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Samsung J2 - problem viewing images

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I have a Samsung J2 android phone, just over a year old on an AIS monthly package for calls and intetnet.

I am having problems viewing images, particularly Google Earth and Google Maps. I am even having problems viewing images and videos on this site.

Does anyone, please, have a simple solution to fix this. I am a technological dunce, so any advice would have to be basic and jargon-free.

Alternatively, as I live in Pattaya, should I just head to Tukcom and let someone there sort it out?

Many thanks in advance. Champers.

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