Shopee - Illogical, Unfare or Stupid

[NoshowJones]

18 minutes ago, eisfeld said:

Why? I was able to get through to a real person and so have others. Costs you a minute to try yourself. I think it's a bigger waste of time to not try and post about it being a waste of time ????

OK. Anyone else able to get to Lazada's chatline and speak to a real person, I mean now, not in the past as I have done that several times before.

Not a virtual, but a real chatline, and not a phone call. Am I the only person who can't?

[D M G]

1 hour ago, eisfeld said:

Why? I was able to get through to a real person and so have others. Costs you a minute to try yourself. I think it's a bigger waste of time to not try and post about it being a waste of time ????

The point is that it shouldn't be so unfriendly to deal with a problem that they know exists. 

[garrya]

On 9/9/2022 at 6:49 PM, D M G said:

In general, The Customer is Always Right attitude or Customer is King does not exist at Shopee.

Well, as a Seller on Shopee I have to disagree here. 

Shopee literally treats us like sh.t.

Large number of buyers are terrible, lie, give bad and malicious reviews and Shopee doesn't offer any help to Sellers. Absolutely disgraceful.

We call and chat with Shopee every day and, literally, we are at our wits end and now we have to consider closing our online shop. 

 

[garrya]

On 9/9/2022 at 6:24 PM, Pawpcorn said:

Shopee refunds have to be approved by the seller; a formula for disaster.

Wrong. That's what it looks like BUT as I am a Seller, and even if we rejected a refund, Shopee would overrule it 

Within 7 days, Shopee allows refunds regardless of what the Seller proves. 

I know there are terrible Sellers but I can't understand how Shopee sides with them. Having been selling on Shopee for 3 years, it's almost impossible to win against a Buyer.

Unless the buyer didn't follow the procedure properly and missed the deadline. 

I have dozens of stories in which we clearly proved that the buyer was wrong and unreasonable and Shopee simply ignores us as if we didn't exist.

 

[garrya]

On 10/2/2022 at 3:33 PM, possum1931 said:

OK. Anyone else able to get to Lazada's chatline and speak to a real person, I mean now, not in the past as I have done that several times before.

Not a virtual, but a real chatline, and not a phone call. Am I the only person who can't?

I think Lazada doesn't have English chat service and the they are open for phone calls in English between 9 am and 6pm.

They don't offer this service on Sundays and on public holidays either. Moreover, they are completely useless sometimes.

I call them every week as a Seller and it takes 30 to 60 mins to make them understand our case.

Furthermore, they close our cases without any resolution.  There isn't any willingness to support Sellers in any case. 

[eisfeld]

1 hour ago, garrya said:

I think Lazada doesn't have English chat service

I have used their chat service in English.

 

1 hour ago, garrya said:

Unless the buyer didn't follow the procedure properly and missed the deadline.

This is what we've seen here in this thead.

[Gaccha]

15 hours ago, eisfeld said:

15 hours ago, eisfeld said:

Unless the buyer didn't follow the procedure properly and missed the deadline.

This is what we've seen here in this thead.

Yes. Around 95% of these threads are people not following the procedures. If you follow the procedures, you get the refund. 

[lopburi3]

1 hour ago, Gaccha said:

Yes. Around 95% of these threads are people not following the procedures. If you follow the procedures, you get the refund. 

In the Year 2525 - and newest twist seems to require you have video opening to even make a claim (per venders information).  That may or may not be true - but it is being allowed on product information pages.

 

 

[MJCM]

On 10/2/2022 at 3:33 PM, possum1931 said:

OK. Anyone else able to get to Lazada's chatline and speak to a real person, I mean now, not in the past as I have done that several times before.

Not a virtual, but a real chatline, and not a phone call. Am I the only person who can't?

Maybe, but you need to type in "Talk to Live Person" in the Lazada Chatline and you will be redirected. They only are there certain times 8am-7pm I believe.

[NoshowJones]

1 minute ago, MJCM said:

Maybe, but you need to type in "Talk to Live Person" in the Lazada Chatline and you will be redirected. They only are there certain times 8am-7pm I believe.

I have tried several times in these hours, but no live person.

[MJCM]

17 minutes ago, possum1931 said:

I have tried several times in these hours, but no live person.

I just tried and almost immediately talking to a lIve person

 

 

 

[Iamfalang]

I had friends buy me stuff on Shoppee.... got a watch that seemed fake, solar battery died, I gave to a student and they were happy.  

 

Maybe 3 other items junk, and a few average at best.

 

NOW I'm shopping there myself........

 

Only using trusted sellers, many reviews (4 stars or higher), and keeping each purchase under 2000.     I'm happy.  Quick delivery, expectations met, and seems fine.  

 

I won't use Lazada.   I don't trust them.   Hey, we can't all be the same.

 

I also am 100% sure that Facebook marketplace is better.  You still have to filter the clowns and use some common sense, but I've spent 100,000 there and the quality has beaten my expectations.   

[NoshowJones]

8 minutes ago, MJCM said:

I just tried and almost immediately talking to a lIve person

 

 

 

OK, but why do they have these virtual chatlines when it was always a live person before? My opinion is that they deliberately make it difficult to speak to a live person.

What if I don't want to enquire about a product, but wanted to speak to a live person ie, about the problem I mostly have when trying to sign in?

[rankric]

You gotta be a bit savvy with online shopping in thailand. Remove any farang name attached to any type of account. Thai only dialogue so gotta team up with the Mrs or..... But providing you are a bit savvy, then returns and scams are minimal. Identify the item, perform a quick check of their feedback scores, ensure location of item, send link to Mrs, job done. 

 

 

[rankric]

3 minutes ago, possum1931 said:

OK, but why do they have these virtual chatlines when it was always a live person before? My opinion is that they deliberately make it difficult to speak to a live person.

Like that worldwide now, banks, governments etc, all use this delay method. Uk banks are grim for this type of BS. 

[MJCM]

12 minutes ago, possum1931 said:

OK, but why do they have these virtual chatlines when it was always a live person before? My opinion is that they deliberately make it difficult to speak to a live person.

What if I don't want to enquire about a product, but wanted to speak to a live person ie, about the problem I mostly have when trying to sign in?

Don't ask me, cost saving is my guess. but as you can see that it's easy to talk to a live person, just go to their help center and chat and type in "Live Person" or something like that, and when someone is available they talk to you else you will be put in a queue

[proton]

2 hours ago, Gaccha said:

Yes. Around 95% of these threads are people not following the procedures. If you follow the procedures, you get the refund. 

Lazada have improved the refund system. Goes into wallet then transfer into your bank via the app. No annoying verification needed now other than a code sent to your phone. 

[D M G]

2 hours ago, Gaccha said:

Yes. Around 95% of these threads are people not following the procedures. If you follow the procedures, you get the refund. 

Customer Friendly

1.  Get your evidence

2.  Get in a car, taxi, etc and go to a police station

3.  File a report

4.  Get a document from the police that they will investigate

5.  Get in a car, taxi, etc and return home

6.  Give that information to Shopee and the Shipper

7.  Wait for police verification.................

8.  Wait for the Friendly Service

[proton]

21 minutes ago, rankric said:

Like that worldwide now, banks, governments etc, all use this delay method. Uk banks are grim for this type of BS. 

Nationwide stopped the useful message system for chat, utterly useless, all that ends up in as advice is to call them!

[n00dle]

On 9/9/2022 at 5:57 PM, D M G said:

Analogy

I go to a restaurant and order a chicken dinner

The meal is not good

I am told to go to the farm and complain to the farmer about the chickens

 

Analogy --  you order food from grab or food panda. You don't like it. Grab and Food Panda tell you to talk to the restaurant because they just deliver the food, they don't cook it. 

 

 

See the parallel?

[n00dle]

52 minutes ago, rankric said:

You gotta be a bit savvy with online shopping in thailand. Remove any farang name attached to any type of account. Thai only dialogue so gotta team up with the Mrs or..... But providing you are a bit savvy, then returns and scams are minimal. Identify the item, perform a quick check of their feedback scores, ensure location of item, send link to Mrs, job done. 

 

 

<deleted>

[eisfeld]

2 hours ago, D M G said:

Customer Friendly

1.  Get your evidence

2.  Get in a car, taxi, etc and go to a police station

3.  File a report

4.  Get a document from the police that they will investigate

5.  Get in a car, taxi, etc and return home

6.  Give that information to Shopee and the Shipper

7.  Wait for police verification.................

8.  Wait for the Friendly Service

That is required because in your case it was criminal fraud that happened outside their system and so they have no evidence inside their system of something bad happening. They can't shut down merchant accounts just because you claim so. If you didn't order COD and the payment and shipping goes through their system it would be much easier. Are you alergic to police stations or why are you resisting this process so much?

[eisfeld]

3 hours ago, possum1931 said:

OK, but why do they have these virtual chatlines when it was always a live person before? My opinion is that they deliberately make it difficult to speak to a live person.

What if I don't want to enquire about a product, but wanted to speak to a live person ie, about the problem I mostly have when trying to sign in?

Cost savings. A lot of chat questions can be solved via automated systems. I agree though that they are annoying and misleading. Some people don't realize it's a bot they are interacting with.

 

Anyways, there is still the hotline so really people are blowing the issue out of all proportions. As you can see it is easy to chat to a real person. Maybe post a screenshot of the message you see?

 

I say that as someone who is fairly critical of Lazada.

[D M G]

12 hours ago, eisfeld said:

That is required because in your case it was criminal fraud that happened outside their system and so they have no evidence inside their system of something bad happening. They can't shut down merchant accounts just because you claim so. If you didn't order COD and the payment and shipping goes through their system it would be much easier. Are you alergic to police stations or why are you resisting this process so much?

I am accustomed to better service from the likes of Amazon and eBay.  That is why I am unhappy with Shopee's hands-off response.  I'm not allergic to police stations.  Your "cute" comment explains a lot about you.

[eisfeld]

27 minutes ago, D M G said:

I am accustomed to better service from the likes of Amazon and eBay.  That is why I am unhappy with Shopee's hands-off response.  I'm not allergic to police stations.  Your "cute" comment explains a lot about you.

And did you run into fraud while ordering COD from Amazon and eBay and then went through the process with them? What was your experience? Please do expand on your last sentence as I'm not sure what you mean.

[fdsa]

I'd like to remind to all of you: do NOT click on the "item received" button before inspecting the item!

I've made many orders on Shopee and made some returns because sellers sent a wrong item or an item that did not suit my needs. I've never had any problems with returning the item through Shopee, in fact it is very easy and convenient - Shopee gives you a QR code which you present to a nearest Kerry or a similar courier service, and they ship the item back at no cost. And you receive the money back even sooner than the seller receives the item back, lol.

But a few times I've mistakenly pressed the 'order received' button before actually checking the item. And that was a PITA because if you press that button the Shopee will not let you to return the item through their platform anymore, and you will have to arrange the return&refund with the seller yourself - asking them for the shipping details and shipping at your cost. And most sellers on Shopee are being Thai ???? - they stop responding once they realize there is some problem with the item, as they don't want to bother nor "lose their face" or whatever, and you'll be left with an item you don't need.

[lopburi3]

Now Shopee seems to have removed Ibanking option for payment (although still listed on a how to pay page).  As they will not accept CC card (even with Thai address) if issued outside Thailand.  Union Pay debit is also not an option.  As refuse smart phone/apps that seems to only leave COD or the multi day bank transfer providing receipt proof for stay at home shopping.  Lazada has returned as my choice because of this (had used the Bangkok Bank Ibanking option previously and worked well but without that prefer using CC with Lazada even if pay couple percent fee).  Had spent more than 380k on Shopee using Ibanking option and although it may be old tech suspect there are many still using.  For me a phone with banking information is a receipt for disaster (but that may be due more to old hands/memory than fact).  

[fdsa]

6 hours ago, lopburi3 said:

For me a phone with banking information is a receipt for disaster (but that may be due more to old hands/memory than fact).  

not only for you, as an information security specialist I could confirm that banking on a smartphone is a recipe for disaster.

[Mark1066]

On 9/9/2022 at 6:36 PM, lopburi3 said:

Not always - I had fake item on Ebay years ago - notified Ebay and they removed seller next day and then said they could not help as seller no longer sold there.  

I've found eBay to be one of the worst online selling platforms. They absolutely refuse to admit when they have made a mistake and after a few messages back and forth they will simply claim they have already answered your question and refuse to continue the discussion. The most ridiculous case I had was when they blocked me from bidding on a vinyl record and claimed it was probably an import ban in Thailand. When I pointed out that I'd bought and received 7 records that year on eBay, they suggested that perhaps Thai customs had a limit on the number of records you could import in a year!!! The decent and right thing to do would have been to admit their mistake, apologise and put it right. But it seems they think they are above that sort of thing.

[Mark1066]

On 10/4/2022 at 12:53 PM, n00dle said:

Analogy --  you order food from grab or food panda. You don't like it. Grab and Food Panda tell you to talk to the restaurant because they just deliver the food, they don't cook it. 

 

 

See the parallel?

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