Aggravation from Thai airport check-in staff.

[NanLaew]

14 minutes ago, Swimman said:

Not always true!  My son was closely questioned when traveling to Jorden via Isreal.

I did say 'mostly'.

[scorecard]

21 hours ago, natway09 said:

First & foremost as a Gold member of Thai Airways I have never had anything but the greatest courtesy, helpfulness & consideration from them, both in the air & ground staff for me & my THAI wife

& get very angry with you guys who continually knock a great airline just because you live in Thailand.

As to air crew looking down on fellow Thais that is pure rubbish & think it is maybe a phobia on your behalf.

I travel with Thai internationally many times with  my Thai workers  & they have always shown exceptional 

help & courtesy  to them.( Better than the stuck up Farang Hostesses on may airlines

Having flown on 27 different airlines they still come in a close second.

As to a Thai not using a Thai passport to leave & enter the Kingdom & insists on using her UK passport 

is not very smart when Thailand graciously lets her have both or maybe this is "one upmanship " on

her behalf or too lazy to renew it

As one of the comments above the check in staff are now responsible to the best of their ability to ensure

all papers are in order before they check you in

 

 

Quote:  " As to air crew looking down on fellow Thais that is pure rubbish & think it is maybe a phobia on your behalf.

I travel with Thai internationally many times with  my Thai workers  & they have always shown exceptional help & courtesy  to them."

 

Totally disagree, I flew Thai inter several times every week for some 10 years, all over Asia and beyond.

 

I can recall many instances where the uppity Thai hostesses waitresses deliberately looked the other way rather than help Thai passengers, especially Issan face passengers, plus often speaking abruptly to other Thai passengers and more. 

 

My Thai company staff also traveled often to our other offices in Asia and beyond to help with local projects. They often complained bitterly about they had been spoken to and the way the cabin staff spoke to other Thai passengers.

 

Just one simple example, my consultants normally travelled economy class on short flights (Bkk to KL / S.pore etc), but they all had thousands of frequent flyer points. They often asked at check-in if an upgrade was possible. Often the response was just to ignore the passenger or arrogance like 'oh we are a 5 star airline, we don't do upgrades'. None of this even has any logic and was not even true, and my Thai staff were pretty much convinced they got this response because they were Thai. 

 

My own worst example was travelling in business class with my Thai 18 yr old son, Bkk to Jakarta (my son had travelled many times before on Thai and in bus. class. After the evening meal service was all finished and packed away my son politely asked the bus. class lady for a glass of coke. Her response 'go and ask in economy class'.   I objected... a few minutes after the discussion all finished another bus. class lady came up to me and said loudly  'why are you so rude to my friend (meaning the staff member who said to me son 'go and ask in economy'), she comes from a famous family'.

 

80% of the passengers sitting in bus. class asked for a complaint form. 

 

Another incident travelling bus. class from HK to Bkk, as all of the passengers boarded the aircraft not one bus. class cabin crew to be seen. Passengers all on board, doors closed, one older Thai lady said (in Thai and English) that she needed some water, she went looking for a hostess, came back and said to all the passengers around her 'I found all the staff, they are having a birthday party in the galley'. One of the passengers then asked the same lady 'did you get some water?', her response 'no, cabin staff told me drinks not available at all until after take off...'.

 

Further, on many occasions I heard muslim passengers ask (at the bus. class lounge) if there were any halal snacks / food. On some occasions the passengers were just ignored, on other occasions 'no, what for', etc.

 

Why did we always travel with Thai? Simple, our global HO has a policy that local offices must patronize the national airline of that country.

 

After  a string of negative incidents (myself and my Thai staff) I overrode the global policy and we told our travel agent to always give us options across three good service airlines (S'pore airlines ended up with most of our business). 

 

 

[IsaanFam]

Flown one time with Thai Airways ten years ago, they are simple rude and lack attitude needed in that environment. My story started with the Thai Airways ground staff in Phuket asking to see my work permit to buy a last minute ticket out and back in of Thailand. Yes, back-to-back, but 10 years ago, it wasn't a big deal. And the story ended with buying the ticket online (with a big fat smile) and on board getting basically ignored by the waitress.

 

But, it seems that the waitresses on all airplane companies within Thailand are poorly trained and lack attitude. My family travels often within Thailand with AirAsia and they always book some food/drinks online pre-flight, however the waitresses do not give it to them, only after multiple requests. Happened many times.

Edited April 28, 2018 by IsaanFam

[scorecard]

3 hours ago, IsaanFam said:

Flown one time with Thai Airways ten years ago, they are simple rude and lack attitude needed in that environment. My story started with the Thai Airways ground staff in Phuket asking to see my work permit to buy a last minute ticket out and back in of Thailand. Yes, back-to-back, but 10 years ago, it wasn't a big deal. And the story ended with buying the ticket online (with a big fat smile) and on board getting basically ignored by the waitress.

 

But, it seems that the waitresses on all airplane companies within Thailand are poorly trained and lack attitude. My family travels often within Thailand with AirAsia and they always book some food/drinks online pre-flight, however the waitresses do not give it to them, only after multiple requests. Happened many times.

 

Another food / beverage example on trip to Ho Chi Minh City, well after take off I pressed the service button, girl came, I asked if I could have hot lipton tea. Abrupt answer 'mai mee' (don't have it) and she quickly walked away. 20 minutes later trolley comes along (2 dmore girls) and I ask for hot lipton tea, response 'yes sir' and quickly I had my tea. 

 

I asked for the supervisor who was quite uncomfortable about the incident. I asked her is beverage service available outside of when the trolley comes along? Response, 'yes you can ask for beverages at any time after take off is finished and up to 10 minutes before landing'. 

 

Lazy, lazy, lazy.

 

 

 

Edited April 28, 2018 by scorecard

[scorecard]

3 hours ago, IsaanFam said:

Flown one time with Thai Airways ten years ago, they are simple rude and lack attitude needed in that environment. My story started with the Thai Airways ground staff in Phuket asking to see my work permit to buy a last minute ticket out and back in of Thailand. Yes, back-to-back, but 10 years ago, it wasn't a big deal. And the story ended with buying the ticket online (with a big fat smile) and on board getting basically ignored by the waitress.

 

But, it seems that the waitresses on all airplane companies within Thailand are poorly trained and lack attitude. My family travels often within Thailand with AirAsia and they always book some food/drinks online pre-flight, however the waitresses do not give it to them, only after multiple requests. Happened many times.

 

Poorly trained, good point, I've often wondered what they would do if there was a real emergency.

 

Probably touch up their make up.

 

 

 

[NanLaew]

20 minutes ago, scorecard said:

 

Another food / beverage example on trip to Ho Chi Minh City, well after take off I pressed the service button, girl came, I asked if I could have hot lipton tea. Abrupt answer 'mai mee' (don't have it) and she quickly walked away. 20 minutes later trolley comes along (2 dmore girls) and I ask for hot lipton tea, response 'yes sir' and quickly I had my tea. 

 

I asked for the supervisor who was quite uncomfortable about the incident. I asked her is beverage service available outside of when the trolley comes along? Response, 'yes you can ask for beverages at any time after take off is finished and up to 10 minutes before landing'. 

 

Lazy, lazy, lazy.

 

Serves you right for asking for Lipton's.

 

But I digress.  You pressed the call button and asked for tea 'well after take-off'? Then you waited what, '20 minutes' for your tea on the trolley service?

 

The BKK - SGN flight is only around 55 - 65 minutes. Your arithmetic or memory is off, probably both.

[NanLaew]

4 hours ago, IsaanFam said:

My family travels often within Thailand with AirAsia and they always book some food/drinks online pre-flight, however the waitresses do not give it to them, only after multiple requests. Happened many times.

So after all these flights and all these missed meals, they still haven't worked out that AirAsia seat assignment is done at the gate and when they announce meal service, you have to make yourself known to the trolley dolley? It's not like that more expensive sh!t airline where everyone gets free food after all.

 

Maybe if they find flying LCC too hard, they should use the bus instead?

[scorecard]

2 hours ago, NanLaew said:

Serves you right for asking for Lipton's.

 

But I digress.  You pressed the call button and asked for tea 'well after take-off'? Then you waited what, '20 minutes' for your tea on the trolley service?

 

The BKK - SGN flight is only around 55 - 65 minutes. Your arithmetic or memory is off, probably both.

 From my experience the flight is 60 - 70 minutes.

 

I waited until the signal from the pilot that the desired altitude has been reached and moving around he cabin now OK etc., probably 10 - 15 minutes, say 15 minutes. Then the trolley service came, I guess 20 minutes later, that's a total of around 35 minutes. 

 

Perhaps your calculator needs new batteries.

 

 

 

[Bill Miller]

Held up a bit in Dubai because I was travelling on a temporary (one year validity) US passport, which I have because my original, which I also carry, was filled up.
The odd thing is that Dubai was just a stop over on the way from Thailand to France, and I had already been vetted and provided wheel chair assistance, all by the same airline.
Not a big problem, but a bit worrying when you don't know why they stop you in an unknown country. You would think an airline would have better inter company communications.

 

[IsaanFam]

2 hours ago, NanLaew said:

So after all these flights and all these missed meals, they still haven't worked out that AirAsia seat assignment is done at the gate and when they announce meal service, you have to make yourself known to the trolley dolley? It's not like that more expensive sh!t airline where everyone gets free food after all.

 

Maybe if they find flying LCC too hard, they should use the bus instead?

Not sure if I understand you correctly, but you seem to criticize the behavior of the customer flying the airplane, right? Well, let me add this: I clearly said after multiple requests the waitress are providing service, again, after multiple requests they serve the paid meal, basically ignoring the requests first.

[Argus Tuft]

On 25/04/2018 at 1:30 PM, scorecard said:

 

 

So would it not be logical for all airline check-in facilities to have a direct line to a knowledgeable imm. officer  from whatever country it is?

 

 

Well said and my example of this is when my 18 yr old Thai son was traveling with me in business class bkk to Jakarta. After the evening me service all finished he politely ask the bus class lady for 'a glass of Coke'.

 

Her rude loud response 'go and ask in economy'

 

I queried 'why'? Response 'childreshould not ask for service'

 

After some discussion another business class hostess came to me and said 'why are you so rude to my friend, she comes from a famous family?'.

 

 

 

 

I do not believe this story. Never happened IMO. Totally made up.

[FritsSikkink]

On ‎25‎/‎04‎/‎2018 at 9:53 AM, jackdd said:

Which immigration officers should stop her boarding in case the UK passport were fake? There are no (in case of OP) UK immigration officers at the airport in Thailand before boarding, so who should check it?

The only people responsible to check this are the people at the checkin. If they make a mistake and let somebody board who is then denied entry in the destination country it's the airline that has to pay.

An alternative to this would be that when you book a ticket you are required to deposit let's say 50k THB with the airline. If you get denied entry at your destination they keep this deposit and send you back, if you are allowed entry you get the deposit back. Then the airline doesn't have to care about this anymore, they can just let anybody who can identify himself board. But probably many people wouldn't like to deposit this money.

 

 

The immigration officers who let you leave Thailand.