Has hdsubs been shut down ? not contactable by email and they are off screen on my smart tv 

No, but I got an odd email from them and the App updated and changed names. Watching The Ashes on BT Sport 1 right now.

 

Email below:-

 

Quote

Hello,   We have had issue with VOD section and as such we are making some changes.   This will change the name of apk/app also on next update.   As a result, there will be no VOD on service until further notice.   All other services will remain the same till subscription end, there will be no new subscriptions, PLEASE email us for further info.   Advise you download apk/app Terrarium as replacement for VOD.   As name change, HD Subs will no longer be active from today.   Please see email address below to contact.   Please contact

 

[email protected]

 

For all issues regarding support.   Regards   HD Subs

 

42 minutes ago, Crossy said:

No, but I got an odd email from them and the App updated and changed names. Watching The Ashes on BT Sport 1 right now.

 

Email below:-

 

 

Many thanks Crossy  , now it begins to make sense , so when your subscription runs out that is the end and you have to go to a new link ? I never received an email from them and just paid for 1 month so that looks like its down the pan . What I do not understand is that their blue and pink emblems have vanished from my main screen and apps page on my smart tv , any ideas ? 

49 minutes ago, Crossy said:

No, but I got an odd email from them and the App updated and changed names. Watching The Ashes on BT Sport 1 right now.

 

Email below:-

 

 

Tried to email  [email protected] but bounced back saying mail.com rejected your message 

The App logo has changed now red "PressPlay+"

 

I paid a one year subscription a few days ago as there was only one day left of our existing subscription. Received an email saying no new codes could be issued for a couple of days due to a problem with VOD. Have still not received a code from them so have no service despite having paid for a one year subscription

13 hours ago, karenmw460 said:

I paid a one year subscription a few days ago as there was only one day left of our existing subscription. Received an email saying no new codes could be issued for a couple of days due to a problem with VOD. Have still not received a code from them so have no service despite having paid for a one year subscription

They have got a problem of some sort and I think more than VOD . If you go back and look at Crossy post number 5 you will see that he tells there is a new logo on your screen which says   " Press and Play " . In my angst mood I overlooked it but whilst tinkering around with other apps I saw it and all the hdsubs service is within this badge . Now a bit like yourself I have just paid them but only for a month as I am away soon . I have tried to contact them by email and two addresses were bounced back . Can you tell me the email address that they used for your latest message please . All that I received from them was an onscreen message saying your subscription expires in 2 days . All rather annoying and the customer service could be better if only to ensure and inform us that normal service will be resumed a.s.a.p. Does anyone know , Is this company part of iviewhdtv ?  are there more reliable alternatives for ex pat tv services ?

                   I hope you get your problem resolved or at the least get your money returned . I pay them by bank transfer to a named individuals account and on the receipt is a ref; number which I email them and in return they send me an activation code which I do not have cos they are not contactable  , what method of payment do you use ? 

    They would not be able to operate like this in the UK but over here and I think based in China they can do as they please . Just wish there was a legitimate company out here .

On 11/25/2017 at 5:25 PM, karenmw460 said:

I paid a one year subscription a few days ago as there was only one day left of our existing subscription. Received an email saying no new codes could be issued for a couple of days due to a problem with VOD. Have still not received a code from them so have no service despite having paid for a one year subscription

Has there been any reply from them ? They told me to give them my bank account details so as they could refund me but I am not holding my breath . I told them     if you are going to reclaim my 1000 baht from the 3rd party agent via bank transfer , why not reclaim  and pay the money into your own account as my subscription . Getting complicated and annoying .

My 1000 baht refunded yesterday but a mystery why they could not give me another months subscription , so now without any UK tv package .        Does anyone know which other companies can supply a UK package that includes BEINSPORTS as that appears to be the only way of watching 3 00 pm UK football which are not televised by Sky Sports. .