Noone to pick up at the airport

[Mino]

Someone ask me what to do, but I no have any answer, so I ask here:

Friend of mine booked an apartment for him, wife and two kids. Talk through some applications with the owner (as told me) agreed for the place and also for pick up at the airport. When arrive noone was there and no apartment. Now they are in hotel waiting to find a room. They did not pay nothing: they can do something or it's just a bad story to forget quickly? Thank you. 

[champers]

Forget and move on.

[Mino]

1 minute ago, champers said:

Forget and move on.

This friend wanna make a report to the police, but I told him that it's useless as he did not pay nothing to the "owner". Am I right?

[BritManToo]

11 minutes ago, Mino said:

Now they are in hotel waiting to find a room. They did not pay nothing: they can do something or it's just a bad story to forget quickly? Thank you. 

Same happened to me in Cambodia after using Booking.com.

Complained and got 3kbht discount towards my hotel.

Just a bit inconvenient.

[Mino]

15 minutes ago, BritManToo said:

Same happened to me in Cambodia after using Booking.com.

Complained and got 3kbht discount towards my hotel.

Just a bit inconvenient.

This was, for him, a deal through IG or some other social. No booking platform involved. I think it's useless for him to report what happened at police as there are no money involved.

[scubascuba3]

Did he get booking confirm? invoice? of course he should of paid at least deposit up front, hopefully he learns for next time

[Mino]

41 minutes ago, scubascuba3 said:

Did he get booking confirm? invoice? of course he should of paid at least deposit up front, hopefully he learns for next time

No money involved at all. What I know it is what he told me: find this guy on social media, speak and agree for the place and pick up. But nothing happened.

[Stocky]

No deposit paid, nothing lost, nothing to report - chalk it up to experience and move on.

Where was this anyway, it's posted in the southern Thailand forum, was this Hat Yai??