HMRC trials answer by text system to cut call queues

[OJAS]

The days of hanging on for ages at considerable expense while being "serenaded" with irritating muzak when calling HMRC may be behind us until early April at least??

 

https://www.bbc.com/news/business-64322140

 

If this trial is successful and adopted permanently, I hope that it also gets extended to other UK government organisations - in particular HMPO and DWP/IPC in our case.

 

Edited January 19, 2023 by OJAS

[Foghorn]

With all the unemployed getting social security payments you’d think that could give some of them jobs to man the phones , but that would be too helpful for the peasants.

[jimn]

14 hours ago, OJAS said:

The days of hanging on for ages at considerable expense while being "serenaded" with irritating muzak when calling HMRC may be behind us until early April at least

Not expensive at all. Download a VOIP APP like VYKE. Top it up with 2 or 3 dollars (they charge in $$$) and you will get 100's of minutes. Its very simple to use and the signal is excellent.

[roquefort]

I just love the way tax collectors call their victims 'customers'. We're just sheep to be shorn.......customers have a choice. 

[OJAS]

5 hours ago, jimn said:

Not expensive at all. Download a VOIP APP like VYKE. Top it up with 2 or 3 dollars (they charge in $$$) and you will get 100's of minutes. Its very simple to use and the signal is excellent.

It's the "hanging on for ages" aspect that gets me more than the expense involved, I have to say!

 

Edited January 20, 2023 by OJAS

[PETERTHEEATER]

Which department of Thai government is HMRC?

[puchooay]

4 hours ago, roquefort said:

I just love the way tax collectors call their victims 'customers'. We're just sheep to be shorn.......customers have a choice. 

As do the victims you speak of.

Edited January 20, 2023 by puchooay

[jimn]

8 hours ago, PETERTHEEATER said:

Which department of Thai government is HMRC?

A rather silly answer, it was clearly stated the UK government. HRMC

[OJAS]

21 hours ago, PETERTHEEATER said:

Which department of Thai government is HMRC?

I wouldn't have started this thread in the UK Home Country forum had I been talking about a part of the Thai government, would I?