ezzra Posted March 9, 2023 Share Posted March 9, 2023 4 months ago I booked a flight Bkk-Mel (Aust) for 15th Feb flying business class, couple a weeks before, couple of weeks before departure date got an email saying that " a change of equipment" meaning all economy no business class airplane will be used, cut a long story short, it wasn't a comfortable flight for me being a portly gentleman, they offered a refund that will happen sometime in the future, and TODAY i got the same email regarding the return flight to Bkk and good luck talking to a huma, only machines and no phone number, while in Bkk i could chat to a human here in Oz only to a machine in GB, have tried to use VPN to contact Thailand AirAsia but no luck only the UK bot is talking to me, pity, because i like AirAsia when they don't play games like that. Link to comment Share on other sites More sharing options...
Will B Good Posted March 9, 2023 Share Posted March 9, 2023 Similar experience with Qatar....booked the Q-Suite for me and the missus.......sorry we changed planes....no Q-Suite....suck it up. Link to comment Share on other sites More sharing options...
treetops Posted March 10, 2023 Share Posted March 10, 2023 On 3/9/2023 at 3:09 AM, ezzra said: . . . . and good luck talking to a huma, only machines and no phone number, while in Bkk i could chat to a human here in Oz only to a machine in GB, have tried to use VPN to contact Thailand AirAsia but no luck only the UK bot is talking to me, pity, because i like AirAsia when they don't play games like that. To talk to a human on Air Asia live chat rather than the bot. Type "Change email" to bot. Ignore responses until you see a "Talk to all star" button. Click on the button. Enter requested details. You'll be put in the queue for a human. Link to comment Share on other sites More sharing options...
treetops Posted March 10, 2023 Share Posted March 10, 2023 On 3/9/2023 at 3:23 AM, Will B Good said: Similar experience with Qatar....booked the Q-Suite for me and the missus.......sorry we changed planes....no Q-Suite....suck it up. Qatar will give you a free change if they change away from a Qsuite aircraft. Pic is from a few years ago but it's still the case today, however they make so many changes it's often difficult to time it right and be sure of a Qsuite. 1 Link to comment Share on other sites More sharing options...
Will B Good Posted March 11, 2023 Share Posted March 11, 2023 7 hours ago, treetops said: Qatar will give you a free change if they change away from a Qsuite aircraft. Pic is from a few years ago but it's still the case today, however they make so many changes it's often difficult to time it right and be sure of a Qsuite. Arrrggghhh! Link to comment Share on other sites More sharing options...
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