A motorcycle ride-hailing driver in Udon Thani faced backlash after a video showed him berating a passenger for their weight. The video, which rapidly spread on social media, depicts the driver telling the passenger that overweight individuals should not use his service, sparking a heated exchange.
Get today's headlines by email 
The controversy began when a Facebook user posted the clip with the caption, “There are still people like this.” The rider can be heard insisting that overweight passengers are generally not accepted and that cancelling such rides is common practice. The passenger retorted that the policy should be clearly posted and criticized the driver for being judgmental.
The passenger, who booked the ride via an app, explained that the driver initially rode very slowly, which prompted a request to speed up due to concerns about catching a connecting bus. The driver reportedly replied that the weight made balancing difficult, leading the passenger to start filming the interaction.
The incident has ignited significant discussion online. Many users condemned the driver for improper conduct, emphasizing the importance of respectful customer service. Others pointed out that the situation could have been managed more professionally by both parties.
The debate highlights broader issues of discrimination and service standards in the transportation industry. Experts suggest that clear guidelines and training for ride-hailing drivers could help prevent similar incidents.
Moving forward, it remains to be seen if the ride-hailing company will address the incident or implement measures to ensure better service etiquette and communication between drivers and passengers, reported Khaosod.
Join the discussion? 
Already a member? 
Adapted by ASEAN Now · Khaosod · 16 Mar 2026