Grab app

[piston broke]

 

A message to all you seasoned Grab App users ....

 

a couple of weeks ago, i took the plunge and downloaded the app - over the last 2 weeks, i have made 4 orders (typical time 4pm to 7pm) and after various comments like "they could be busy, lets give them some time, looking for driver - Please be patient, driver making multiple deliveries" etc - And while this was going on, the delivery time kept being put back....

 

The food arrived around 2 hours after i placed the order ....

 

Is this typical, or have i just been unlucky ...

 

TIA

[Upnotover]

Isn't it possible to pay extra for priority delivery?  I would guess that is what everybody ahead of you is doing.  Or cook.

[jas007]

1 hour ago, piston broke said:

 

A message to all you seasoned Grab App users ....

 

a couple of weeks ago, i took the plunge and downloaded the app - over the last 2 weeks, i have made 4 orders (typical time 4pm to 7pm) and after various comments like "they could be busy, lets give them some time, looking for driver - Please be patient, driver making multiple deliveries" etc - And while this was going on, the delivery time kept being put back....

 

The food arrived around 2 hours after i placed the order ....

 

Is this typical, or have i just been unlucky ...

 

TIA

That's not typical, but it can happen.  Usually, if they can't find a driver, your order will be cancelled after about 20 minutes.  Or sometimes, a driver will accept the order but will  be delivering multiple orders on the same delivery, and it'll take a long time.  Part of it may depend on which restaurant you order from.  Some seem to have drivers waiting around. Others, maybe not.

 

Just a while ago, I ordered from Robin Hood.  As soon as I submitted the order, I got a message back."Your order is in the kitchen."  So they had someone sitting around waiting for an order.  I think it was finally delivered about 45 minutes later.  

[richard_smith237]

2 hours ago, piston broke said:

 

A message to all you seasoned Grab App users ....

 

a couple of weeks ago, i took the plunge and downloaded the app - over the last 2 weeks, i have made 4 orders (typical time 4pm to 7pm) and after various comments like "they could be busy, lets give them some time, looking for driver - Please be patient, driver making multiple deliveries" etc - And while this was going on, the delivery time kept being put back....

 

The food arrived around 2 hours after i placed the order ....

 

Is this typical, or have i just been unlucky ...

 

TIA

 

I had the same issue.. 

 

I've started using the 'priority delivery' option.. But, if everyone is doing that, then its no longer priority is it. 

 

 

 

 

[balo]

I think it depends on the area you live in and which time of the day you placed the order. Normally in the evenings they are very fast with deliveries in the Jomtien area.

[still kicking]

6 hours ago, Upnotover said:

Isn't it possible to pay extra for priority delivery?  I would guess that is what everybody ahead of you is doing.  Or cook.

Not many condos or dormitories' have cooking facilities  

[harryviking]

13 hours ago, piston broke said:

 

A message to all you seasoned Grab App users ....

 

a couple of weeks ago, i took the plunge and downloaded the app - over the last 2 weeks, i have made 4 orders (typical time 4pm to 7pm) and after various comments like "they could be busy, lets give them some time, looking for driver - Please be patient, driver making multiple deliveries" etc - And while this was going on, the delivery time kept being put back....

 

The food arrived around 2 hours after i placed the order ....

 

Is this typical, or have i just been unlucky ...

 

TIA

The drivers are often too busy on their telephones to do a decent job!

[ricklev]

Both Foodpanda and Grab screw up bad every once in a while and there is nothing you can do about it as neither offers the option anymore of actually chatting or talking with a real person.  

 

So every time you order you have to accept that it is a calculated risk but it usually works great.  

 

Delivery from both is cheap enough and convenient enough that it is worth the relatively small risk of an extended delivery time or some other absurd weirdness.  In my opinion, that is.  I use one or the other every day.  

 

They do generally refund my money if an order does not arrive at all or it is the wrong order.  

[jacko45k]

14 hours ago, piston broke said:

s this typical, or have i just been unlucky ...

Maybe, just maybe, it is the fact of it being peak season......

[georgegeorgia]

15 hours ago, piston broke said:

 

A message to all you seasoned Grab App users ....

 

a couple of weeks ago, i took the plunge and downloaded the app - over the last 2 weeks, i have made 4 orders (typical time 4pm to 7pm) and after various comments like "they could be busy, lets give them some time, looking for driver - Please be patient, driver making multiple deliveries" etc - And while this was going on, the delivery time kept being put back....

 

The food arrived around 2 hours after i placed the order ....

 

Is this typical, or have i just been unlucky ...

 

TIA

Ummmmm......it's High season...did you know it's busier in December than July ?