giddyup Posted January 31, 2022 Share Posted January 31, 2022 Have been trying to ring to make an appointment, and the line is always busy, so they ask you to press 9 for a callback, but when that eventually happens my phone just rings once then stops. Never had a problem getting through like this before. 2 Link to comment Share on other sites More sharing options...
Popular Post soisanuk Posted January 31, 2022 Popular Post Share Posted January 31, 2022 I usually email [email protected] to make an appointment advising them of the doctor, date, and preferred time period, e.g., morning, afternoon, or 0900 to 1100, etc. They usually get back to me the same or early the next day advising me of the appointment time. 5 1 Link to comment Share on other sites More sharing options...
The Hammer2021 Posted January 31, 2022 Share Posted January 31, 2022 The switchboard is dreadful! Try getting different switchboard numbers or getting the department number you need. Link to comment Share on other sites More sharing options...
PaulDee Posted January 31, 2022 Share Posted January 31, 2022 By now you have probably gotten a call-back. Leaving callers wondering about the hang-up is a rude mistake, but the system works. They silently register your telephone number and call back in a couple hours or less. Link to comment Share on other sites More sharing options...
KhunBENQ Posted January 31, 2022 Share Posted January 31, 2022 2 minutes ago, The Hammer2021 said: The switchboard is dreadful! Is that the 1719 "hotline"? Link to comment Share on other sites More sharing options...
HashBrownHarry Posted January 31, 2022 Share Posted January 31, 2022 45 minutes ago, soisanuk said: I usually email [email protected] to make an appointment advising them of the doctor, date, and preferred time period, e.g., morning, afternoon, or 0900 to 1100, etc. They usually get back to me the same or early the next day advising me of the appointment time. Likewise, this is how i make appointments and find them pretty efficient. 2 Link to comment Share on other sites More sharing options...
Doctor Tom Posted January 31, 2022 Share Posted January 31, 2022 Just now, HashBrownHarry said: Likewise, this is how i make appointments and find them pretty efficient. Me too, e mails always seem to get answered quickly. 2 Link to comment Share on other sites More sharing options...
The Hammer2021 Posted January 31, 2022 Share Posted January 31, 2022 4 minutes ago, KhunBENQ said: Is that the 1719 "hotline"? No. Link to comment Share on other sites More sharing options...
KhunBENQ Posted January 31, 2022 Share Posted January 31, 2022 Just now, The Hammer2021 said: No. Was asking because this is the call center number that they advertise first hand. Link to comment Share on other sites More sharing options...
The Hammer2021 Posted January 31, 2022 Share Posted January 31, 2022 Bumrungrad hospital has an excellent switchboard service. BPH is very poor. Very unprofessional. Link to comment Share on other sites More sharing options...
Popular Post richard_smith237 Posted January 31, 2022 Popular Post Share Posted January 31, 2022 10 minutes ago, The Hammer2021 said: Bumrungrad hospital has an excellent switchboard service. BPH is very poor. Very unprofessional. Bangkok Hosptail in Bangkok is also terrible for answering phones. I find the hospital itself, excellent, however, once off site the communication is hideous. After trying on the phone for 2 hours I eventually drove to the hospital, went to the ‘international patients’ counter, spoke with the Nursing staff who explained they were so busy and didn’t have anyone to answer the phones. While talking with the Nurse I hit redial and the phone at the nursing counter just rang out, two staff at the desk, one talking with me, the other doing nothing. They were embarrassed when they realised it was me making the call.... It comes down to quality of management - some managers check and check again keeping staff in line... others are just lazy which enables lazy staff to be lazy... I’m not suggesting the nurses are lazy, but when it comes to answering the phones, something is a miss... The nurse admitted that they do get a lot of complaints from patients about their phone calls going unanswered !!! 2 1 Link to comment Share on other sites More sharing options...
The Hammer2021 Posted January 31, 2022 Share Posted January 31, 2022 17 minutes ago, richard_smith237 said: Bangkok Hosptail in Bangkok is also terrible for answering phones. I find the hospital itself, excellent, however, once off site the communication is hideous. After trying on the phone for 2 hours I eventually drove to the hospital, went to the ‘international patients’ counter, spoke with the Nursing staff who explained they were so busy and didn’t have anyone to answer the phones. While talking with the Nurse I hit redial and the phone at the nursing counter just rang out, two staff at the desk, one talking with me, the other doing nothing. They were embarrassed when they realised it was me making the call.... It comes down to quality of management - some managers check and check again keeping staff in line... others are just lazy which enables lazy staff to be lazy... I’m not suggesting the nurses are lazy, but when it comes to answering the phones, something is a miss... The nurse admitted that they do get a lot of complaints from patients about their phone calls going unanswered !!! Yes. I have done the same phone trick too. It's a terrible way to behave ignoring phones at a hospital. 2 Link to comment Share on other sites More sharing options...
Jimbo53 Posted January 31, 2022 Share Posted January 31, 2022 2 hours ago, The Hammer2021 said: Yes. I have done the same phone trick too. It's a terrible way to behave ignoring phones at a hospital. Try a visit to the Thai Airways office at the Dusit Thani, Beach Rd Pattaya,i was in there,3 'assistants' behind desk's,onlý 1 had a customer in front of them,4 people waiting in seats to be served,and not one of them would answer a phone that rang for almost 10 minutes....T.I.T. Link to comment Share on other sites More sharing options...
The Hammer2021 Posted January 31, 2022 Share Posted January 31, 2022 4 minutes ago, Jimbo53 said: Try a visit to the Thai Airways office at the Dusit Thani, Beach Rd Pattaya,i was in there,3 'assistants' behind desk's,onlý 1 had a customer in front of them,4 people waiting in seats to be served,and not one of them would answer a phone that rang for almost 10 minutes....T.I.T. I know what you mean. I went there and saw the same. I never TA again 1 Link to comment Share on other sites More sharing options...
robblok Posted January 31, 2022 Share Posted January 31, 2022 What I heard (hearsay) is that hospitals are filling up, a friend tried to get admitted but could not (covid symptoms bad). Even with help of people with some influence it was hard. Might not be the case in Pattaya. I was a bit shocked when I heard this. (this was Friday) that i heard about it. 1 Link to comment Share on other sites More sharing options...
Doctor Tom Posted January 31, 2022 Share Posted January 31, 2022 3 hours ago, richard_smith237 said: The nurse admitted that they do get a lot of complaints from patients about their phone calls going unanswered !!! And I bet they would get a lot of abuse from some unsatisfied people if they did answer and/or be bombarded with questions that they can't answer. I fully understand their reluctance to engage on the phone which, as nurses, is not their primary concern or function. Experience has probably taught them not to get into those situations. 1 Link to comment Share on other sites More sharing options...
Thingamabob Posted January 31, 2022 Share Posted January 31, 2022 Is it beyond you to go in person to make an appointment ? 2 Link to comment Share on other sites More sharing options...
giddyup Posted February 1, 2022 Author Share Posted February 1, 2022 15 hours ago, Thingamabob said: Is it beyond you to go in person to make an appointment ? I could, but I choose not to. 1 Link to comment Share on other sites More sharing options...
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