I knew the time-line well enough, but the company wasn't going to piece it together.

Maybe one take-away is to never get the special request meal on Asiana; no way they're going to poison the whole plane.

Good that not all airlines this way. Had some years ago also bad luck and got food poisoning on a flight. my asian carrier handled my complaints more then good. they paid my ticket and the hospital/medication bill without any problems. thanks to that food poising i felt 5 days so bad that i stopped smoking and never started again. they saved me a small fortune and made me a healthier guy.

[bwpage3]

Third world is still third world and prone to these kinds of incidents.

Arrogance of working for the airline is unbelievable.

[DekDaeng]

What's the passport look like? If it's badly worn and tattered, I'd say the airline guy had a valid point.

Airlines can be held liable (for return ticket etc) if they permit you to fly if you are not eligible to enter that country.

HOWEVER, they can simply request that you sign an indemnity for them, (& often show that you have the means to buy that ticket yourself,) if you insist to fly.

Badly handled by the airline / staff IMHO.

[sunnyjim5]

Just read the "interesting" OP

It is not usual for a passenger, who has passed through immigration, security and check in processes to be removed from a flight once boarded.

There must be more to this tale !

[mogandave]

Just read the "interesting" OP

It is not usual for a passenger, who has passed through immigration, security and check in processes to be removed from a flight once boarded.

There must be more to this tale !

Perhaps the "damage" to the passport was not physical but rather a notice of some kind disallowing him to fly.

[Evilbaz]

Not all airline references were removed!

#2 Line three.

[stevenl]

"There must be more to this tale !"

There is nothing more than you can read in my opening mail.

The same airline let me fly into K.L. and does not recognized a passpord damage

I also filed a complain with the Malaysian Customer Protection Organization, a government setup. I also gave them the link to this treat

Not understandable/acceptable why TV removing the airline name as well some of my posting. In replys other airlines names are allowed! Look like adm have some reason to protect somebody☺☺☺☺

I don't need protection from TV !

What nationality do you have? Did you have a valid visa to enter Thailand or were you eligible for a visa free entry? Did you have any checked in luggage, if so what happened to it? Was your onward ticket with the same airline and did you book this as separate tickets or as one journey?

[SoiBiker]

European is not a nationality.

[Rob13]

Maybe he's from a country that is a memebr of the EU .

[wdr]

To satisfy you, I'm passportholder of Germany, burn in Germany and not emigrated☺☺☺☺☺

[Jai Dee]

Despite repeated warnings that ThaiVisa does not allow "naming and shaming" on the Forum, the OP continues to discuss it.

This is defamation... and not allowed on the Forum.

From the Forum Rules:

6) You will not post comments that could be reasonably construed as defamation or libel.

Defamation is the issuance of a statement about another person or business which causes that person to suffer harm. It does not have to be false to be defamatory. Libel is when the defamatory statement is published either in a drawing, painting, cinematography, film, picture or letters made visible by any means, or any other recording instruments, recording picture or letters, or by broadcasting or spreading picture, or by propagation by any other means. Defamation is both a civil and criminal charge in Thailand.

/Closed.