croftrobin Posted May 29, 2022 Share Posted May 29, 2022 I signed up for a 30 True Internet package for 30 days using a code from this page, https://topping.truemoveh.com/ I just sent a code for it. It was as good deal. But it says it auto renews. I do not want that as I will be out the country. How can I stop the package or cancel so it will not auto renew? Link to comment Share on other sites More sharing options...
ChaiyaTH Posted May 29, 2022 Share Posted May 29, 2022 By not topping up your funds it would not be able to renew too. Could visit a branch too or if you use the true app there is a live chat. Link to comment Share on other sites More sharing options...
dingdongrb Posted May 29, 2022 Share Posted May 29, 2022 Not sure if there's any other way but you'll probably need to go to a True store to cancel. That's what I had to do a few years back to cancel my AIS MaoMao monthly recurring service. Link to comment Share on other sites More sharing options...
KhunBENQ Posted May 29, 2022 Share Posted May 29, 2022 (edited) Found multiple sources in Thai language. Google translate from one of the websites: Quote It can be done easily, just press *190# to call. Then the system will ask to confirm "press 1". Just like this, the system will cancel the promotion (only for the promotion that can be cancelled). The system sends an SMS to notify the canceled promotion to confirm. This ends the cancellation process. We can check the promotion in our number, press *900# to call. If that fails, you or wife call their hotline: 1242 or install/search on their app or visit shop *190#: I found another video in Thai where the user explicitely uses *190*1# As far as I know this just forces Thai language explicitely. Edited May 29, 2022 by KhunBENQ Link to comment Share on other sites More sharing options...
The Hammer2021 Posted May 29, 2022 Share Posted May 29, 2022 5 hours ago, ChaiyaTH said: By not topping up your funds it would not be able to renew too. Could visit a branch too or if you use the true app there is a live chat. I don't know about Thailand but in the UK you will continue to be billed, charged for debt recovery and contract default and possibly end up in court. 2 Link to comment Share on other sites More sharing options...
richard_smith237 Posted May 29, 2022 Share Posted May 29, 2022 35 minutes ago, The Hammer2021 said: I don't know about Thailand but in the UK you will continue to be billed, charged for debt recovery and contract default and possibly end up in court. Not true of a post paid auto-renew deal which is not the same as having a ‘Post-Paid Contract’ which often comes with a discounted phone etc. So.. it really depends what contract or not the Op has. From the Ops post it seems he has a Pre-Paid Sim with a package which auto-renews each month. IF so - he can contact TrueMove and ask them to end the auto-renewal at the next cycle. 1 Link to comment Share on other sites More sharing options...
The Hammer2021 Posted May 29, 2022 Share Posted May 29, 2022 13 minutes ago, richard_smith237 said: Not true of a post paid auto-renew deal which is not the same as having a ‘Post-Paid Contract’ which often comes with a discounted phone etc. So.. it really depends what contract or not the Op has. From the Ops post it seems he has a Pre-Paid Sim with a package which auto-renews each month. IF so - he can contact TrueMove and ask them to end the auto-renewal at the next cycle. Its auto renewal therefore non payment does not necessarily count as legal cancellation. In the UK you will continue to be billed, possibly charged for debt recovery and contract default and possibly end up in court. You need to cancel the contract before you cancel payment. Canceling a payment is just defaulting. The OP should just go to a TrueMove office and sort it out, cancel the contract and then cancel any payments. Defaulting on payments is not a sensible option. Link to comment Share on other sites More sharing options...
Pmbkk Posted May 29, 2022 Share Posted May 29, 2022 My wife just got back after 3 months - she had a 30 day internet deal with True, but it was not set to autorenew, so she did it each month, Her advice is just to go to the True shop. Alternatively you can talk to them via True i Service app'. Link to comment Share on other sites More sharing options...
KhunBENQ Posted May 29, 2022 Share Posted May 29, 2022 (edited) 2 hours ago, richard_smith237 said: From the Ops post it seems he has a Pre-Paid Sim with a package which auto-renews each month. IF so - he can contact TrueMove and ask them to end the auto-renewal at the next cycle. My understanding too. Except the topic starter tells that it is a postpaid contract? For prepaid: The only reason for explicitely cancelling is to make sure that the number is kept alive and a respecting balance not eaten up. For prepaid there is absolutely no other consequence from not filling up (top up) than loosing the number. There is no "billing"! It's prepaid! Before buying my one year DTAC SIM for internet I had a one month "auto renew" DTAC SIM for the same purpose (and see whether it works). When checking status in the app it was clearly stated that the current balance is 0, next autorenew due in one month, SIM getting cancelled after a month without topup. That's it. I let it run out and finish. And it's just a few years (after the coup) since you had to register/identify yourself for a prepaid SIM. Before that it was completely anonymous. Edited May 29, 2022 by KhunBENQ Link to comment Share on other sites More sharing options...
croftrobin Posted June 2, 2022 Author Share Posted June 2, 2022 Its indeed prepaid I just ensured that balance is well below the top up level and I stopped the internet service, which had 1 day to run as I boarded my flight. Code is here: https://www3.truecorp.co.th/truemoveh/selfservice/prepaid?ln=en I will then re enable the internet when I am back in Thailand and check the balance and top up if required Link to comment Share on other sites More sharing options...
sometimewoodworker Posted June 25, 2022 Share Posted June 25, 2022 On 5/29/2022 at 4:35 PM, The Hammer2021 said: In the UK you will continue to be billed, possibly charged for debt recovery and contract default and possibly end up in court. You need to cancel the contract before you cancel payment. Canceling a payment is just defaulting. That is true for the UK. But you may have noticed we are not in the UK and UK rules and laws have no meaning here. If it is a pre pay number and there are not enough funds to pay that is the finish. No default, no court. Link to comment Share on other sites More sharing options...
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