Vietjet cancellation policy

[villageidiotY2K]

Hi folks, I've seen an article below that states;

VietJet Air 24-Hours Cancellation Policy
If the ticket is cancelled within 24 hours of purchase and there are at least seven days between the departure date and the booking date, the full refund is given.

https://medium.com/@yadavpaayal73/vietjet-air-cancellation-policy-2023-44d7cba4be47#:~:text=VietJet Air 24-Hours Cancellation,the full refund is given.

 

Is this true?

If not, i would like to amend the flight to maybe next year, but ive been bustling for an hour already fiddling their website and bot chat, but its not getting anywhere, facebook bot stops replying after entering my name.

If I want to discuss face 2 face about changing flight or cancellation, do I goto the suvanaphumi vietjet air counter? (Do they have a counter specifically for this?)

 

I think there is a Vietjet office together with AIrasia inside a building opposite to Novotel Suvanaphumi, but my exp with Air asia regarding refund,

the fookers inside just dont wanna discuss and keep pushing to talk to the counter or call the center. 

 

Anyone handled flight amendment with Vietjet, please share how u've done it.

https://th.vietjetair.com/page/contact-center

 

[nickmondo]

i just used Vietjet and amended my flight.

you can do this with their Line App.

very easy and very efficient

if you have booked the lowest or middle priced ticket, you cannot cancel and get a refund.

but you can change the date of the flight once only

you can also purchase add ons

costs around 1,200 baht to re arrange.

click on their assistant Icon, Angi, or something, you will get an option for Line, use that.

its easy.