I maintain a small balance for online purchases with ttb.

Was trying to use their Visa Lite card online.

Not successful.

Went to the bank...after 20 mins we went nowhere.

Not to mention that it took forever to get into their sculls that the card doesn't work online only...it does work at the ATM.

Later at home, I tried to install the app.

Asked to put my passport number...I did.

Sorry sir..no acct with this number!

Yes numbsculls because it's a new passport!!!

Just gave up.

What a useless bank.

Feeling better now vinnie....calm down lad TIT.......

Did you actually register the new passport when you visited the bank 

4 minutes ago, VinnieK said:

Asked to put my passport number...I did.

Sorry sir..no acct with this number!

Yes numbsculls because it's a new passport!!!

They don't seem to be able to cope with new passports.

Just use your old passport number and everything is fine.

 

I've twice played the new passport game at my local branch.

Still using the old number.

Just now, BritManToo said:

They don't seem to be able to cope with new passports.

Just use your old passport number and everything is fine.

 

I've twice played the new passport game at my local branch.

Still using the old number.

Thanks

3 minutes ago, roo860 said:

Did you actually register the new passport when you visited the bank 

I gave it to her..not sure she did register it 

From experience with other banks, the system seems to go haywire when you get a new passport 

Seems the software Designers never thought of this ????‍♂️????‍♂️

 

26 minutes ago, VinnieK said:

I gave it to her..not sure she did register it 

From experience with other banks, the system seems to go haywire when you get a new passport 

Seems the software Designers never thought of this ????‍♂️????‍♂️

 

I went to SCB in Chiang Mai this week,  took old passport, they photocopied my 1yr extension from old passport and re entry permit, and my stamp on entry in new passport. All I need for the app is old password, new passport number not required. 

Hope that makes sense.

50 minutes ago, VinnieK said:

From experience with other banks, the system seems to go haywire when you get a new passport 

Seems the software Designers never thought of this ????‍♂️????‍♂️

Yes indeed. If you meet some dumbnuts who are not accustomed to serving foreigners your internet access will be broken after they register the new passport.

Happened to me at SCB. Took me three visits until "boss" was back from some seminar (only person capable).

At Bangkok Bank they were at least aware of the problem. Took three clerks and a boss and an age old PC for me to logon to get it fixed

 

And yes it's always a challenge to change such basic information as this will never happen with Thai citizens who have their life long ID nr.