Prompt Pay - Funds Never Came

[Neeranam]

My daughter just sent me 45k baht but it never came. She used Promptpay, saying it showed my name and phone number but I can't remember ever using Promptpay. Does anyone have any advice on who to conatact - her bank, my bank, PP?

[The Cyclist]

I would hazard a guess that your daughter, being the sender, would need to initiate any contact to find out where the money is.

 

The start point would be where she initiated the transfer.

[Crossy]

Have you actually set up PromptPay for your bank account?

 

You should be able to check if it's enabled via your online banking app.

[scubascuba3]

She can prove where she sent it, receipt, contact her bank,  it's instant

[Neeranam]

15 minutes ago, Crossy said:

Have you actually set up PromptPay for your bank account?

 

You should be able to check if it's enabled via your online banking app.

I just went to the ATM to check an old BKK Bank account, as I don't have online banking with it -  and it's there. Phew.

 

[steven100]

16 minutes ago, Neeranam said:

I just went to the ATM to check an old BKK Bank account, as I don't have online banking with it -  and it's there. Phew.

 

well done  !     I was a bit worried there for a few minutes because there's way too many hackers here. 

 

good job you got it ...

[mokwit]

57 minutes ago, Neeranam said:

My daughter just sent me 45k baht but it never came. She used Promptpay, saying it showed my name and phone number but I can't remember ever using Promptpay. Does anyone have any advice on who to conatact - her bank, my bank, PP?

The Russian next door is obviously up and running.

[retarius]

Is it maybe some sort of scam? Why did your daughter send you the money? My kids never send me money unless;ess I request it specifically. 

[Neeranam]

23 minutes ago, retarius said:

Is it maybe some sort of scam? Why did your daughter send you the money? My kids never send me money unless;ess I request it specifically. 

Sorted now. 

 

One thing I can't figure out is how to send the funds from the ATM to my other account.