Because our wonderful Thailand Post failed to deliver a pension 'Life Certificate' letter (they also nicked every single Christmas card and birthday card last year) my pension didn't arrive this month. I rang Newcastle, answered a few security questions and asked for the form to be sent by email, which it immediately was. Why couln't they have done that in the first place?
The woman in Newcastle said they would pay my pension this month. But that was a week ago and I've not received it. Has anybody had the same treatment and how long was it before the missing payment arrived?