Virus ?

[White Christmas13]

So do I have a virus on my laptop? 

The problem I am having is using Hotmail all other e-mails work fine

If I try to send an e-mail and attempt to attach a file I get a message

that I am not on line and message does not go out and stays in drafts

But after a while when I try again the message in drafts multiplies

no matter how many times I delete it, it keeps coming back the only

way to stop this is to get out of Hotmail and try again at a later time

I have scanned the laptop with anti malware and anti virus but

nothing has been found what else can I do ?

[Crossy]

What browser and OS are you using? How big is the attachment, have you tried a smaller file?

 

Have you tried a different browser, different computer?

 

Or are you using Outlook?

 

 

[White Christmas13]

The attachment is only a JPG  yes I am using Outlook

I tried internet explorer and Microsoft Edge

the file is only 81 kb even trying sending it without

any attachment it won't go out and stays in drafts

and multiplies if I don't close Outlook

[Crossy]

Just to clarify, the mail won't go even without the attachment?

 

What about other emails from your Hotmail account? Same problem?

 

I'm not sure how Hotmail reacts if the receiving mail is incorrectly formatted / had odd characters.

 

[White Christmas13]

2 minutes ago, Crossy said:

Just to clarify, the mail won't go even without the attachment?

 

What about other emails from your Hotmail account? Same problem?

 

I'm not sure how Hotmail reacts if the receiving mail is incorrectly formatted / had odd characters.

 

Yes even without any attachments it will not go out

I tried for a couple of hours now to send an e-mail to

different addresses I have in my address book the

same thing happen I could use my other e-mail address

but it would most properly go in to junk mail on the

receiving end I do not have any problem receiving

mail from anybody just sending 

[Crossy]

OK, so Hotmail appears totally dead for you

 

Probably a daft question, but have you rebooted your PC?

 

Anybody else using Hotmail? Problems?

[White Christmas13]

1 minute ago, Crossy said:

OK, so Hotmail appears totally dead for you

 

Probably a daft question, but have you rebooted your PC?

 

Anybody else using Hotmail? Problems?

Well I have this problem for a number of days now, so obviously

I rebooted many times, every body I am in contact with does

not use Hotmail so I don't know. I will try to restore my laptop

tomorrow and see if it makes any different.

Thanks anyway Crossy

 

[White Christmas13]

I like to say thanks to Crossy  at least he tried to help with my problems

no one else did you all might be to busy reading about cheating wife's

and so on

[Crossy]

Give it chance, it's only been 4 hours.

 

Have you contacted Hotmail support (they do have support don't they?)?

 

[White Christmas13]

1 minute ago, Crossy said:

Give it chance, it's only been 4 hours.

 

Have you contacted Hotmail support (they do have support don't they?)?

 

I just send one from gmail with no problems but I do

have to ring every body first to let them know my address

and most of my contacts are overseas

And no, I have not been able to contact Hotmail support

since it won't let me send out an e-mail it has to be a fault

some where with Hotmail because I have no problem

with any thing else

[Crossy]

OK, I just signed up for a hotmail (ok outlook) email. I had a timeout during setup (is that a clue?), but it worked on retry.

 

Successfully sent a mail to my gmail address with a 100k attachment (it went first time).

 

Not sure if that's going to help, but at least it shows hotmail/outlook is actually alive. And now I have yet another email address

 

Not sure how much more assistance I can be

 

Have you tried accessing from your phone?

 

EDIT Do you have a VPN you can try via, you never know what "filtering" is going on in LOS. I wouldn't be the first time I've had issues that went away with a VPN and then had also gone without using the VPN.

[White Christmas13]

Thanks Crossy I got rid of my Hotmail (outlook) and download it again

no joy still the same I get to the stage after I typed a message try to send

it and it will tell me I am not on line or try to attach a file it will just hang

in there do nothing or tell me I can not send that file right now, try it again

After all I think I do not have a virus since every thing else works ok and

I can use Gmail so I guess I get rid of Hotmail which I had for over

20 years

[OneMoreFarang]

Did you try it with a different internet connection maybe in another house or WLAN somewhere? Because maybe the problem is your internet connection and not your PC or Hotmail.

 

[maxpower]

I will guess that you are using Outlook 2016 under Win10 and your hotmail dot com address is also your Win10 account address.

Could this be that you have simply switched to working offline.
 

[White Christmas13]

5 minutes ago, OneMoreFarang said:

Did you try it with a different internet connection maybe in another house or WLAN somewhere? Because maybe the problem is your internet connection and not your PC or Hotmail.

 

Well as you can read I do not have any problems with any E-mail providers

apart from Hotmail my g-mail works fine but I don't use it very often since

all my contacts are on Hotmail I don't have any probs  with any site on the

net either if I had any probs with my connection I could not be talking to you now

[jenny2017]

33 minutes ago, White Christmas13 said:

Thanks Crossy I got rid of my Hotmail (outlook) and download it again

no joy still the same I get to the stage after I typed a message try to send

it and it will tell me I am not on line or try to attach a file it will just hang

in there do nothing or tell me I can not send that file right now, try it again

After all I think I do not have a virus since every thing else works ok and

I can use Gmail so I guess I get rid of Hotmail which I had for over

20 years

OP, there's a possibility that you've opened and infected e-mail that's causing the problems.

 

 The best solution is to get in touch with somebody from MS and they'll help you to find the culprit.

 

  I understand your concern and wouldn't want to use a different email account after 30 years. Please get in touch with MS here:

 

  . https://partner.support.services.microsoft.com/en-us/contact/menu/msa/

 

  Some people were reporting the service being down, please see:

 

  http://downdetector.com/status/outlook

 

 I've never had problems with my account, but wish I'd have the old hotmail back. 

 

  P.S. Are you using the new version of it? 

Edited December 9, 2017 by jenny2017

[White Christmas13]

2 minutes ago, maxpower said:

I will guess that you are using Outlook 2016 under Win10 and your hotmail dot com address is also your Win10 account address.

Could this be that you have simply switched to working offline.
 

 

I checked this and I have not switched to working offline

[OneMoreFarang]

1 minute ago, White Christmas13 said:

Well as you can read I do not have any problems with any E-mail providers

apart from Hotmail my g-mail works fine but I don't use it very often since

all my contacts are on Hotmail I don't have any probs  with any site on the

net either if I had any probs with my connection I could not be talking to you now

In principle you are right. But there could be something special going on with Hotmail and your connection.

I had strange problem with another email provider in one office. Then I used the same notebook in another office and all worked fine. At the end I found our that the email provider blocked the IP address of the first office because a password was entered several times incorrectly.

That does not have to be the problem in your case but it could be a problem. If you can easily check it with another internet connection maybe just try. If you still have the same problem then at least you know that the internet connection is not the problem.

[jenny2017]

3 minutes ago, White Christmas13 said:

I checked this and I have not switched to working offline

Have you got an MS account? 

 

    If you don't find the problem, somebody could fix it from any place in the world.

Please try MS, they've helped a friend of mine restoring her office installation.

 

  If you can't get it work, I'd fix it using remote assistance. 

 

https://support.microsoft.com/en-us/help/4026516/windows-use-remote-assistance-to-let-someone-fix-your-pc

 

   

Edited December 9, 2017 by jenny2017

[White Christmas13]

3 minutes ago, jenny2017 said:

OP, there's a possibility that you've opened and infected e-mail that's causing the problems.

 

 The best solution is to get in touch with somebody from MS and they'll help you to find the culprit.

 

  I understand your concern and wouldn't want to use a different email account after 30 years. Please get in touch with MS here:

 

  . https://partner.support.services.microsoft.com/en-us/contact/menu/msa/

 

  Some people were reporting the service being down, please see:

 

  http://downdetector.com/status/outlook

Very much appreciate this I will check it out tomorrow

[jenny2017]

Just now, White Christmas13 said:

Very much appreciate this I will check it out tomorrow

You're welcome. Should you not be able, I'd do it for you remotecontroled, or give you the needed instructions to get it running. 

[dallen52]

What can happen with hotmail is the incoming and outgoing servers get upset. Out of sync.

I had the same issue once and the fix was to go into mail settings and change the password. 

Outgoing mail requires a password too.

Once i did this it had no issues.

 

*I suggest check Google for a full explanation. 

Heaps of examples on there.

But it was my outgoing mail settings that were the issue.

 

Check this link 

One guy had two accounts on the same machine and one worked one didn't. 

It was a outgoing mail setting.

 

http://windows.microsoft.com/en-us/windows/outlook/errors-sending-mail

 

Simple things like clear the cache and full mailboxes can also add to driving us more crazy. 

Edited December 9, 2017 by dallen52

[chrisinth]

Couple of things (may have missed these in the thread) but,

 

Have you tried logging onto your Hotmail account through a browser and tried to send the mail (with attachment) from there?

 

How have you setup your Hotmail account in your Outlook? POP3 or IMAP?

 

If it is setup as a POP3, what are your SMTP servers set as?

 

What DNS servers are you using for your ethernet and wireless? (Don't think this will make much of a difference to be honest)

[scottiejohn]

Are you still receiving mails in your Hotmail a/c.  If none recently try sending a message from your GMail A/C to your Hotmail a/c and if you receive it try using the reply button and see what happens.  If Hotmail does not receive your Gmail message check your Gmail a/c and see what error message(s) they have sent you.  If it was a password/access problem then Outlook etc would be telling you. 

 

PS we don't usually communicate on this Forum!

[scottiejohn]

19 hours ago, jenny2017 said:

Have you got an MS account? 

 

    If you don't find the problem, somebody could fix it from any place in the world.

Please try MS, they've helped a friend of mine restoring her office installation.

 

  If you can't get it work, I'd fix it using remote assistance. 

 

https://support.microsoft.com/en-us/help/4026516/windows-use-remote-assistance-to-let-someone-fix-your-pc

 

   

No offence meant "jenny2017" but I strongly recommend you (the OP or anyone else for that matter) never accept offers of remote control assistance from someone you do not know personally no matter how well intentioned the offer is.

Edited December 10, 2017 by scottiejohn
typo

[jenny2017]

7 minutes ago, scottiejohn said:

No offence meant "jenny2017" but I strongly recommend you never accept offers of remote control assistance from someone you do not know personally no matter how well intentioned the offer is.

OP should contact MS, they usually do a good job. You're right, perhaps a close friend/relative could do that if MS isn't successful. 

 

  OP, please have a look here:

 

   If the problem no longer occurs when Outlook is running in safe mode, it is likely that one of the add-ins is causing the performance issue. To troubleshoot possible problems that are caused by COM add-ins or Exchange Server client extensions, disable any items that you do not use regularly. Then, restart Outlook

 

https://support.microsoft.com/en-us/help/2695805/how-to-troubleshoot-performance-issues-in-outlook

Edited December 10, 2017 by jenny2017

[dallen52]

What can happen with hotmail is the incoming and outgoing servers get upset. Out of sync.

I had the same issue once and the fix was to go into mail settings and change the password. 

Outgoing mail requires a password too.

Once i did this it had no issues.

 

*I suggest check Google for a full explanation. 

Heaps of examples on there.

But it was my outgoing mail settings that were the issue.

 

 

Sorry for the repost. 

The original was still in the editor. 

 

OP.

Did you get a resolve for the outgoing mail issue?

 

Obviously interested to see what you came up with. ?

 

I was queried by Microsoft several times recently to confirm my password before it would let me sign in and send outlook mail.

(Same as Hotmail / Live etc.)

Which makes me think they may have had some random issues THEY have not owned up to.

 

* I would be surprised if it is nothing more than and outgoing mail server setting issue.?

Edited December 10, 2017 by dallen52

[White Christmas13]

Ok I am getting sick of all that I've tried every thing you guys told me

So just one last question then I can use G-mail with no problem but

where do I create a contact list? Well maybe I need a new set of eye

glasses  

[OneMoreFarang]

12 hours ago, White Christmas13 said:

Ok I am getting sick of all that I've tried every thing you guys told me

So just one last question then I can use G-mail with no problem but

where do I create a contact list? Well maybe I need a new set of eye

glasses  

Did you find out what the problem was or still is?

[dallen52]

Going back to the basics and information given.

The only issue appears to be outgoing mail from your account. 

With out or with attached items.

 

No one can replicate the issue. 

So in my experiences, it has to relate to your outgoing mail settings. 

 

Ive attached a standard screen pix of the outgoing mails required settings. 

Also a link to a good site showing others mails for reference. 

 

Hotmail was the ORIGINAL version and over the years its had several identities. Live.com  Live.com.au also Outlook because of the Microsoft family connection. 

 

If you use hotmail in a Windows 10 machine there were many messages broadcast regards how to synchronize to the new format and look. Early 2017.

So lets stick with the outgoing mail issue Thats recently surfaced.

And what may have happened.

 

Going back to my original post. 

Did you check the outgoing settings against another Hotmail/Msn type account?

 

If you have deleted and reinstalled yours and its still happening. 

Its certainly specific to you or your machine.

 

Sorry if it sounds like child steps, but sometimes we have to look at what we see.

Not what we think we see.

 

Full mail box. 

Cache.

Outgoing settings.

Yes. A virus possibility?

 

(I've researched and cannot find anything that would bomb the outgoing mail settings, in fact the opposite is how mail virus spawns, by attacking and attaching to outgoing mail)

 

Give us all a heads up regards how your mail server setting is now, in regards to the pix i attached.

And also if this link tells you anything new, that you haven't tried.

* There is a snipping tool if you want to share a screen pic with anyone. 

Plus you can block out any sensitive info. 

Its the server settings that I would be keen to see..

 

https://www.outlook-apps.com/outlook-com-pop-settings/

 

A call to Microsoft's help desk i know can be expensive for us in Thailand that's why we all try to help each other. ?

 

Alternatively. 

Chose a date before this happened and try a system restore. 

This fixes many issues.

Including updates that didn't install well. Does happen.

Add on relationships that may affect mail settings ( a wag)

Wild ar*e guess we call that.

 

Even some virus that affect the system can be removed by rolling back to an earlier time.

*Restore will not affect docs etc. 

Edited December 17, 2017 by dallen52
Typo