Thai, Bangkok Air: Refund when canceled before departure?

[henrik2000]

Hello,

- Can flights on Thai Airways Economy Premium be cancelled by me online and then be refunded?

- If yes, is there a refunding fee?

- Is the refunding procedure bearable or very complicated? It must be online and unbueraucratic, not by visiting a Thai office on the ground.

- Or is it easier to seek a refund on Bkk Airways?

Background: I might want to book a flight BKK-Phnom Penh that I might ultimately not use at all, but might cancel 1 week before take-off. There seem to be these options:

Air Asia – 1560 THB

Thai Airways Economy – 3800 THB

Thai Airways Economy Premium – 8100 THB

Thai Airways Business etc. – not available

Bangkok Airways Web Freedom – 7045 THB – refundable with fee, seemingly 2000 THB penalty

Now I guess Air Asia wouldn't refund me if I don't use the flight, and maybe Thai Airways Economy also. I read online that flights with Thai Airways Economy Premium ARE refundable if cancelled a few days before take-off (no problem). 

If the refunding process with Thai is complicated, I'd rather book Air Asia and if I don't fly, I just lose 1560 THB. Thai has a long text in Accounting English about the cancellation policiy on Economy Premium (see below) – English even in non-English territories – and for the life of me I don't get it.

Bkk Airways seems to charge 2000 THB refunding penalty – that means it's better to buy Air Asia and throw that ticket away if the flight is not needed. Or not?

Btw, I do not wish to use online services to "temporarily borrow an exit ticket" or some such, but want to actually buy a ticket on my name.

Thanks!

==

Bangkok Airways says for the Web Freedom tariff:

Refund conditions. Prior to Departure of first flight:

• • Refund: Allowed with restrictions

  • Penalty fee between: 2000 THB / 2000 THB (at today exchange rates 2000 THB / 2000 THB)

  • Maximum Refund penalty fee for entire ticket: 2000 THB

==

 

THAI: Adult Cancellation fees on Thai Airways Economy Premium

 

 1 - PSGR P1 ADT                                   RULES DISPLAY

FARE COMPONENT  1    ADT BKKPNH TG  U1LOEFF   PU 1 N

FCL: U1LOEFF   TRF:   8 RULE: FF02 BK:  U

PTC: ADT-ADULT              FTC: WR -PREMIUM ECONOMY RESTRICTED

PE.PENALTIES

FOR FARES VIA RTG7655

 

 

         NOTE -

          NVA / NVB - NOT APPLICABLE

          CHANGES BEFORE / AFTER DEPARTURE - FREE OF CHARGE

          CORRECT NAME BEFORE DEPARTURE - FREE OF CHARGE

          CORRECT NAME AFTER DEPARTURE - NOT PERMITTED

          CHANGE NAME BEFORE/AFTER DEPARTURE - NOT PERMITTED

          --------------------------------------------------

          GENERAL INFORMATION FOR REROUTING/ REBOOKING TO

          TICKETED FLIGHTS FOR THIS FARE ARE AS BELOW-

          1- CHANGE EQUALS TO REISSUE REVALIDATE

          REROUTING REBOOKING CORRECT NAME

          2- ONE FEE APPLIED

          3- CHANGE OF AIRPORT WITHIN ONE CITY

          DOES NOT CONSTITUTE AS REROUTING

          4- CHANGE MUST BE MADE WITHIN VALIDITY

          OF TICKET

          5- THE CHANGE FEE- IF APPLICABLE-

          APPLIES PER TRANSACTION/PER PERSON FOR

          ADULT/CHILD AND INFANT WITH SEAT.

          6- INFANT WITHOUT SEAT -NO CHARGE FOR CHANGE

          FEE / NO-SHOW FEE

          7- CHILD/INFANT WITH SEAT -   DISCOUNT DOES NOT

          APPLY TO THE CHANGE FEE / NO-SHOW FEE

          8-WHEN THE NEW ITINERARY RESULTS IN A

          HIGHER FARE - COLLECT FARE DIFFERENCE -AND-

          COLLECT CHANGE FEE- IF APPLICABLE

          9- WHEN THE NEW ITINERARY RESULTS IN A

          LOWER FARE -  UPGRADE TO A LEVEL WHICH IS AT

          LEAST EQUAL AS THE BASE FARE OF PREVIOUS TICKET.

          FARE DIFFERENCE AND A CHANGE FEE- IF APPLICABLE-

          MUST BE COLLECTED.

          10 -TOTALLY UNUSED TICKET

          REPRICE THE ENTIRE NEW ITINERARY USING TG CURRENT

          FARES / RULES IN EFFECT ON DATE OF NEW TICKET

          ISSUANCE. NEW TICKET MAY BE EQUAL /HIGHER VALUE

          THAN ORIGINAL TICKET AND COUNTING ADVANCE

          PURCHASE DATE - IF REQUIRED- FROM TICKET REISSUE

          DATE.

          11 - PARTIALLY USED TICKET

          NEW FARE WILL BE RECALCULATED USING FARES IN

          EFFECT ON THE DATE HISTORICAL FARES WHEN THE

          ORIGINAL TICKET WAS ISSUED.

          12- WHEN THIS FARE IS COMBINED WITH ANOTHER FARE

          - MIXED RBD/FARE FAMILY/BRAND

          A CHANGE OUTBOUND OR INBOUND  RULE FOR CHANGE AND

          FEE APPLY BY FARE COMPONENT.

          B CHANGE BOTH OUTBOUND AND INBOUND  THE HIGHEST

          FEE OF ALL CHANGED FARE COMPONENT WILL APPLY

          13  CHANGES PERMITTED ONLY WITHIN SAME OR HIGHER

          BRAND.

          14. IN CASE OF REISSUE THE ORIGINAL NON-

          REFUNDABLE FARE REMAINS NON-REFUNDABLE. THE

          REISSUED TICKET WILL INCLUDE THE HIGHER NON-

          REFUNDABLE AMOUNT FROM EITHER THE OLD OR NEW

          TICKET IN THE ENDORSEMENT BOX.

          NOTE1 -EMD SHALL BE ISSUED FOR THE DIFFERENCE IN

          FARES AND TFCS. THE UNUSED TAXES MAY BE REFUNDED.

          NOTE 2 - THE LOCAL

          ADMINISTRATION/SERVICE/HANDLING FEE MAY APPLY IN

          ADDITION TO ABOVE NOTES.

          --------------------------------------------------

          NAME CORRECTION

          IN CASE OF ITINERARY INVOLVING CODE-SHARE AND

          INTERLINE SCENARIO NAME MODIFICATION MAY BE

          RESTRICTED BY THE AIRLINE.

 

         NOTE -

          NO SHOW  -  CHANGE

          OUTBOUND TH  - PERMITTED WITH CHARGE  THB 3000

          --------------------------------------------------

          NO SHOW APPLICATION

          1. WHEN CHANGE / REISSUE / REFUND IS REQUESTED

          WITHIN 24 HOURS PRIOR TO DEPARTURE OR

          AFTER DEPARTURE OF THE ORIGINAL SCHEDULED FLIGHT

          SHOWN IN THE E-TICKET THE AUTOMATED TICKET

          EXCHANGE TOOLS WILL CONSIDER PASSENGER AS NO-SHOW

          FEE.

          2. IF THE ORIGINAL RESERVATION IS CANCELLED  MORE

          THAN 24 HOURS PRIOR TO THE DEPARTURE OF THE

          ORIGINAL FLIGHT IN

          ORDER TO AVOID NO- SHOW /BUT THE NEW

          RESERVATION /RE-ISSUE / REFUND IS MADE AFTER

          DEPARTURE OF THE ORIGINAL FLIGHT/ IT IS PERMITTED

          TO PERFORM MANUAL TRANSACTION WITHOUT USING THE

          AUTOMATED TICKET EXCHANGE TOOLS IN ORDER TO AVOID

          THE COLLECTION OF THE NO-SHOW FEE BY SUBMITTING

          THE PROOF OF EVIDENCE UNDER REQUIRED

          CIRCUMSTANCES.

          3. IN CASE ANY APPLICABLE NO-SHOW FEE IS MISSING

          TG WILL SEND ADM.

          --------------------------------------------------

          CHANGE AGAINST NO SHOW

          IN CASE OF NO SHOW ONLY ONE FEE IS TO BE CHARGED

          I.E. EITHER THE NO-SHOW FEE OR THE CHANGE FEE

          WHICHEVER IS HIGHER AND NOT BOTH.

          A - CHANGE OUTBOUND OR INBOUND  CHARGE THE

          HIGHEST OF FEE OF CHANGED FARE COMPONENT.

          B-  CHANGE OUTBOUND AND INBOUND  WITHIN 24 HOURS

          PRIOR TO DEPARTURE OR AFTER ORIGINAL

          SCHEDULE FLIGHT DEPARTED IN ONE TRANSACTION

          CHARGE THE HIGHEST FEE OF CHANGED FARE COMPONENT.

 

         NOTE -

          CANCELLATION BEFORE  DEPARTURE

          OUTBOUND TH - PERMITTED WITH CHARGE  THB 2000

          CANCELLATION AFTER DEPARTURE - FREE OF CHARGE

          ALL CHARGES ARE NOT COMMISSIONABLE.

          GENERAL INFORMATION FOR CANCELLATION/REFUND

          1-CHARGE WAIVED IN CASE OF DEATH OF

          PASSENGER OR DEATH OF IMMEDIATE FAMILY. WAIVERS

          MUST BE EVIDENCED BY DEATH CERTIFICATE.

          2-THE LOCAL ADMINISTRATION / SERVICE /

          HANDLING FEE MAY APPLY IN ADDITION.

          3-TG MAY REFUSE REFUND IF APPLICATION

          IS MADE LATER THAN 90 DAYS AFTER EXPIRY OF

          E-TICKET / EMD.

          4-REFUND FOR PARTIALLY USED TICKET IS BASED ON

          CALCULATION OF ACTUAL FLOWN SEGMENT USING FARE OF

          ORIGINAL TICKET DATE - FOR THE SAME TYPE OF FARE

          IF APPLICABLE - IF NOT - THE HIGHER FARE TYPE

          AVAILABLE / LESS ANY APPLICABLE PENALTY /THE RE-

          PRICE FARE MUST BE EQUAL /OR HIGHER THAN THE

          ORIGINAL FARE. EQUAL OR HIGHER RBD/ REFUND

          RESIDUAL VALUE IF ANY TO ORIGINAL FORM OF

          PAYMENT.

          5- THE MOST RESTRICTIVE REFUND CONDITIONS APPLY

          WHEN COMBINING ON A HALF ROUNDTRIP BASIS.

          A WHEN COMBINING NON REFUNDABLE FARES WITH

          REFUNDABLE FARES THE MOST RESTRICTIVE RULE

          APPLIES TO THE ENTIRE PRICING UNIT.

          6- IF NON-REFUNDABLE FARE IS REISSUED TO A

          REFUNDABLE FARE THE ORIGINAL NON REFUNDABLE

          TICKET REMAINS AS NON REFUNDABLE.

          7-  WHEN TWO OR MORE PRICING UNITS ARE COMBINED

          THE SUM OF CANCELLATION FEES WILL BE APPLIED.

          8-  IF A FARE IS NON-REFUNDABLE YQ MAY BE

          REFUNDED.

          9-  INFANT WITHOUT SEAT- NO REFUND FEE

          10. -THE APPLICABLE OF HIGHEST CANCELLATION FEE

          WILL APPLY PER PRICING UNIT.

 

         NOTE -

          NO SHOW CANCELLATION

          OUTBOUND TH  - PERMITTED WITH CHARGE  THB 4000

          --------------------------------------------------

          NO SHOW APPLICATION

          1. WHEN CHANGE / REISSUE / REFUND IS REQUESTED

          WITHIN 24 HOURS PRIOR TO DEPARTURE OR

          AFTER DEPARTURE OF THE ORIGINAL SCHEDULED FLIGHT

          SHOWN IN THE E-TICKET THE AUTOMATED TICKET

          EXCHANGE TOOLS WILL CONSIDER PASSENGER AS NO-SHOW

          FEE.

          2. IF THE ORIGINAL RESERVATION IS CANCELLED  MORE

          THAN 24 HOURS

          PRIOR TO THE DEPARTURE OF THE ORIGINAL FLIGHT IN

          ORDER TO AVOID NO- SHOW /BUT THE NEW

          RESERVATION /RE-ISSUE / REFUND IS MADE AFTER

          DEPARTURE OF THE ORIGINAL FLIGHT/ IT IS PERMITTED

          TO PERFORM MANUAL TRANSACTION WITHOUT USING THE

          AUTOMATED TICKET EXCHANGE TOOLS IN ORDER TO AVOID

          THE COLLECTION OF THE NO-SHOW FEE BY SUBMITTING

          THE PROOF OF EVIDENCE UNDER REQUIRED

          CIRCUMSTANCES.

          3. IN CASE ANY APPLICABLE NO-SHOW FEE IS MISSING

          TG WILL SEND ADM.

          --------------------------------------------------

          REFUND/CANCELLATION AGAINST NO SHOW

          IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE CHARGED

          I.E. EITHER THE NO-SHOW FEE OR THE REFUND /

          CANCELLATION FEE WHICHEVER IS HIGHER AND NOT BOTH.

          --------------------------------------------------

          RESERVATION SURCHARGE // YR //

          FOR TG -217- INTERNATIONAL TICKETS ISSUED

          ON/AFTER 15NOV2022

          TICKETS ISSUED WORLDWIDE  // USD 10.00 PER

          TICKET  OR EQUIVALENT VALUE IN LOCAL CURRENCY

          TICKETS ISSUED IN THAILAND // THB 350 PER

          TICKET //

          NO DISCOUNT FOR CHILD/INFANT

          NON REFUNDABLE

          EXCEPTION

          - JOURNEY ORIGINATING FROM HKG

          - THAILAND DOMESTIC FLIGHTS

          - ID TICKET

 

Adult Surcharges

 

 

 1 - PSGR P1 ADT                                   RULES DISPLAY

FARE COMPONENT  1    ADT BKKPNH TG  U1LOEFF   PU 1 N

FCL: U1LOEFF   TRF:   8 RULE: FF02 BK:  U

PTC: ADT-ADULT              FTC: WR -PREMIUM ECONOMY RESTRICTED

OPTION LIST

   RU.RULE APPLICATION              MX.MAX STAY

   SR.SALES RESTRICT                AP.ADVANCE RES/TKT

   FL.FLT APPLICATION               CD.CHILD DISCOUNTS

   TC.TOUR CONDUCTOR                AD.AGTS DISCOUNTS

   OD.OTHER DISCOUNTS               SO.STOPOVERS

   TF.TRANSFERS/RTGS                TE.TKT ENDORSEMENT

   PE.PENALTIES                     CO.COMBINABILITY

   HI.HIGHER INTERMEDIATE POINT     MD.MISCELLANEOUS DATA

   VC.VOLUNTARY CHANGES             VR.VOLUNTARY REFUNDS

          ****** SELECT CATEGORIES ******

 

 

 

[Skipalongcassidy]

Why so much drama?

[bkk6060]

I have never been able to get a refund on any flight with those carriers.

[henrik2000]

2 hours ago, bkk6060 said:

I have never been able to get a refund on any flight with those carriers.

Thanks!