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Quarantine hotel starts legal action after man posts negative review online - even though he found a cockroach in his food!


snoop1130

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10 hours ago, EricTh said:

What the heck! The hotel should improve the condition rather than sue that guy.

 

The hotel should charge minimal fee which will provide better service.

You think !

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Typical childish reaction from the hotel and often Thai owners response to criticism. Lets sue them. Ridiculous but you have as much chance of changing this 'face saving' culture as getting rid of corruption. It ain't going to happen.

 

Hopefully the hotels name will stay in the news and peoples minds for a long time, like that of Koh Chang and people will just not go there.

 

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The hotel could have just let this slide and it would have died in the morass of today's hot social media posts.

 

But no. They've got to exert their birth-right to enforce 18th century laws, and lord over a commoner who dared to tell the truth.

 

Now millions of people around the world are now aware of this dodgy hotel, and Thailand's odd defamation laws.

 

Not particularly business savvy.

 

 

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7 minutes ago, mtls2005 said:

The hotel could have just let this slide and it would have died in the morass of today's hot social media posts.

 

But no. They've got to exert their birth-right to enforce 18th century laws, and lord over a commoner who dared to tell the truth.

 

Now millions of people around the world are now aware of this dodgy hotel, and Thailand's odd defamation laws.

 

Not particularly business savvy.

Yes, especially after the same happened just a few months ago to the hotel at Koh Chang.

I guess when a Thai "loses face" he just stops thinking rationally.

 

I wonder if police has already thrown the Thai guy who complained now into jail. They were very fast to arrest the foreigner who complained about the hotel at Koh Chang.

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Whether anything comes of this or not, there are legal implications here that Thailand is going to have to address at some point.  Thailand's infamous Defamation Laws have an aspect that conflicts with the very notion of what any reasonable person would consider as right and proper.

 

Much the same as in this case, I could allege (publicly) that the hotel room I stayed in was dirty and a hazard to health. I could provide photos as evidence, much the same as in the OP.

 

To make a claim against me for defamation under Thai law, all the hotel would need to do is show that my claims had caused them loss or distress. The fact that my claims were true would not offer any protection because in Thai law 'The truth is no defence'.

 

I don't know of any hotel booking site that doesn't offer and encourage its customers to write reviews about the hotels they've stayed at, many of us rely on those reviews when making our own choices - that's the whole point of them.  The advent of social media gives people an additional platform on which to comment on their exepriences whilst on holiday.  What's wrong with that? If a hotel doesn't want adverse publicity because its rooms aren't up to standard, it should get its act together. The booking sites offer the hotel the opportunity to make their own comments on a review.

 

Its taken a while but Thai hotels have finally woken up to the fact that if they aren't on the popular booking sites, they're not going anywhere - its the way the majority of people book a room now.  However, this is not the first case where a Thai hotel has threatened litigation for defamation. They seem to want their cake and eat it - they want the bookings but they don't want to comply with the way the booking sites opertate.

 

The legal concept of the truth being no defence just doesn't stack up (in the rational world) and these hotel cases could be the reason that sooner or later Thailand is going to have to reform this absurd law.

 

There are other countries where similar concepts apply but they are fudamentally different.  For example, in certain circumatances, the truth may not be a defence in US libel cases if the libelous statement was made maliciously.

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8 minutes ago, Suua said:

The hotel and its owners should be counter-sued for wasting peoples time and money for trying to defend the indefensible.

Mickey Mouse third world toilet.

Countered sued by ???? 

 It should never be accepted in court, dismissed as a frivolous change and a waste of court time. 

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Whatever the reason he stay there was his choice, you get what you pay for but picture also speaks for itself!  These fleas bag places fee on the poor Thais who are just happy to be able to have a roof over their heads the government is the problem endorsing such conditions that looks worse than the virus itself.

 

The places couldn't make it in the real world so it uses the defamation law which seem to have work well Kho Chiang but the difference here there are photos.

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4 minutes ago, zaZa9 said:

Never heard there was free ASQ facilities here.

 

For Thais only. Not ASQ, just SQ.

 

Luck of the draw. Some places are OK, some are not.

 

Seen worse SQ places documented on social media than this one. Much worse. Like a jail would probably be healthier.

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13 hours ago, snoop1130 said:

Quarantine hotel starts legal action after man posts negative review online - even though he found a cockroach in his food!

 

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A hotel in Chonburi has launched legal action after a man posted a negative review from his own Facebook profile.

 

The Thai man had been staying at the hotel, which Thaivisa has chosen not to name, while undergoing mandatory quarantine after returning to Thailand from San Francisco last month.

 

The man, who made the post on Feb 15, said he decided to stay at the state quarantine facility because it was free and while he didn’t expect much in the way of luxury, he regretted his decision to stay there.

 

He described the stay as “probably the most terrible 14 days of my life” and said it wasn’t quarantine but more “like being imprisoned”.

 

According to the man’s post on Facebook, the non existent Wi-Fi and broken TV sounded like the least of his complaints.

 

The man alleged that there was fungus growing on his bed and a stench that simply would not go away, despite him changing rooms on three separate occasions.

 

He said all the rooms he stayed in had problems with mosquitoes and cockroaches and he even had to pay out of his own pocket for spray to have them killed. 

 

He also said there were problems with the food and shared a photo of what appeared to be the leg of a cockroach he found in one of the meals. 

 

The man shared a total of 46 photos and videos in his Facebook post, documenting the disgusting conditions he said he had to endure during his 14 day quarantine. 

 

The post went viral and at the time of publishing had been shared 29,000 times. 

 

Lots of other people commenting on the post said they had experienced similar conditions while staying at the hotel. 

 

The hotel has since issued a statement saying it has begun legal action citing Thailand’s strict defamation laws. 

 

[The hotel] wants to notify all related agencies to stop any kind of actions that will defame [the hotel] and violate the law,” the statement said. 

 

“If not, we will need to take maximum legal action.”

 

According to Thai media, the hotel has since announced it will be closed for the next three months. 

 

Whether the hotel’s owners will press ahead with their threats  of legal action remains to be seen. 

 

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-- © Copyright Thai Visa News 2021-02-17
 

Not to far off the mark just look at the MATTRESS i would take them to court if true and get  the Media from everywhere to show the photos  

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12 hours ago, richard_smith237 said:

Hope he made his review on TripAdvisor and they come to the rescue... 

 

Trip Advisor paid for the legal costs of the ‘other guy’ who recently made the headlines after leaving going on somewhat of a vendetta against a hotel in Koh Chang - the guy had to publicly apologise and TripAdvisor had to agree to remove their reviews but had the last laugh circumnavigating the agreement with a ‘Message from Trip Advisor’ on the hotels TripAdvisor Site... 

 

The defamation laws in Thailand do nothing other than drag the country down - no good whatsoever comes of them the only serve the wealthy and powerful in their abhorrent business practices. 

Abso-bloody-lutely!!

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12 hours ago, internationalism said:

on coconuts they named this hotel, it's at the end of jomtien with beach access.

really big hotel with some 20 floors and hundreds rooms.

they  use to charge around 1600b.

during his stay he did contact health authorities, so he has some back up 

I see he was Thai , so it looks like only Thai people can get free 14 days quarentine , farlang must have to pay 

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14 hours ago, snoop1130 said:

A hotel in Chonburi has launched legal action after a man posted a negative review from his own Facebook profile.

More bad publicity for the hotel if they press charges... how can it be defamatory if he has the photo evidence to back up his claim. Good luck in court. IF they pursue it.

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6 minutes ago, hotchilli said:

More bad publicity for the hotel if they press charges... how can it be defamatory if he has the photo evidence to back up his claim. Good luck in court. IF they pursue it.

The guy might be right but it still doesn't give him the right to slander the hotel guilty or not as they say 

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14 hours ago, snoop1130 said:

The Thai man had been staying at the hotel, which Thaivisa has chosen not to name, while undergoing mandatory quarantine after returning to Thailand from San Francisco last month.

 

The man, who made the post on Feb 15, said he decided to stay at the state quarantine facility because it was free and while he didn’t expect much in the way of luxury, he regretted his decision to stay there.

 

This "Thai man" has the whitest skin on his hands I have ever seen, and I am scotch irish - LOL. 

I really do not understand how a "occupant" who pays nothing can complain about anything. 

 

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2 minutes ago, hasitha77 said:

so far i haven't experienced worst like this 🤐

thats why on TVisa there are lots of rules and regulations in your free time read up on some of them

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The defamation laws were written by sold out cowards, to protect rotten players from reprisals, due to bad service, faulty products and bad business. They have no place in today's world. They represent a heinous over reach of toxic power. Thailand deserves whatever comes its way, in regard to negative PR, as a result of this. Those insane and cowardly defamation laws have been around way too long. They were written and passed by compromised politicians, for men who sell inferior products, offer inferior services, and steal alot of money. And do not intend to be answerable to anyone. Perhaps some of that will change. 

For those of us who have been here a awhile, we know that positive change only happens here through utter embarrassment, humiliation, and a loss of face. It never happens because it is the right thing to do, or due to fairness or equity. So, it must be thrust upon them, such as in this incident. The lack of vision prevents them from seeing it coming. Egg on the face can be a cure for many diseases and weaknesses. 

 

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