HP Printer Officejet Pro 6830e - printhead issues

[Speedo1968]

HP Printer Officejet Pro 6830e - printhead issues.

Has any one else received the message of doom "There is a problem with the printhead" Code Oxc19a0020 ???

This model of printer was available in Europe in 2014, the only bad reviews related to the magenta ink cartridge.

In general the printer was given good overall reviews.

Sounds like the right one for me, I thought. My previous HP printer lasted 10 years of heavy use, when I finally had to replace, the Epson I bought lasted 3 months before the paper spindle failed, a continuous problem.

Not only has the new HP now packed up, there were no inks available for the first 6 months, I had to import from UK. Further there is a software issue with either Windows 7 or MS Office that leaves large unwanted margins on print outs.

I now have a draw of inks and looks like the printhead, basic but expensive hardware has to be replaced.

Would be interested to hear if anyone has contacted HP and what response they received.

[Speedo1968]

Thanks "qaviz"

Appreciate your response even though my posting was March 2016.

 

Had to go to HP in Khon Kaen.

They tried as you suggested as they initially worked from the manual for repairs.

The problem could only be solved by replacing the print head.   It is a generic fault with this model.   My machine was out of warranty by a few days so it cost me almost half the price of the original printer.

Machine to date has been ok, but i print a lot less.

Some issues with smudging for the past month even though print heads  are clean

 

The second major problem with the extra large margin cannot be solved by anyone at HP.

The only way round it is to use a blank of a previous saved file from my Toshiba W7 + MS Office laptop.

This gives perfect margins every time.

Again HP are unable to help so I must assume others using Windows W7 + MS Office may be finding the same problem.

 

As a byline this model printer does not work with W10 ( I use W7 even on my newish laptop ).