AIS App not loading.

[Anthony mellows]

For the last 5 days the My AIS app is stuck on 56.1 % when I try to load it.Tried deleting it and restarting but to no avail.Anyone else having same problem?

[scubascuba3]

Mine is working fine, probably it's a phone issue, is yours old?

[Anthony mellows]

3 hours ago, scubascuba3 said:

Mine is working fine, probably it's a phone issue, is yours old?

If old is 3 years yes.

[JackGats]

Have you checked whether some update is due?

[scubascuba3]

1 hour ago, Anthony mellows said:

If old is 3 years yes.

3 years shouldn't be an issue. First try rebooting see if that helps, then try uninstalling the app and reinstalling 

[MeaMaximaCulpa]

I had this happen some 4-5 months ago, but a software update fixed it. YMMV.

[CMoldie]

I am having exactly the same problem as the OP on two phones - both Samsung, 2 and 3 years old. And I do mean exactly the same - they hang up at 56.1%, same as the OP.

 

OP - do you have an antivirus on your phone? If yes, which one, please? I use Avast.

 

I have emailed support via Google Play Store (more in hope than expectation.) I'll update the board if I get a reply.

[Anthony mellows]

On 9/14/2024 at 11:55 AM, CMoldie said:

I am having exactly the same problem as the OP on two phones - both Samsung, 2 and 3 years old. And I do mean exactly the same - they hang up at 56.1%, same as the OP.

 

OP - do you have an antivirus on your phone? If yes, which one, please? I use Avast.

 

I have emailed support via Google Play Store (more in hope than expectation.) I'll update the board if I get a reply.

I have AVG anti virus.I have realised I can use their website, but alot more messy than the app.

[SAFETY FIRST]

On 9/11/2024 at 10:17 AM, Anthony mellows said:

For the last 5 days the My AIS app is stuck on 56.1 % when I try to load it.Tried deleting it and restarting but to no avail.Anyone else having same problem?

I just checked mine, it seems very slow but comes good after a while. Keep trying. 

 

20 years, Gawd time flies. 

 

Edited Sunday at 12:13 PM by SAFETY FIRST

[thaisail]

On 9/11/2024 at 10:17 AM, Anthony mellows said:

For the last 5 days the My AIS app is stuck on 56.1 % when I try to load it.Tried deleting it and restarting but to no avail.Anyone else having same problem?

I am having the same problem with my Samsung Galaxy S20+. My wife has exactly the sam issue of loading to 56.1% and getting stuck. AIS will not help in the shops or the call center.

[scubascuba3]

AIS will probably issue an app update soon.

 

What's the urgency with the app? you can top up via banking apps anyway