Bangkok Bank transfers...a cautionary tale

[Global Guy]

imo just keep the banking off the internet and 0 chance of someone coming from the internet and stealing your money.. I just use the ATM/CDM machines to deposit direct to any account cash.. if it's a person enter number and it confirms with the persons name, easy and guaranteed and the machines are everywhere..paybills at any store.. why bother with ibankings and deal with such bullshit and all the while worrying that someone could hack into your account and send the money ouita it via internet.

[Global Guy]

Your banking is still online if you use an ATM and you are opem to ATM skimming on an ATM that can't happen online.

You can getted robbed walking to the ATM with all that cash as well.

Nothing is risk free.

Welcome to the 21st century.

[HerbalEd]

check your balance and see if its missing 3k ..........

As I said, no signs of a transfer. As I did not make clear, no signs of 3k baht debited either.

Besides the SMS you also get straight away a confirmation of transfer on screen. Did you get that?

Yes, all went according to the process I use to make all my transfers. I make maybe 10 transfers a month and never had a problem. There was one thing different about this transaction: I did not enter a phone number of the person with the receiving account so that they would receive a confirmation SMS. Perhaps this caused a glitch.

I made this transfer at about 15:00, so BB's "dead time" 23:00-06:00 was not a factor.

My account shows no pending transfers.

My account shows no completed transfers after 2 June.

My account shows zero activity on 15 June, the day of the transfer.

I've done hundreds of these type transfers with BKK Bank's i-banking site and on two occasions I experienced the same situation you're describing. If there is no history of the transaction in the "Transfer History" it's like you never did the transaction ... and nothing more will happen. It's a cyber glitch, and as anyone who uses computers and the internet knows, glitches happen.

[HerbalEd]

imo just keep the banking off the internet and 0 chance of someone coming from the internet and stealing your money.. I just use the ATM/CDM machines to deposit direct to any account cash.. if it's a person enter number and it confirms with the persons name, easy and guaranteed and the machines are everywhere..paybills at any store.. why bother with ibankings and deal with such bullshit and all the while worrying that someone could hack into your account and send the money ouita it via internet.

You seem to be unaware that ATM data also travels through the internet.

[HerbalEd]

Yes be careful, i did a foreign currency purchase with Bangkok bank selling some of my sterling and buying batt

All on ibanking

It did not appear to go through, I called ibanking no help

I did the transfer about three hours later

Then two transfers appeared, I tried to get them to cancel one, in the end gave up

We live in the third world remember and banking is twenty years behind the UK

20 years?? Not hardly. Actually I find BKK Bank's i-banking site and service to be excellent. In fact, it's far better than two US Banks I used to use until I found out how a good i-banking service works (i.e., Bangkok Banks i-banking). I've since dropped those two USA bank accts. and finally found an excellent i-banking service at Wells Fargo.

[jippytum]

I think this is a one off glitch .I have completer many third party transactions via BB i Banking . Please send them a message via i banking and they will sort the problem for you.

[55Jay]

I have used K Bank Cyber banking many times to do small transfers with no glitches whatever, including a transfer when I was in Vietnam.

One thing I did learn what that in some cases after getting the OTP message you have to start the whole process again then insert the OTP. (That's K bank, I don't know about BBL.)

On the other hand the OP seems to be very familiar with the BBL internet banking processes.

I wonder if the OP phoned the BBL HO on this.

Yes, I am in touch with their IT staff. I will let you know the outcome.

Yes, would be interested to hear the update.

iBanking went down hard on 11 June for a few hours. I tried to transfer 2,000 from my main acct to my ATM acct 3 times, all ending with error screens, can not complete transaction. When the system came back up a few hours later, 2 of the 3 transfers processed, so I ended up with 4,000 transferred. The 3rd went into outer space I guess. Otherwise, I've haven't had any other probs with iBanking in 3 1/2 years.

[Pib]

Yes, would be interested to hear the update.

iBanking went down hard on 11 June for a few hours. I tried to transfer 2,000 from my main acct to my ATM acct 3 times, all ending with error screens, can not complete transaction. When the system came back up a few hours later, 2 of the 3 transfers processed, so I ended up with 4,000 transferred. The 3rd went into outer space I guess. Otherwise, I've haven't had any other probs with iBanking in 3 1/2 years.

No, that 3d transfer came through....I got it. Thanks.

[55Jay]

Yes, would be interested to hear the update.

iBanking went down hard on 11 June for a few hours. I tried to transfer 2,000 from my main acct to my ATM acct 3 times, all ending with error screens, can not complete transaction. When the system came back up a few hours later, 2 of the 3 transfers processed, so I ended up with 4,000 transferred. The 3rd went into outer space I guess. Otherwise, I've haven't had any other probs with iBanking in 3 1/2 years.

No, that 3d transfer came through....I got it. Thanks.

For as many tips and advice I've gotten from you, directly and indirectly over the years, 2,000 Baht is a fair trade.

Have a couple cases of Chang on me!

[Dan5]

If I make a transfer it normally works first time but there were some glitches last week

My friend tried to send me 100k 3 times in the morning, and I eventually recieved it once a few hrs later despite neither of us getting any sms like it usually happens

My experience has been that an SMS is sent only when creating a new transfer destination and then the first transfer after it has been created. After that no more SMS verification.

[Pib]

My experience has been that an SMS is sent only when creating a new transfer destination and then the first transfer after it has been created. After that no more SMS verification.

Correct for verification and first time actual use. But I think B1TCoinLife talking about the SMS you can have sent to the receiver (that's what I do when sending someone some money)...and maybe if you are paying for full SMS service on your Bangkok Bank account which notifies you the Sender of most all transactions.

[thaihome]

Thank you for the thoughtful reply!

The second BB SMS I received after sending the funds

said, "iBanking transfer to [account number] [account name] OIUSU OTP [OTP code] at 15:44". I interpret this as confirmation of the transfer.

Good idea to check incoming bank emails. I checked at your suggestion, but found nothing related to this transaction.

I don't think that is a confirmation of the transfer, it's the SMS with the OTP code for the transfer. A confirmation would not have the OTP again.

You can sign up for BBL's notifications that will send you an SMS when a transfer is complete.

TH

[pkspeaker]

maybe, but someone coming in thru the internet and sending money to a 'payee' etc., this is not possible because the internet account does not exist, it is not possible to hack your login and login from any pc/ipad and send the money out, the account is not linked to that type of system. The only risk when using atm/cdm machines is a card skimmer and those are easy to spot if you look for them, and i would still get an sms msg even if someone did make a fake card. In both cases you are using computers for banking, but when you use the cash machines, your using a closed network that requires proprietary hardware to operate it.

The OP also talked about how the BB staff showed little interest because the ibanking company was the separate entity, a separate entity that 'you' authorized to take money out of your account by signing up to online banking, if you have any grievences about the money they took out of your account, you'll need to go to them about it, not the banks problem. Using atm/cdm IT IS the banks problem.

imo just keep the banking off the internet and 0 chance of someone coming from the internet and stealing your money.. I just use the ATM/CDM machines to deposit direct to any account cash.. if it's a person enter number and it confirms with the persons name, easy and guaranteed and the machines are everywhere..paybills at any store.. why bother with ibankings and deal with such bullshit and all the while worrying that someone could hack into your account and send the money ouita it via internet.

You seem to be unaware that ATM data also travels through the internet.

Edited June 24, 2016 by pkspeaker

[Postmaster]

Santi Suk. What is Krungsri Bank. It doesn/t seem to be in my list of Banks.! Does it have another Name ? Surely this causes problems if its using 2 names ?

[jacko45k]

I am having a similar issue but in my case debited, just not received. Problem is on the on-line record it is presented as a 'SMART' payment and no further details given

[siamcrut]

Branch not interested? Well, you should have called 1333 instead.

[stevenl]

Santi Suk. What is Krungsri Bank. It doesn/t seem to be in my list of Banks.! Does it have another Name ? Surely this causes problems if its using 2 names ?

Bank of ayudya.

[thai3]

Japanese owned and the only Thai bank I have never had a major problem with, so far

[Johnniey]

Japanese owned and the only Thai bank I have never had a major problem with, so far

Me too and I keep my valuables(mostly gold) there in a safety deposit box for only 600 baht a year!

[Johnniey]

I want to transfer from my Bankok Bank ibanking to a new account in the UK. Is it possible to do all online or is a visit to the branch necessary?